Customer Service Maintenance

Steven L Kennedy

*** ****** ****

Franklin, TN

Mobile: 361-***-****

Email: ***********@*****.***

PROFESSIONAL FOCUS:

A quality conscious individual who is recognized as a hands-on, pro-active

manager/ supervisor, who can rapidly identify problems, formulate strategic

plans, initiate change and implement new processes in challenging and

diverse environments that include quality maintenance programs,

manufacturing and production.

QUALIFICATIONS:

Over 20 years of leadership experience with increasing responsibility in an

Manufacturing, Operations and Maintenance environment. A thorough knowledge

of project management, training and implementation, budget preparation,

program development, and preventative maintenance planning.

WORK EXPERIENCE:

US Government (Army Civ.) Corpus Christi Army Depot (CCAD) 3/2011 - 10 May

2012

Corpus Christi, TX US, Salary: $60000.00 USD per Year

Supervisor:

I supervised workers that practiced excellent customer service to support

Corpus Christi Army Depot Machinist's and Mechanic's by providing all the

tools and parts needed in an aircraft depot level repairs facility for

rotary wing aircraft. I ordered and received parts and tools for five shop

areas; I played a major role in cost saving by shopping for best price

solutions. I ensured all precision measuring tools were with-in

calibration (over 3000 tools); I trained workers to use precision measuring

tools. I made certain all safety rules were enforced and followed, I

ensured that all manning requirements are met, I validated that employees

were up to date in training, I was always ready for audits by ensuring all

programs were up to date and in compliance with directives, SOP's and Tech

data. I have led mishap investigations of property damage and safety

incidents to establish root cause, then use lessons learned to prevent

mishaps from repeating. I evaluated, rewarded and disciplined personnel. I

ran daily operations in the Machine Shop tool room. I was selected as Team

Lead for the Directorate of Manufacturing (700+ employees) to ensure all

were ready for an upcoming ISO 9110 audit, by leading a team of inspectors

and reporting findings up the chain.

US Government (CCAD) 5/2010 - 3/2011, Corpus Christi, TX US, Salary: 26.50

USD per Hour

Aircraft Electrician:

I performed high grade electrical and electronics mechanic duties,

examined, evaluated, assembled repairs and installation of aircraft

electrical wiring harnesses and components, electronic radio and radar

equipment including FM, AM, VHF, HF, and UHF radio receivers, transmitters,

transceivers, marker beacon receivers, Omni receivers, automatic and manual

loop antennae, automatic radio compass, gyro compass, amplifiers, slaved

gyro compass, amplifiers, slaved gyroscope compass, aircraft electronic

intercommunication system, power supplies and control cables, cable

harness, control boxes and junction boxes. I replace defective wiring,

resistors, transformers, transistors, vacuum tubes, junction boxes, control

boxes, switches, relays and fuses as required for proper procedures.

AECOM (CCAD) Gov. Contractor 6/2008 - 5/2010 Corpus Christi, TX US Salary:

$62,000 per Year

Supervisor:

I supervised 120 journeyman aircraft electricians, mechanics and sheet

metal workers in a depot repairs facility (CCAD) for rotary wing aircraft.

Ensuring all safety rules are enforced, manning requirements met, audits,

mishap investigation, personnel issues, evaluating and discipline of

personnel, interviewing for positions and running daily operations in four

aircraft hangars. I worked closely with other supervisors and Hangar

Chief's to ensure all goals were met. I was AECOM Safety Officer ensuring

all work places were safe and personnel followed all AECOM as well as CCAD

safety rules. I was a key member of the VPP team and helped with the

awarding of the VPP Star.

