Manager Medical Assistant

SONIA AYALA

** **** **, **** *******, NJ *****

609-***-**** / ************@*****.***

OFFICE MANAGER / SUPPORT STAFF

Experienced, dedicated business professional with a versatile

administrative skill set developed through experience as an office manager,

insurance adjuster, and medical assistant. Excellent interpersonal skills

and oral and written communication skills. Strong technical acumen and

capability to manage multiple projects simultaneously. Excel in creating

innovative solutions and systems to increase efficiency. Strong computer

skills and knowledge of Internet software, Spreadsheet software and Word

Processing software

AREAS OF EXPERTISE

Office Management Human Resources Staff Training

Report and Document Preparation Records Management Meeting &

Event Planning

Oral and written communications EKG Technician Bilingual-

Spanish & English

Medical Assistant Phlebotomy Computer Operation

Specialist

AS400 Bilingual English & Spanish Human Resources

WORK EXPERIENCE

Scibal & Associates, Somers Point, NJ

Workers Compensation Adjuster, March 2011-March 2012

Reviewed and administratively sets-up claims in software tracking system

and writes or revises the brief description of loss to ensure that it

accurately reflects the actual circumstances.

Assessed policy coverage for submitted claims and notifies the insured of

any issues; determines and establishes reserve requirements, adjusting

reserves, as necessary, during the processing of the claim.

Planned and conducts investigations of claims to confirm coverage and to

determine liability & compensable damages.

Determined and documented, during the investigation process, the potential

for subrogation and referred claims to the subrogation groups as

appropriate.

Evaluated claims for potential fraud. Assessed actual damages associate

with claims and conducts negotiations, within assigned authority limits, to

settle claims.

Alerted underwriting, marketing and/or risk management regarding

questionable risks encountered to ensure that potential hazards are clearly

documented.

Performed other duties as assigned by supervisor in charge.

Servpro of Egg Harbor, Egg Harbor City, NJ

Office Manager, March 2008-August 2010

Assisted support staff in assigned based work and other duties as assigned.

Answered telephones, meet and greet clients and visitors.

Performed general clerical duties including photocopying, faxing, mailing

and filing. Maintain hard copy and electronic filing system. Create and

modify documents using Microsoft Office.

Signed for distribution UPS/Fed Ex/Airborne packages.

Researched, priced, and purchased office furniture and supplies.

Coordinated and maintained records for staff office space, phones, parking,

company credit cards and office keys. Maintained and distributed staff

weekly schedules.

Set up and coordinated meetings and conferences., kept minutes and

dictation CEO.

SONIA AYALA

63 Wheaton Avenue, Mays Landing, NJ 08330

609-***-**** / ************@*****.***

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Marathon Mechanical, Mays Landing, NJ

Office Manager, March 2003-Sept, 2006

Assigned and monitor clerical, administrative and secretarial

responsibilities and tasks among office staff, allocation of resources to

enable task performance.

Coordinate office staff activities to ensure maximum efficiency, evaluate

and manage staff performance.

Recruited and select office staff, organize orientation and training of new

staff members, coach and discipline office staff. Manage internal staff

relations.

Designed and implement filing systems, ensure filing systems are maintained

and current.

Monitored record keeping, ensure security and confidentiality of data.

Prepared operational reports and schedules, monitor and maintain office

supplies inventory, reviewed and approve doffice supply acquisitions.

Handled customer inquiries and complaints.

EDUCATION

Star Technical Institute, Vineland, NJ

Certified Medical Assistant, Diploma 1990 with honors

Certified Computer Operation Specialist, Diploma 1996 with honors

Cumberland County College, Vineland, NJ

Certified Legal Aide, Diploma 1988 With honors

Special Skills:

1- Pre-Certification Specialist

2- Physician Certifications

3- Insurance Verification

4- Medical Billing & Coding

5- Phlebotomy

6- EKG Technician

7- Injections

8- Laboratory Testing

9- Physical Medicine Assistant

10- Payroll

11- A/P & A/R

12- Office Management

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