Customer Service Sales

ELDA BRENES

* ** ******** *** *** *, L ong Beach, CA 9 0813

Home: * ** -******* - * ***: 5 62 -6125405 : abod6z@r.postjobfree.com

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

• Strong organizational skills • Works well under pressure

• Inventory control familiarity • Results- oriented

• Invoice processing • Talented salesperson

• Adaptive team player • Cash flow management

• 50 WPM typing speed • Credit card processing

• Accurate and detailed • Quick learner

• Independent worker • Customer-focused

• Microsoft Outlook, Word and Excel • Advanced clerical knowledge

• Insurance processing

Accomplishments

Computed Data Reports

• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

• Consistently generated additional revenue through skilled sales techniques.

Database Maintenance

• Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

Assistant Manager

April 2008 to May 2012

Advance Quality Logistics – San Pedro, CA

• Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work

procedures and duty assignments, considering budgetary limitations and time constrains.

• Assisted with receptionist duties, file organization and research and development.

• Organized forms, made photocopies, filed records and prepared correspondence and reports.

• Scanned documentation and entered into the database.

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

• Provided timely actuals, forecast and budget data for IT and corporate management.

• Worked with management at the project level to ensure expenses plans are achieved.

Sales Agent

April 2004 to April 2008

Starco Auto Insurance – Paramount, CA

• Politely assisted customers in person and via telephone.

• Tracked the progress of all outstanding insurance claims.

• Calculated quotes and educated potential clients on insurance options.

• Finalized sales and collected necessary deposits.

• Collected all premiums on or before effective date of coverage.

Educational Background

Stratford Career Institute 2013

Early Childhood Education

Associate of Arts

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