Quality Assurance Customer Service

Christine A. Johnson

** **** ****** *****

Fairborn, OH 45324

937-***-****

SUMMARY

Over fifteen years experience in word processing support including; typing, proofreading,

editing, data entry, quality assurance, customer service and filing of documents.

SKILLS

• Microsoft Word, Windows, Lotus Notes

• Internet Operations

• Data Entry 40 WPM

EXPERIENCE

Assurant INC. Springfield, OH – September 2003 to July 2012

Hazard QA1

• Validated and verified homeowner, condo and rental properties for accuracy using

servicing system

• Performed quality assurance for all aspects of mail room, including sorting, prepping,

faxlogger and E- Zaps. This was done by using paper and computer

• Performed quality assurance by searching for loan numbers using name,

address and policy numbers.

• Followed guidelines and procedures

• Additionally did some filing in lost drafts

Logtec, Fairborn, OH – May 1995 to February 2003

Data Entry Technician

• Collated Technical Orders for the Air Force Manuals

• Performed quality assurance and editing of scanned documents for accuracy

• Provided feedback to co-workers on their quality

• Relieved Administrative Assistant of phone duties

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