US. NAVY 12/2004 - 5/2008 Norfolk, VA, Grade Level: Naval Officer CWO3

Salary: 75,000 per Year

Naval Officer; Branch Deputy/ Division Head:

I supervised/ managed 70 Naval and GS-12 technicians in five depot level

maintenance shops that overhauled and refurbished naval weapon systems,

ordnance, radar/ antenna repairs, and the pneumatic and hydraulic pipe and

tubing shop for the Mid-Atlantic area ships. I participated in planning

meetings with higher management (Commanding Office and all water front

Department Heads 0-6s) relative to down equipment, priority work

requirements, emergency problems and other significant requirements at the

Depot. I provided information regarding required costs, time needed to

fulfill equipment/facility requirements, man-hour/material cost estimates,

lead time and similar information. I executed and oversaw Lean Six Sigma

projects to reduce man-hours and parts wait time for weapons systems

overhauls along with participating in quarterly mini projects. I

performed production planning, cost estimating and production scheduling. I

have extensive knowledge of a depot production mission, organization and

standard production methods and procedures, material, and manpower

requirements in order to perform immediate production control tasks such as

performing monthly, weekly, and daily workload schedules for a large

industrial branch with multiple production work centers. I estimated costs

per item, number of man-hours required to accomplish the work, material

requirements, etc. I researched manufacturer's specifications, technical

manuals/bulletins, engineering drawings, in order to obtain applicable

identification data. I prepared scope of work package, which outlined the

specific processes, materials, labor, skills and equipment for the work

request. Established general priority based upon required delivery date,

urgency of requirement and mission requirement. I determine whether work

should be performed in-house or contracted out based on manpower to cost to

time. I coordinated action with supply and parts managers to resolve parts

shortages, recommended acceptable substitutes, I worked with manufactures

to come up with kits of parts need for rebuild of weapon systems that would

auto order when we accepted a job, found local purchase, manufacture or

expediting of outstanding requisitions to save time and money. I ensured

established schedules meet work sequencing requirements. I monitored the

status of work in progress (quantity, man-hours used, costs, etc.) aware of

delays and their causes and took action needed to resolve problems,

referring situations or problems not covered by instructions or precedents

to supervisor. I provided information regarding work progress, problems

and actions to local management. I initiated and coordinated actions for

changes needed for the provisioning of material based on the Depot Overhaul

Factor, upgraded priorities, program changes, quantity changes, or

availability. I was in charge of daily operations of 5 depot shops that

provide a service to the US Navy Fleets to keep the war fighters in the

fight.

US Navy Naval Officer 4/2001 - 12/2004, Norfolk VA, US

Div. Officer USS G. Washington (CWO2)

I managed and trained 70 naval technicians in daily operations and

maintenance of shipboard weapons systemss, shipboard ordnance and radar

displays. I was responsible for all maintenance and troubleshooting of

weapon system casualties. I managed the loading, unloading, storage, and

was accountable for all shipboard ordnance. I worked with the Air Wing on

aircraft weapons systems, cross training shipboard personnel to

troubleshoot electrical and electronic casualties found in the aircraft. I

oversaw the loading and unloading of aircraft ordnance. I was responsible

for the operational integration of all shipboard weapons system, ensuring

that all systems were up and running 100% of the time. I have a

comprehensive knowledge of established handling methods relating to

ammunition maintenance, renovation, transportation, storage, support, and

supply organization mission. I have intensive knowledge of planning,

programming, budgeting, and scheduling ammunition/ supply operations in

maintenance, and renovation of all types of conventional ammunition,

special ammunition, and prepositional readiness materials (contingency

ammunition stocks). I was the board chairman for the qualifying and

certifying of all ordnance handlers. I was appointed the AA&E officer

(Arms, Ammo and Explosives). I was responsible for all ordnance movements

onboard as well as safety of the crew. As a Naval Chief Warrant Officer I

was the subject matter expert for all ordnance onboard.

Jan.2001 U.S. Navy USS Inchon Promoted to Naval Officer (CWO)

Selected under the Chief Warrant Officer program for sustained superior

performance as an enlisted leader. Navy code 7161 (Gunner).

