Customer Service Engineer
Resume:
KARL JASMIN
Brooklyn, New-York
abodaz@r.postjobfree.com
OBJECTIVE: A responsible and challenging position in which skills and
commitment to excellence will be fully utilized and
positive performance will lead to advancement
opportunities.
INDUSTRY EXPERIENCE:
01/2011 to ( CSA) Customer Service Associates
Miami,FL
11/2012 Field Service X-ray Engineer
Certified X-Ray Technician by Rapiscan.
. Able to work in remote location, International and
Domestic Government, Private facilities and Ship without
supervision.
. Electro - Mechanical equipments, Repair, De- install
and Install X-ray machines.
. Preventative maintenance, Radiation survey.
. Daily reports, Scheduling and Billing.
03/2010 to State of Florida Department of
Transportation Miami,FL
01/2011 Electronic Tolls collecting
Technician
. State certifications with : Violation Enforcement
system, Sunpass Systems, Aerial Lift.
. Supervised system for State revenue, Electro -
Mechanical equipments, data transfer, loops,
. treadle, gate, traffic light, fiber, modem, relay.
. Camera ( CCTV ) Closed Circuit television.
. Networking, LAN / WAN system, Telnet.
. Radio Frequency and Microwaves system.
. Troubleshoot system remotely by using linux computer
language QNX, repair and install.
09/2008 to Zurvahn
Coconut Creek,FL
03/2010 Technician
. Responsible for delivering both timely and effective
repairs as well as adequate training of operators to
ensure optimal system performance, resulting in superior
customer satisfaction.
. Troubleshooting and repairing electronic boards, camera,
motherboard, power supply, heating & vacuum pump,
telephone switching (VOIP) by using equipment like
multimeter, function generator, spectrum and telephone
analyzer, RF communications test.
. Running hi-pot on equipment, testing and repaired
equipment from various company like Motorola,
Crossmatch, Hayward, Pulsar/Ametek, Vertical/Comdial.
04/06 to Modern Medical Systems Co. Nassau, NY
06/08 Biomedical Engineering
. Strong competency in instrument systems technology to
include Electromechanical, chemistry, hydraulic,
pneumatic and Oracle software technology.
. Inspects medical equipment, follows procedures for
verifying the safety and performance of medical
equipment including dental chair, bed, infusion pumps,
aspirator pump, chemetron-vacutron, suction regulator,
Electro Cardio Gram (ECG), nihon kohden, patient
monitors, pulse oximeter, incubator, O2 sensor, O2
concentrator, doppler, centrifuges, shaker, rotator,
drier, stir hot plate, mixer, ultrasound, humidifier,
nebulizer, otoscope, blood rocker, blood warmer,
hydrocollator, other equipment as assigned and performs
preventive maintenance as required.
. Repair medical equipment, makes electrical and
mechanical repairs medical equipment on a sub assembly
or board level.
. Repairs service by listening to customer's description
of problems; diagnosing, troubleshooting, and repairing
problems by replacing and/or upgrading components.
. Communicate with the customer and ensure that the
customer thoroughly understands how to work the system.
. Supervise medical hospital system.
. Quality assurance and Perform preventive maintenance
with Good Manufacturing Practice.
09/2004 to Television Rental Company (TVR) Woodside, NY
02/2006 Radio Frequency Engineer
. Design custom layouts for new and retrofit installation,
familiar with AUTOCAD.
. Accurately documented all assigned work.
. Responsible for inventory and supplies.
. Troubleshot repaired and upgraded hospital head-end
systems.
. Selected, orients and install off air UHF/VHF, Satellite
dish antennas.
. Installed and troubleshooted modems.
. Sweeping system, balance amplifiers.
. PA system.
. Responsible for coordinating meetings with hospital
management to discuss installation.
. Excellent analytical and communication skills with the
ability to communicate complex technical issues in an
easy to understand manner.
. Experience interacting with both internal team members
and external customers as part of a solution based
service process.
. Experienced troubleshooting and responding to customer
concerns while ensuring the highest level satisfaction.
. Exceptional skills as a change agent and process
oriented individual.
. Dependable: Being reliable, responsible, dedicated,
committed and fulfilling obligations.
. Adaptable/Flexible: Being open to change (positive or
negative) in response to new information, different or
unexpected circumstances and/or to work in ambiguous
situation.
. High Integrity: Accepting and adhering to high ethical,
moral and personal values in decisions, communications,
and action dealing with others.
7/2002 to Echostar Communications Corporation
7/2004 Totowa, NJ / Jamaica, NY / Suwanee, GA
/ Brooklyn, NY
Field Service Specialist
Technician
Certified by Dishnetwork field
service specialist.
. Responsible for installing and repairing satellite
systems in urban and rural geographie.
EDUCATION:
12/2001 TCI College of Technology New York, NY
Associate's Degree in Occupational Studies
Major: Industrial Electronics Technology and
Telecommunications
SKILLS:
. Certified by DeLaRue international level II for money
counting machines.
. Pc and Macintosh literate, Microsoft Word, Excel,
WordPerfect, Windows . Familiar with computer hardware
and software. Programming Microprocessors, Data
transfer.
. Radio Frequency. Microwaves, Satellite, Analog,Digital
communication, Fiber optic applications (distance,
speed, light).
. Familiar with several types of cables : Fiber optic, DB
9, DB 25, RS 232, CAT 5, RJ 45,RS 232, Coaxial cables (
50( RG 8, 75( RG 59, RG 6, RG 11 ).
. Built a analog telephone and radio
. Able to build circuits. Electronic testing system
(troubleshooting, diagnostic, repairing, installing,
reading and interpreting schematics).
. Experience in extensive wall fishing
. Trilingual: English, French and Creole
. Driver's License
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