Customer Service Representative

Lezlyn Harris-Lowery

***** ****** ***** ***. ****- West

Euclid, Ohio 44123

216-***-**** (home)

216-***-**** (cell)

abocov@r.postjobfree.com

Career Summary

I am seeking a career as a customer service or patient services representative, where I can use the

skills I have acquired in addition to the skills I am currently learning through the University of

Phoenix to grow and advance professionally. I am team player, self-motivated and have great

verbal and written communication skills.

Education

University of Phoenix Health Care Administration and Medical Records Online

2009-Present

Cleveland Institute of Dental-Medical Assistants Dental Assistant Diploma Cleveland, Ohio

2004-2005

Employment

Rental Concepts Customer Service Representative 2008-2009

Independence, OH

Processed accident claims

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Scheduled rental vehicles for fleet drivers

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Handled maintenance calls

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Cambridge Integrated Services Customer Service Representative 2007

Solon, OH

Assisted American Express cardholders with policy information

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Processed domestic and international claims

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Cross-sold American Express products

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Select Equity Front Desk Clerk 2005-2007

South Euclid, OH

Scheduled appointments and answered multi-line phone

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Handled Correspondence via Email and fax

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Greeted clients and handled inquiries

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Dr. Miller’s Office Dental Assistant 2004-2005

Mayfield, OH

Processed payments, made insurance verification inquiries

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Ordered supplies, stocked operatories, and organized patient charts

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Scheduled dental appointments and assisted dentist with patient treatment

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Skills and Highlights

I am proficient in Microsoft Word, PowerPoint, and Outlook. I type 60-65 wpm and have

knowledge of Microsoft Excel.

Contact this candidate