Jacquetta Martin

*** ********* ** **

Washington, DC 20011

Mobile: 202-***-****

Day Time Phone: 202-***-****

Email: abodjc@r.postjobfree.com

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my

customer-service experience in a challenging environment to achieve the corporate goals .

WORK EXPERIENCE

Blossom Services, Inc. 01/2012-05/2012

Washington, DC

Direct Support Professional

Commit to memory and implement all individuals goals and staff interventions as written in the individual plans of

service, set behavioral limits, documents individuals progress training and support of their daily living and

independent living skills, assist in performing personal care, assist with light household task, assist with food

preparation and laundering clothes, train and support on understanding and utilizing community resources,

monitoring there health, nutrition and physical condition. Support to community and home environment, personal

affairs, health and safety precautions, medical appointments. Medical terminology knows all medications and

protocols. Assist in grocery shopping, community outings and management of their financials.

(Contact Supervisor: Yes, Supervisor Name: Nana Gyhanna, Supervisor Phone: 240-***-****)

Individual Advocacy Group, Inc. 12/2009- 01/2012

Washington, DC

Payroll/ HR Manager/ House Manager Hours per week: 40

Implements and manages the application of all leave policies for Individual Advocacy Group, including those

associated with workers’ compensation, FMLA, ADA, sick and personal leave. Conducts site visits as needed

To investigate and/or evaluate various Human Resources related issues. Ensure OSHA forms are completed and

maintained in compliance with applicable laws and regulations. Maintains and updates Individual Advocacy

Group personnel files, contacts employees to ensure records are current and accurate. Follow- up to ensure

employees have met all requirements. Reviews employee criminal reports from DCFS and rapsheet.com and

recommends appropriate employment actions as required. Conduct periodic site visits to review HR reports with

sites, and assist with employee relations. Assist with recruitment related functions (scheduling interviews); Assist

with New Hire paperwork and orientation, Payroll-employee/individual, Employee files& Training files. New Hire

process (pre-hire paperwork, TABE, training, etc.). Ensuring all employees that are eligible, have health and

dental insurance, attend HR meetings at corporate office, and performs other related duties as required and

assigned. Payroll in ADP and perquest. I am a House Manager for two homes and I supervise 15 staff make

appointments, grocery shopping, clean, cook, take the individuals on doctor appointment, do progress notes,

documentation, goals, work with them on their ADL life skills, have them more integrated in the community,

schedule appointments .

(Contact Supervisor: Yes, Supervisors Name: Lydia Gordon, Supervisors Phone: 301-***-****)

Department of Transportation/FMCSA 08/2007- 12/2009

Arlington, VA US

Hours per week: 40

Travel Coordinator

Provide administrative support to the office director with a demonstrated ability to improvise, improve procedures, and meet

demanding deadlines.

Schedule and prepare travel arrangements and travel vouchers in GovTrip data base for state programs.

Process and prepare time and attendance records in Castle.

Recommend improvements to staff and the supervisor based on administrative expertise

Prepared courses manuals, circle o folio the manuals, scanning manuals, copying manuals, Training Classes for LXR and

eLMS,

Preparing requests for procurement and organizing and maintaining consumable supplies;

Generated data into eLMS, Typing memoranda and correspondence from dictation or draft documents.

Inform immediate supervisors of all travel schedules and other logistical information.

Maintain accurate records involving travel expenses through the usage of GovTrip.

Generated spreadsheets, faxing, filing, coping, scanning, maintain the LXR system to analyze several of the State and

Federal training programs for accuracy, which also included importing and exporting data.

Performed administrative duties which consisted of arrangements made for meetings, interviews,

ordering

and maintaining supplies.

Generated biweekly DIAP Programs, State Programs, Federal Programs reports,

coordinates inventory purchasing with scheduler, bases on anticipated training.

Self-motivated; able to implement decisions and set effective priorities to achieve both immediate and

long-term goals.

