Customer Service Quality Assurance

Tracey Ventimiglia-Anderson

* ***** *****

Highland Mills, NY 10930

mobile: 914-***-****

abodhr@r.postjobfree.com

STRENGTHS AND QUALIFICATIONS

. Success oriented, high energy professional with a positive attitude.

. Strong sense of responsibility and self-motivation.

. Excellent written and communication skills.

. Proactive problem solver and team player with proven leadership

qualities.

. Highly organized with attention to detail.

. Work well under pressure diplomatically and tactfully.

. Excel at analyzing products and procedures to generate new ideas to

improve efficiency and production quality.

. Highly adaptable to ever changing circumstances.

. Able to establish a positive rapport with both clients, colleagues,

and outside resources.

. 10+ years experience providing thorough and skillful administrative

support in diverse business settings.

. Able to supervise staff, delegate effectively, and motivate

administrators to achieve completion of projects on-time.

PROFESSIONAL EXPERIENCE

ARC of Rockland, Prime Time for

Kids 1999- Present

Executive Assistant

Responsible for daily procedures including, but not limited to:

. Performs office management tasks; requiring prioritization and

assignment of work for other clerical or secretarial staff and

providing technical guidance to same; coordination of information

and acted as liaison to other departments.

. Prepared from brief oral instruction, written drafts and composed

correspondence.

. Established and maintained confidential files pertaining to

personnel and/or policy matters; related information to authorized

parties.

. Responsible for typing memos, policies, meeting minutes, etc.

. Works closely with Quality Assurance Department to implement and

update policies and procedures.

. Arranged schedule of appointments for Executive Director, exercising

discretion in committing her time.

. Established, maintained, revised, and updated division filing

systems.

. Maintained office supply inventory, ordering supplies by creating

requisitions and purchase orders, and monitored receipt of supplies.

. Staff payroll, Human Resources, and tracking employees benefit time

. Responsible for office petty cash system.

Silhouette Fashion

Optical

1993-1999

Adidas Retail Coordinator / Customer Service Rep - Western Region

Responsible for daily procedures including, but not limited to:

. In-house contact for Accessory Sales Force.

. Assisted customers with product availability and retail sales.

. Processed new accounts and placed opening orders. Order entry.

. Maintained Representative-Account communication.

. Issued Customer credit, debit, and return authorizations.

Invoice/Billing.

. Controlled large purchase orders for retail accounts.

. Distributed P.O.P. material and marketing displays.

. Balanced inventory for account distribution.

. Data entry, billing, filing invoicing.

. Highly skilled in customer relations and support of overall workload

within the company.

EDUCATION AND TRAINING

Rockland Community College

Data Entry/Data Processing/MS Suite /Excel/Publisher/Purchasing Plus/Lotus

Notes / PowerPoint / Graphic Design for Special Events

REFERENCES

Available upon request

Contact this candidate