Customer Service Sales

**** ****** **.

Martinez, GA *****

Cell: 706-***-****

E-mail: abocpx@r.postjobfree.com

Stephanie Waddell

Objective I am interested in obtaining a position in which my knowledge and

experience will be an asset to my employer and my customers/patients.

I am also seeking a position that offers growth and additional knowledge

and experience.

Professional July 2007-Current WSIFB / VA Optical Dispensary

Experiences Augusta, GA

Licensed Optician

• My duties at the VA revolve more around customer service and a close

partnership with the Eye Clinic and the Prosthetics Dep’t. On a daily routine, I

order glasses for our veterans, take care of adjustments, warranties,

customer service issues, mail and receive eyeglasses, and promote a level of

appreciation in person and over the telephone. An order log is maintained

daily, weekly, and monthly regarding orders, sales, and warranties. I am also

solely responsible for the cash intake, monthly sales paperwork, and

deposits.

February 2002-Current Wal-Mart Vision Center

Stone Mountain, GA

Manager/Licensed Optician

My responsibilities included running the vision center, insurance

claims and chargebacks, increasing profits, business building,

satisfying customers, managing associates, making schedules,

working with our doctor partner, using the tonometer, auto refractor,

visual field, insertion and removal of new wear contact lenses, as

well as sales, dispensing, adjustments, and checking in glasses and

contact lenses

March 2001-November 2001 United States Army

Fort Jackson, SC

Intelligence Analyst

My military career was shortened due to injury during basic training

and I was given an honorable discharge. During my basic training, I

was able to spend time learning data entry, CQ duties, and both

indoor and outdoor maintenance. I was also able to snag a little bit

of time to use my knowledge of eyeglasses and contact lenses by

working in the clinic for trainees

May 1999-February 2001 US Vision/JC Penney Optical

Augusta, GA

Optech

It was during my time at JC Penney that I learned how to read the

lensometer, measure pupillary distance, seg height measurements,

the difference in lens materials and options, the different types of

frames, insertion and removal techniques, and working with

insurances.

Accreditations American Board of Opticians (ABOC) - 2003

National Contact Lens Examiners (NCLE) - 2004

Georgia State License - 2005

References Doctor Jeffrey Hoover - Evans, GA - 8 years - 706-***-****

Glenn Morris - Augusta, GA - 9 years - 706-***-****

Jerry Neal - Augusta, GA - 12 years - 706-***-****

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