A true team player who demonstrates the ability to work well with others to accomplish a common goal

while implementing a harmonious workplace;

Strong knowledge of Administrative office procedures with more than fifteen years of administrative/clerical

experience;

Detailed-Oriented with the ability to work under pressure in a fast-paced environment and manage multiple

Task;

Excellent communications skills along with proven interpersonal skills, having dealt with a variety of

professionals,

Clients, and adolescents; Mature, enthusiastic work ethic along with a professional appearance and attitude;

Communicate daily in oral and written forms with other counterparts and general public;

Electronically prepare travel expense reports and time and attendance using GovTrip application;

Prepare monthly expense reports for reimbursement.

Performed other duties as assigned while enthusiastically improving the work environment and employee

Morale.

Developed a plan to computerize and automate the forms used to track the employee travel expenses and

time and attendance, other computerized forms, charts, tables.

(Contact Supervisor: Yes, Supervisors Name: Vanessa Sizer, Supervisors Phone: 703-***-****)

WORK EXPERIENCE (cont.)

Careco, Inc. 12/2004- 8/-2007

Silver Spring, MD US

Hours per week: 40

Human Resources Assistant

Developed updates and retrieves data from new/existing spreadsheets, database programs/files

and/or other automated/manual sources; establishes maintains and updates files, records,

accounts and other information as needed to support and document functional operations and

activities. Creates and maintains automated reports.

Maintained record of insurance coverage, pension plans, and personnel transactions such as

hires, promotions, transfers, performance reviews and terminations.

Processed employment verifications, applications, reviewing applications, process paperwork

for new hires, (MVP’s) job descriptions, evaluations, and Staffing Pattern for 300 Staff,

scheduling for staff, make reservations, Purchase supplies, month to month calendars, filing,

faxing, copying, answering multi-phone lines, make travel arrangements, automated tracking

systems, follow ups.

Maintained fleet information via Excel spreadsheets and data entry and multi-ask for task for DC

and Management, performs variety of duties not listed to be determined and assigned as

needed and requested.

Performed data entry, retrieval, and data searches; and assists in researching, assembling and

organizing information for distribution.

Tracked and ascertained the Affirmative Action Plan as well as establish and maintain

personnel Book (Red Books) for each facility.

Ensured the Family Medical Leave Act is properly tracked and documented. Assistant to the

Director of Operations. Knowledge of the databases and programs utilized, knowledge of HRIS

systems.

Reviewed and responds to request for staff development information; serves as liaison

between department personnel and other departments; and assists in planning special

meetings and conferences, retreats and etc.

Communicated ideas and instructions clearly and concisely, coordinates with other staff,

departments, officials, agencies, organizations, and the public. To interpret and apply rules,

regulations, policies and procedures, and problem solve. To prepare effective responses to

correspondence and requests for information. Processed information into manual or automated

systems; tracks and monitors and/or disposition of request, actions, files, documents,

programs and etc.

Skilled in updating job descriptions in DOES Website and Department of Employment Services

and preparing job announcements and advertisements. Ability to carry out assigned projects to

their completions; ability to communicate effectively verbally and in writing; ability to establish

and maintain effective relationships with applicants, employees, officials, labor unions and the

public; ability to maintain confidential and sensitive information; ability to understand and follow

instructions.

Coordinated and collected data in order to maintain comprehensive employee personnel files

within the Human Resources and Office of Information Technology divisions. Maintained

detailed time and attendance logs.

(Contact Supervisor: Yes, Supervisors Name: Renee Fairfax, Supervisors Phone: 301-***-****)

WORK EXPERIENCE (cont.)

Voca Corporation, Inc. 2/1999 - 12/2004

Washington, DC US

Hours per week: 40

Human Resources Asst. / Receptionist/ Office Mgr.

Received incoming faxes, phone calls and respond to general questions transfer calls to appropriate

persons

Maintained efficient alpha/numeric filing system. Proficiently answer and operate multi-line telephone.

Supplied requisition for 32 facilities. Ordered Supplies, Distributed Incoming Mail and outgoing.

Distributed mail and maintained the office and scheduled request. Maintained Data base for

Maintenance Department Performed and maintain company asset inventory.

Developed and respond of various correspondences. Assist with New employee drug screening.