US Navy (enlisted) 8/1981 - 1/2001, World Wide, Salary: 60,000 USD Per

Year

Navy Enlisted E1- E7 Chief Petty Officer

I was Leading Chief Petty Officer, Combat Systems Department Sr. enlisted

advisor. I mentored, instructed, trained, and managed 120+ departmental

personnel in daily naval duties including evaluating and discipline of all.

I supervised the maintenance of ordnance electrical and electronic systems;

managed the handling and storage of explosive ordnance components; overseen

training programs; prepares quarterly, weekly and daily maintenance

schedules. Perform material (ordnance) handling duties in a safe manner

utilizing safety practices and procedures and complying with established

and specialized safety rules and regulations. During inspections and

audits, I would personally escort personnel into secured ordnance vault and

magazines. Always making sure the magazines were secured in accordance with

local directives. Assured the ordnance is staged for use as required. I

have mastered the ROLMS DBA (Retail Ordnance Logistics Management System)

automated systems and regulations and I verified availability and issuance

of material. Ensured all Ammunition Transaction Reports (ATR) were 100%

accuracy for the receiving, expending, issuing and reclassifying of all

ordnance.

1993-1997 U.S. Navy; Chief Gunners Mate

Supervisor.

I supervised 20 naval personnel in ammunition handling and safety. I

managed the shipping, receiving, ordering, storage and delivery of all

shipboard ordnance for 20+ ships in the South Texas region. Officer in

charge of all ordnance operations conducted at Naval Station Ingleside. I

was responsible for 1.7 million pounds of naval ammunition, keeping an

inventory above the Navy goal of 99.7% accuracy rate. I developed

procedures for implementation of ammunition maintenance concepts throughout

the material life cycle, which includes all conventional munitions,

chemical munitions and contingency stocks.

1981-1993 E-1/E-7 U.S. Navy; Shipboard/ Ashore Gunners Mate.

I operated, maintained, troubleshot and repaired naval gun systems,

utilizing skills that include electric, electrons, pneumatics, hydraulics,

robotics, and logics circuitry. This included inspecting, repairing,

rewiring and running new cables and wiring for ship board systems,

replacing hydraulic valves and lines. Qualified and certified ordnance

handler, including explosive fork truck driver. I loaded, unloaded, stored

and fired ship and shore based ordnance that include 5 inch cannon ammo, 3

inch fixed ammo, (CADs) Cartridge actuating devise for firing off A/C Fire

Extinguisher, and Chaff and Flairs I have intensive knowledge of planning,

programming, budgeting, and scheduling ammunition operations in

maintenance, of all types conventional ammunition and ordnance. I was a

naval instructor for weapons firing (M60, 50 Cal MG. 80 mm/66mm mortars,

and warfare tactics for field defense.

AREAS OF STRENGTH:

Leading

Training

Planning

Mentoring

Analyzing

Coordinating

Team Building

Problem Solving

EDUCATION:

I am currently enrolled @ University of Phoenix attaining a Bachelor of

Science in Management (64 of 120 credits)

Naval Officer CWO/ LDO School (Leadership) Pensacola Fla., FL

St. Leo University Microsoft Office and Operating System, Eng. 2./ (4.0

GPA)

Embry Riddle Aeronautical University Eng Comp and Lit.1/ (4.0 GPA)

JOB RELATED TRAINING:

Lean Six Sigma (Green Belt) A proved disciplined approach for improving

measurable results for any organization and process.

NetSuite ( ERP system)

Front Line Leadership Development (Apr- Sep 2011)

CWO/ LDO Navy School (Leadership) Pensacola Fla., FL US

Certification - 3/2001 Major: Leadership/ Minor: Eng. GPA: 4.0 out of 4.0

Ship Warfare Coordinator, 54 MK 42 Gun Tech School (Navy Code 0876)

Instructor Training (Navy Code 9502) Small Arms Instructor (Navy Code 0812)

ROLMS DBA ( Retail Ordnance Logistics Management System) Advanced

Leadership Development Program Administration Operation of Shipboard 3-M

Systems, Basic Electricity and Electronics Mods. 1-35

Fire Suppressor technician (Sprinkler)

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