Customer Service Management

MORTON, FER-RON

***** ****** ***** **** • apt *** • Woodbridge, VA 22193

571-***-**** ******.******@*****.***

PROFILE

Food preparation generalist with two years of experience and special skills in coordinating multi -course

dining in high end establishments. Thrives in environments where special care is given to meeting specific

customer needs whether hotel or restaurant. Looking for opportunity to perform in hotel management

field with experience in managing daily hotel activities.

EXTERNSHIP EXPERIENCE

Externship, The Buccaneer Resort & Blue-water Terrace Restaurant, St. Croix, VI, Summer, 2010

The Blue-water Terrace Restaurant

• Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Became proficient at

chopping and slicing and completed tasks ahead of schedule.

• Plated and distributed completed dishes to waiters and helped improve the accuracy of filled orders by

changing the procedure of sharing tickets.

• Took inventory and placed orders.

• Worked the 5pm shift on the saute and fry station

• Assist in the food & beverage operations. Also make sure possessions are in good, working conditions

The Buccaneer Resort

• Worked at the front desk (agent)

• Assisted the Property Coordinator with daily task

• Learned/worked with hotel computer programming systems.

• Worked with HR department(Trainee):

• (1)Responsible for controlling staffing and performing employee performance evaluations.

• (2)Handled property functions on daily basis to ensure best performance and persistent upgrading in

customer service, employee proficiency and performance, marketing, property ambience and income.

OTHER EXPERIENCE

Shift Supervisor/ Host, P.F. Changs, Arlington VA, 6/2007 - 5/2008

• In charge of all host/ hostess during my time as shift supervisor

• Responsible for anything that on in the front of the house

• Checked time sheets make sure all employees are clocking out properly to prevent over pay.

• Took care of employee's and guest needs

• Checked inventory for front of the house

• Trained new employee's on how to use the POS system.

EDUCATION & CERTIFICATIONS

Stratford University School of Culinary & Hospitality Management, Falls Church, VA

Associate of Applied Science, Advance Culinary Arts

Bachelors of Arts in Hospitality Management

Certified Food Handler, State of Virgina

Food Management Professional, State of Virginia

Certified Culinarian 2010

SELECTED COURSEWORK

Hospitality Marketing Security and Loss Prevention Entrepreneurial Leadership

Food & Beverage Controls Housekeeping Management Hospitality Supervision

Beverage Operations Mgmt Financial Analysis of Hospitality Hospitality Facilities Design

Hotel & Restaurant Accounting Business Communications Hospitality Resort & Tourism

Culinary Theory and Sanitation Food Science Kitchen Fundamentals

Advance Culinary Theory Soups, Stocks, and Sauces Fundamentals of Baking

Nutrition and Menu Planning Entree Production Pastry Arts and Plated Desserts

HONORS & ACHIEVEMENTS

Dean's List, 2 semesters

GPA 3.4

2010 Elected to participate in cooking show at the Verizon Center alongside world renowned cook Paula

Dean and Chef David Choi.

REFERENCES

Excellent personal and professional references available upon your request.

Contact this candidate