Management Manager

CURRICULUMVITAE

ASHISH TUPKR **,Shat-Tarka Apt’s 1st floor Loksewa nagar,Bhamtee road Nagpur – 440022

Mob: +91-860*******

Objectives:- To work to the best of my capabilities and achieving the targets assigned to me.Try and implement the knowledge acquired and expand the horizon of learning for better carrer & company growth.

Presently working in Balaji Financial Services as a collection Manager From June 2011.Here I am handling the portfolio of NPA accounts of cards in Nagpur and also handling the Personal Loan & Auto Loan cases in Chandrapur,Wardha and Yeotmal districts.

PROFESSIONAL/WORK EXPERIENCE

1.ICICI BANK LTD.THE NO ONE BANK IN PRIVATE SECTOR.WORKING AS I BANK MANAGER ( JOINED OCT 2010 TO JUNE 2011)

In ICICI BANK works on PROCESS as well as PORTFOLIO.

A) PROCESS MANAGEMENT

The management is very strict about process and sometimes even performance is sidelined if process is not as per the norms.There is a single measure to count on the process and that is PERFECTION. I was taking care of entire process management for my product.( Card’s Collection)

RECEIPT BOOKS : The receipt books used for collections is required to be audited weekly and need to ensure that none of receipt should misused or incorrect.

AGENCY MANAGEMENT : I) Successfully negotiated the challenge of Appointment of Vendors, which is a important and clever job as it involves market knowledge, contacts, vision and negotiation power. II) Code Of Conduct-I need to monitor all agencies in the respect of code of conduct. III)Performance – I need to ensure that agency should perform well with keeping interest of the bank. IV) Bills Management- Also its my responsibility to every agency should earn a handsome amt in return to the service provided to the bank on time. V) Agency management with references to gathering market information, retaining these agencies, seeing their profitability. VI)Training to collection agencies that enable a branch achieve delinquency targets strategically.

PORTFOLIO MANAGEMENT

Along with accurate process management our numbers are also required to be maintained and should below from the competation.I am personally responsible for the portfolio of Credit Cards indentifying and ascertaining Fixing Geo Limit and defining negative areas this being very critical in the terms of business as it directly affect the sales of company.( II ) Regular feedback and training to field Investigation staff as these are the front line performance to indentify and curb frauds and risk associated with funding the product.

COLLECTIONS : I handled the all the buckets 180+ ( Write Off ) and 360+ ( NPA ) with the help of agency & agency managers, two back office & seven collection agencies.

I)Allocation of delinquent cases to the respective collection agency bases passed on the performance and present output to work efficiently which in turn maintain their profitability that leads to their retention in the business. II) Setting of targets & timely feedback on cases.

III) MIS submission and Reconciliation. VI) Personal visits to critical delinquent customers for counseling and convincing customers to clear pending dues before initiating legal action.

2.ON HFC PAY ROLL IN ICICI BANK

Worked as Team Manager ( Feb 2007 to Oct 2010 )

There I was looking after collections in Nagpur Branch.

Portfolio Management

Handling Write off buckets,Managing critical cases of credit card. Managing team collection officer & collection agencies to ensure that the targets are achieved. Identifying the exceptions in a contract behavior & taking pro active & timely actions so that the future potential loses are minimized. Preparation of daily MIS for collections. Giving collection point of view opinion for healthy credit decision-making. Analysis of Non starter and delinquent cases.

Back office Activities

Checking of daily cash register, Schedule updation, Receipt book register, allocation stock, receipts MIS Monitoring Collection report for updation of regular collection recovery.

Agency Management

Data allocation as per bkts, giving training to executives for better performance,creating agency report card and target sheets for agency.

Achievements :

I have been recognized & rewarded by the top management of the organization for my variable effort in the field of collection.

3.ON I-PROCESS IN ICICI BANK

Work as team leader as well as Administrative work from Nov 2005 to Feb 2007

Here I was handled Write off bucket in cards.

Management of collection agencies.

DELINQUNCY MANAGEMENT : Reduce the flow of accts into higher bucket and bring down the outstanding from higher bucket.

Overall responsible for collections related operations.

COLLECTIONS : - RESPONSIBLE FOR ENTIRE COLLECTION ACTIVITY IN THE MARKET WITH THE HELP OF FOS.

COMMUNICATION : - Coordinate with the circle office and also with the appropriate agencies franchisee and relevant internal departments for collections support and issues.

RESPONSIBILITY:- Had a proper reporting mechanism from branch to circle office responsible for meeting final accounts collections and management targets.

TRAINING :- Trading of all the new joinee in collection team weekly training of entire team and training of telecalling executives.

4.INFOVISION SOLUTIONS

Work as team member from NOV 2004 to OCT2005

Here I was handled 150 dpd field cases of credit cards.

5.CITI BANK CREDIT CARD COLLECTIONS

Worked as field officer as well as Administrative work. From Sept. 2002 Oct. 2004 in Cis Bureau Bajaj Nagar Nagpur.

6.SBI CREDIT CARDS COLLECTIONS

Worked as team member from Jan.2000 to Nov. 2002

There I was looking after collections in Nagpur branch.

ACADEMIC RECORD

Bachelor of Arts,( Nagpur University)

IT SKILLS

Diploma course in Aptech Computer Education.

PERSONAL DETAILS :-

• Fathers Name: Hirendra G. Tupkar

• Date of Birth : 19th Dec 1976

• Marital Status : Married

• Languages known : Hindi, Marathi and English

• Hobbies : Learning new things,Music & Making new friends

Date :- Yours Truly

Nagpur

( Ashish H. Tupkar )

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