Calculated Applications in system for Affirmative Action Plans. (DTR) Daily Tracking Report for hours

worked 32 facilities. Generated and input Evaluations and jobs descriptions (MVP) Open

enrollment, Medical Terminology, Pre interview screening. Signed off on invoices

Maintained and prioritized office files to ensure employees privacy

Developed a plan to computerize and automate the forms used to track the employee travel expenses

and time and attendance, as well as other computerized forms, charts, tables, and labels to be used

in tracking the Federal Express orders, which recorded all packages tracking numbers, names and

addresses. Maintained a detailed log of packages for all departments.

Entered and extracted data from automated computer systems such as Word Perfect 6.0; Word 6.0 for

Windows, Excel and PowerPoint. Coordinated and collected data in order to maintain comprehensive

employee personnel files within the Human Resources and Office of Information Technology divisions.

Maintained detailed time and attendance logs. Communicated daily and effectively with members of

other departments and divisions, orally and in written form with security file holders, commissioners,

attorneys, division directors, branch chiefs and Commission staff as well as general public.

Trained administrative staff on the duties/responsibilities and office policies/procedures. Served as the

secretary to the Director of Operations by handling all personnel matters, travel arrangements and

other administrative requirements as required.

Scanned division operating manuals, etc. into PDF and/or Word formats for editing purposes. Greeted

and escorted high-profile clients to meetings.

Reviewed incoming mail for the supervisor, determining which can be handled personally, which

should be referred to subordinate officials, and which should be called to the personal attention of the

supervisor. Reviewed correspondence and action documents for the supervisor’s signature for

procedural and grammatical accuracy, conformance with general policy, tone, factual correctness,

adequacy of treatment, and ascertained that necessary clearances have been obtained.

(Contact Supervisor: Yes, Supervisors Name: Brenda Jones, Supervisors Phone: 301-***-****)

WORK EXPERIENCE (cont.)

U.S Mint 8/1992 - 9/1995

Lanham, MD US

Hours per week: 40

Data Entry Clerk

Reviewed Controlled office correspondence and action documents for proper

clearance, format, spelling and grammar

Tracked correspondence and distributed to proper office

Tracked Correspondence in Control Management (CCM) Data base system

Generated Certificate of Non-Receipt (CNR) data.

Responded to customer deletes and add-to ordered account histories

Researched files and prepare responded for technical requests

Served as Customer Service Representative (CSR)

Served as Voice Response Unit Representative (responded to inquiries)

Used the excel programs to develop spreadsheets, data logs, and other statistical

Used Microsoft to access data reports, data calls, listing, and other uses.

Keeps track of received data and source documents. Prepares and sorts source documents, and

identifies and interprets data to be entered. Compiles, sorts, and verifies accuracy of data to be

entered and makes necessary corrections to information entered.

Provides routine office support such as making copies, faxing, answering phones, prepares

correspondence for mailing, and delivering and picking up correspondence and files or routes

source documents after entry Transmits entered information into database.

Reviews error reports and enters corrections into the computer.

Manages difficult or emotional customer situations; Responds promptly to customer needs;

Responds to requests for service and assistance; Meets commitments.

EDUCATION Theodore Roosevelt

Washington, DC US

High School Diploma

JOB RELATED ADP- Dec. 29, 2004

TRAINING Training courses in HR Development- Jan. 07-08, 2005

LXR 6.1- April 02, 2008

eLMS- June 27, 2008

GovTrip-May 28, 2008

Travel Regulation- Sept 15-18, 2008

Non-Defense Agencies, FTR

CPR/First Aid-11/11

ADDITIONAL Windows 95, Microsoft Word, Excel, Access, Power point, Coral Draw, Harvard Graphics,

INFORMATION MS Publisher, PageMaker, Typing 45 wpm, Facsimile Machines, Xerox, Ricoh, and

Minolta Copies, Multi-lined telephone, Pitney Bowes Meter Machines, Word Perfect 9.0

GovTrip, Castle, eLms, LXR Test 6.1, Travel Regulations, and Class Manager.

Reference upon request

Contact this candidate