Customer Service Administrative Assistant
Resume:
Jessica Brown
**** ****** **. *****, ** *****
757-***-**** / 757-***-****: ****************@*****.***
OBJECTIVE
To obtain a position allowing for my skills to be used to advance the goals and mission for a
prospective employer.
PROFILE
Motivated, personable business professional with some college education and a successful 7-year
track record of computer literacy and customer service. Diplomatic and tactful with professionals
and non-professionals at all levels. Accustomed to handling sensitive and confidential records.
Demonstrated history of producing accurate, typed paper worked as needed.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent
with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven
environments. Excellent team-building skills.
SKILL SUMMARY
Microsoft Office System Effective Communicator
• •
Report Preparation Customer Service
• •
Written Correspondence Detailed Oriented
• •
General Office Skills Front Office Operations
• •
Computer Knowledgeable Professional Presentations
• •
EMPLOYMENT HISTORY
REV. SANDRA BROWN (UNION CHAPEL A.M.E CHURCH) – Cambridge, MD
Executive Administrative Assistant, Present
Performs general office duties, maintains records management database systems. Operates office
machines, makes copies of correspondence and other printed materials. Records and updates
paperwork. Prepares all outgoing correspondence and route all incoming mail. Set-up and
manage paper and electronic filing systems. Schedules and confirms appointments and maintains
scheduling and event calendar.
MANPOWER EMPLOYMENT (DEPT. OF PUBLIC WORKS) – Cambridge, MD
Administrative Assistant (Full Time Temp), 2012
Worked with Microsoft Office Systems, greeted customers, and operated multiple phone lines.
Typed correspondence for administrative and staff, communicated and directed customers
concerns to appropriate department and staff. Assisted with daily time sheets, processing of
payroll, and made sure employees’ hours were correct. As requested handles filing, mailing of
documents, maintained and updated daily logs for administrative staff.
DLLR (DORCHESTER COUNTY CAREER CENTER) – Cambridge, MD
Administrative Assistant (Volunteer Worker), 2010 - 2012
Worked with Microsoft Office Systems, greeted customers, and operated multiple phone lines.
Instructed customers with how to job search and registering with Maryland Workforce Exchange.
Typed correspondence for administrative and staff, maintained daily logs of customers served,
and communicated customers concerns to appropriate departments. Assisted customers with
identifying their abilities and skills.
EXPRESS PROFESSIONAL EMPLOYMENT (CADMUS) – Hurlock, MD
Administrative Assistant (Full Time Temp), 2010
Prepared daily inventory reports, checked emails for corrections and directed correspondence to
designated staff, filed letters, memos, and invoices, delivered reports and other mailings to
assigned locations, organized public reception area.
TRG CUSTOMER SOLUTIONS – Newport News, VA
Customer Service Representative/Data Entry, 2007 – 2008
Updated current Verizon FiOs TV customers, provided sales verification for Verizon Residential
services, verified that all orders were completed and processed correctly, reported all unfinished
Verizon Phone, DSL, and Television orders to back-off staff for completion, Created
spreadsheets to input the customer’s information that required updating, processed inbound
and outbound calls, performed instant internal credit approvals or denials for residential services,
coordinated sales for new customers, and ordered new equipment for existing customers, served
as team leader for twenty customer service representatives.
EDUCATION
SOJOUNER-DOUGLASS COLLEGE – CAMBRIDGE, MD
Business Administration – Bachelor’s Degree, Present
WOR-WIC COMMUNITY COLLEGE - SALISBURY, MD
Medical Office Administration – Associates Degree, 2011 (Credits toward degree)
References Available upon request.
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