Flooring Installation, Sales, Supervisor, Owner
Resume:
DONALD C. ALVARADO
Michigan City, IN 46360
219-***-**** Cel
248-***-**** Cel
abod7d@r.postjobfree.com
Results-oriented professional seeks to utilize extensive experience and
proven capabilities
to benefit a well respected and progressive company in a floorcovering
management position.
HIGHLIGHTS OF QUALIFICATIONS
* Expert flooring specialist with superior product knowledge in carpeting,
tile, wood, ceramic, laminate, and vinyl
sheet flooring.
* Customer Service and Sales Associate who understands the importance of
client satisfaction in generating referrals and repeat business.
* Noted for meeting specific deadlines while paying close attention to
detail with the ability to adapt quickly in a
fast-paced environment.
* Experienced in operating forklifts, drill presses, hand saws, drills,
sanders, miter saws, spot welder, hydraulic
jacks, and hammer drills.
* Flawless attendance. Loyal, conscientious, and dependable. Adhere to
high standards of work ethic.
AREAS OF EXPERTISE
* Flooring & Floor Coverings * Relationship Building *
Sales and Service
* Estimates & Diagrams * Budgeting * Cost
Control
* Installation of All Major Floorings * Flooring Repair & Troubleshooting
* Installation Scheduling
AWARDS
Empire-Today, LLC., 2005, Certificate of Appreciation, Providing Excellent
Customer Service
Empire-Today, LLC., 2007, Quality Circle Member, Customer Service,
Professionalism and Leadership.
CERTIFICATIONS
1999-Orcon Installer Certification Program
2004 Quick-Step Installation Certificate
PROFESSIONAL EXPERIENCE
DCA CONTRACTING, Michigan City, Indiana (1/12-Present)
Owner/Floor Covering Installation Service
< Sales and all related product information to provide accurate product
placement to customer.
< Schedule and supervise all subcontracted work and provide oversight on
all work to ensure quality product installation is completed and
satisfactory.
< Provide all contracts and municipal paperwork as deemed necessary.
< Order, Purchase, Receive, Deliver any product essential to the
successful completion of the sale.
< Walk through with customer to ensure their satisfaction and mine.
SEARS HOLDING COMPANIES, Michigan City, IN 46360 (11/11-1/12)
Sales Associate- Home Improvement Division
< Direct sales contact to retail consumers of store merchandise.
< Ordering merchandise to meet customer demand.
< Opening and closing of assigned department cash registers.
< Assisting customers with product choices.
< Explanation of all warranty products and benefits.
< Scheduling deliveries of customer back orders.
< Meet assigned sales goals during and after training period.
< Check available stock visually, by store intranet, and by internet
kiosks.
< Promotion of company credit products and rewards programs.
< Trained in use of ipad 2 for customer sales, discovery, inventory,
ordering, etc.
DCA CONTRACTING, Michigan City, Indiana (9/11-11/11)
Owner/Remodeling Service-Windows, Doors, Painting, Flooring,
Household Repairs, Etc.
< Sales and all related product information to provide accurate product
placement to customer.
< Schedule and supervise all subcontracted work and provide oversight on
all work to ensure quality product installation is completed and
satisfactory.
< Provide all contracts and municipal paperwork as deemed necessary.
< Order, Purchase, Receive, Deliver any product essential to the
successful completion of the sale.
< Walk through with customer to ensure their satisfaction and mine.
NATIONWIDE FLOORING NETWORK, INC., Valparaiso, Indiana (9/07 -8/11)
Owner/Flooring Specialist
< Assist customers in person and via telephone with choosing custom
carpeting, tile, wood, ceramic, laminate, and vinyl sheet flooring
based on taste, style, budget, and dimension constraints.
< Clients include residential clients in Chicago, and Porter, Lake and
La Porte counties.
< Conduct site visits to customer homes to obtain measurements, develop
resource and material lists, and build job quotes.
< Schedule installs and expedites delivery by removing financial,
supply, and scheduling obstacles.
< Operate power tools including hand saws, drills, sanders, miter saws,
and hammer drills.
< Possess uncommon ability to troubleshoot, evaluate, and repair problem
areas.
< Accountable for weekly paperwork for billing purposes and tax forms.
< In addition, involved in placing all orders, bookkeeping, and
processing bank deposits.
FLOORING INSTALLATION/SELF EMPLOYED, Chesterton, Indiana (1/96-9/07)
< Subcontracted by numerous companies including but not limited to
Empire Today, Lowe's, Floor to Ceiling, Etc.
< Clients included residential and commercial property owners from
Chicago, northern Indiana, and
Southwest Michigan.
< Scope of responsibility included estimating and scheduling/performing
installations of carpeting, tile, wood, ceramic, laminate, and vinyl
sheet flooring.
< Experienced in monitoring and adjusting inventory to minimize
obsolescence.
IDEAL FLOORS, SALESMAN, Valparaiso, Indiana (1/95-12/95)
< Selling floorcovering to retail and commercial customers.
< Maintain weekly schedule to cover sales floor.
< Take inventory of in-stock merchandise including warehouse materials.
< Estimate of jobs and provide detail diagrams of all pertinent
information for install contractors.
< Communicate with sales, warehouse, office staff, installers, owners,
of any information that will ensure proper installation and customer
satisfaction.
< Open and close the store, and make happen whatever was needed to start
and finish the day.
< Cold call potential clients to draw new sales opportunities.
< Provide installation expertise to all sales to ensure no conflicts
with installers.
FLOORING INSTALLATION/SELF EMPLOYED, Chesterton, Indiana (1/94-12/94)
< Subcontracted by numerous companies.
< Clients included residential and commercial property owners from
Chicago, northern Indiana, and
Southwest Michigan.
< Scope of responsibility included estimating and scheduling/performing
installations of carpeting, tile, wood, ceramic, laminate, and vinyl
sheet flooring.
< Experienced in monitoring and adjusting inventory to minimize
obsolescence.
FAMILY CARPET CENTER, Michigan City, Indiana (1/92- 12/93)
Owner/Operator Retail Store
< Selling floorcovering to retail and commercial customers.
< Maintain weekly schedule to cover sales floor.
< Take inventory of in-stock merchandise including warehouse materials.
< Estimate of jobs and provide detail diagrams of all pertinent
information for install contractors.
< Communicate with sales, warehouse, office staff, installers, owners,
of any information that will ensure proper installation and customer
satisfaction.
< Open and close the store, and make happen whatever was needed to start
and finish the day.
< Cold call potential clients to draw new sales opportunities.
< Provide installation expertise to all sales to ensure no conflicts
with installers.
FLOORING INSTALLATION/SELF EMPLOYED, Chesterton, Indiana (6/84-12/91)
< Subcontracted by numerous companies included but not limited to
Carpetland, New York Carpet World, Olson Rugs, Etc.
< Clients included residential and commercial property owners from
Chicago, northern Indiana, and
Southwest Michigan.
< Scope of responsibility included estimating and scheduling/performing
installations of carpeting, tile, wood, ceramic, laminate, and vinyl
sheet flooring.
REFERENCES
RANDY TURLEY- Manager, Carpetland, New York Carpet World, Empire-Today.
Acquaintance since 1985. 219-***-****
MIKE HUTCHISON- Owner, D&H Interiors. Acquaintance since 1988.
LARRY RODER- Sales Rep, Herregan Distributors. Acquaintance since 1992.
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