Manager Customer Service

FELICIA ORTON

** **** ******

Murrells Inlet, SC 29576

Email: *******.*****@*****.***

Mobile: 518-***-****

PROPERTY AND OPERATIONS MANAGER offering over 20 years' combined experience

in general

management, sales, marketing, personnel management, and property

management. Focused and highly organized. Expertise in Tenant Relations.

Operating and Capital Expenditure Budgeting.

PROFESSIONAL EXPERIENCE

Equity Lifestyle Properties Inc.

Inlet Oaks Village, Murrells Inlet, SC...Property Manager

2008-Present

Hire and train permanent and seasonal staff and vendors for full Property

Management. Monitor all controllable cost to achieve projected profit

expectations. To include Capital Expenditure for Property standards and

Annual Operating Budget Forecasting.

Proficient in Microsoft Applications, with extensive knowledge of Corporate

computer programs for Accounts Payable, Accounts Receivable. Resident

Background Qualify, and Vendor Compliance.

National Pool and Spa Operator CPO Certificate Number 29-3219414

Robin's Nest Designer Lawnscape, Queensbury, NY...Property

Management/Owner 1997-2008

Consistently achieves projected profit and cost objectives through

effective budget management.

Demonstrate comprehensive knowledge of building mechanics, cosmetics,

facility income, Code compliance status.

Capital expenditures, service contracts, Operating and Financial Budgets,

and Energy Management

Accountability for contractual and monitored services encompassing

landscaping, snow removal, and janitorial services.

Dingleberries Pub, South Glens Falls, NY...Operations Manager/Owner

2006-2007

Developed all menu items and costing, hired and trained all staff. Monitor

in-restaurant controllable costs, including product-line variance, customer

service, food safety and quality.

State Liquor License, State and County Food Service Permits requirements.

The Whiteface Inn, Lake Placid, NY...Operations & Bar Manager

1991-1995

Trained largely inexperienced staff to implement the highest standards of

customer service and productivity.

Achieved 45% controllable profit through strategic marketing and sales

planning ( up-selling functions by 15% minimum consistently.) Creative

labor incentive to control staff turnover. Cost control, and high service

standards.

Contracted vendors to stabilize cost control and quality of product.

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