Manager Service

William B. Carroll

**** ***** ***** **. . ***** BAY, WI 54313 . H: 920-***-****/ C:

920-***-**** . *********@***.***

CAREER OVERVIEW

Operations . Technical Knowledge . Compliance . Leadership

Results-oriented Clinical Engineering Professional with strong technical

and operational knowledge in non-profit and for-profit hospital systems.

Demonstrated ability to partner with all levels of management, end-users,

vendors, and outsourcers to achieve best outcomes. With proven talent in

streamlining processes to deliver cost savings, efficiencies,

effectiveness, and compliance to regulatory, and equipment and patient

safety requirements. Respected decision-maker who delivers value-added,

quality results that increase trust and produce positive outcomes.

AREAS OF EXPERTISE

. Technical Knowledge . Contract Negotiations . Relationship

Development

. Team Supervision . Quality Assurance . Project Management

. Problem Solving/Troubleshooting . Asset Management . Logistics /

Inventory Control

. Regulatory/Safety Compliance . User Training . Turnaround Operations

CAREER HIGHLIGHTS

. Planned, directed, and managed health care equipment and system

replacements and new construction projects.

. Planned, directed, and managed life cycle activities for cradle-to-grave

asset management of medical, laboratory and imaging equipment, ensuring

that objectives were accomplished in accordance with outlined priorities

and requirements.

. Developed and implemented system wide Laser Safety Officer programs

resulting in improved safety and reduced costs.

. Discovered and implemented highly efficient ways to better utilize

resources by analyzing results of operations, outsourcing options, and

lease with service opportunities.

. Directed the successful simultaneous development of several projects for

maintenance or support operations.

. Delegated responsibilities, designed time schedules, and ensured

successful project completion.

. Negotiated purchase and/or service contracts that ensured product

quality, minimal disruption of normal operations, and reduced costs.

. Analyzed status reports during each operational phase to ensure

compliance with timelines, resource limitations, and strategic goals.

. Prepared and presented recurring project status reports for executive

management.

PROFESSIONAL EXPERIENCE

AURORA HEALTH CARE - Milwaukee WI 2005 to 2012

Clinical Engineering Manager

Consolidated a diverse set of teams supporting the supply chain and life

cycle operations for a large multi-state integrated delivery network.

. Reduced maintenance costs by $5M over 5 years, reduced overall

operational costs and coordinated installation a multitude of imaging

and medical systems along with opening 3 new hospitals.

. Consulted with system VPs and Directors to standardize, purchase, and

maintain system-wide and facility specific imaging and clinical

systems. These efforts resulted in decreased operator errors and

operator and maintainer training costs.

WILLIAM B. CARROLL - Page 2

PHILIPS MEDIAL SYSTEMS - Franklin, TN 1998 to 2005

Service and Sales Projects Manager

Directed numerous for-profit life cycle projects, which covered multiple

states, ran sequentially and concurrently and impacted every account

managed by my division.

. Contributed to service sales and on-going maintenance of over $850M+

in imaging and clinical systems.

. Developed service methodologies for medical equipment in use in

various healthcare environments.

SERVICEMASTER - Downers Grove, IL 1995 to 1998

Multi-Site Service Manager

Managed programs for maintenance, repair, and replacement and

installation of general bio-med, laboratory, imaging, and

telecommunication equipment at 3 facilities in the Las Vegas Valley.

NATIONAL MEDICAL DIAGNOSTICS - Cleveland, OH 1993 to 1994

Zone Operations Manager

Directed the operations of a service zone covering 5 states with 25 Field

Service Engineers and $25M in annual sales of parts, installation, on-

demand labor and contract revenue.

AMSCO - Erie, PA 1992 to 1993

Regional Service Manager

Managed an Original Equipment Manufacturer's regional service activities.

Region comprised of 9 western states and $28M in annual service revenue

with 7 direct reports and 85 field technicians.

. Directed service sales activities, equipment installation, recall

actions, and warranty issues.

. Developed multi-vendor service programs for numerous healthcare

facilities.

U.S. ARMY - Numerous Locations Prior to 1992

Medical Equipment Maintenance Technician/Leader

. Served in ever-increasing complex management positions culminating in

the role of Consultant to the US Army Surgeon General.

EDUCATION / CERTIFICATIONS

BS - Technical Management; Regis University - Denver, CO

AAS - X-ray Engineering Technology; Regis University - Denver, CO

Workshops and Seminars in management and service/support of healthcare

technology.

AAMI/ICC certified as a Biomedical Equipment Technician

ACCOMPLISHMENTS

Repeated presenter at AAMI annual conferences and contributor to

publications.

Contact this candidate