Sales Customer Service
Resume:
Charles Brian Bence
Huntsville, AL 35801
Employment Objective
To obtain a position within the Information Systems and Project Management field that will allow for personal and
professional growth.
Work Experience
EarthLink Business (Deltacom): (1999-2013)
Systems Sales Engineering Project Manger (2003 ~ Present)
Responsible for the design of telecommunication and networking solutions for businesses of all sizes and
differing needs. This includes the preparation and execution of technical and sales presentations with
potential customers. Also provides technical product support to internal sales force in excess of 100 sales
representatives in the Northeast, Southeast and Midwest. Responsibilities include communicating with
potential customers across all vertical markets to determine needs. Configuring solutions and ensuring the
proper implementation and follow-up.
• Specializing in the SV8100 system and all Desktop Suite applications.
• Proficient in configuration of SV8100 and 8300 systems solutions
• Responsible for responding to RFP documents
• On site and remote system sales demonstrations
Systems Technician (2001~2002)
Responsible for the installation and upkeep of NEC phone systems, voice mail and T1 applications for ITCD
customers in the North Alabama area. Including the provisioning of cabling services meeting industry
standards in CAT 5 and CAT 3.
Systems Warehouse(1999~2000)
Responsible for obtaining the correct sales paperwork for filling and shipping orders to all sales offices.
Also responsible for the inventory of all offices and technical vehicles in the Alabama and Tennessee areas.
Huntsville Hospital System Comprehensive Cancer Institute (1993-1999)
Physics Technician, Radiation Oncology
Responsible for the development and implementation of fabrication process policies and procedure to ensure
compliance with OSHA guidelines. Responsible for full systems check, diode readings, adjustment of lasers
on the treatment machines, and day-to-day quality assurance monitoring and reporting. Responsible for the
fabrication of custom shielding blocks to physician specifications for the use in radiation treatment of cancer
patients. Achievements Include:
• Recipient of 5 Customer Service Awards
• Developed and implemented QA program for department
• Developed policy and procedure manual for department
• Relay for Life Captain
Certifications
NEC Elite 48 / 192 NEC 2000
NEC IPK NEC SV8100
NEC IPK2 ITCD Network Essentials
Education
Virginal College Networking and PC hardware
Auburn University, Psychology (Completed 3 years)
Huntsville High (Graduated 1989)
Proficient with PowerPoint, Excel and all Microsoft office software suites
References Available Upon Request
Contact this candidate