Customer Service Manager

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*** ******* ******* ***. ******, OH. ***** 330-***-****

abocj4@r.postjobfree.com

Angela Gargano

Experience

**** – 2012

Niles City Schools Niles, OH

Vocal Music Teacher Grades 6 12

Grew numbers from 60 total students upon starting to 250 students upon resignation due to budget cuts.

Curricular and extra-curricular duties including; Women’s chorus, men’s chorus, show choir, chamber

choir, concert choir, solo & ensemble, middle school choirs, musical theatre vocal music assistance and

private voice lessons.

2005-2009

Bartwood Construction Fountain Valley, CA

Administrative Assisant / EMS Department Manager

Managed emergency service staff (about 6 employees), scheduling, interviews, hiring decisions,

disciplinary action etc.

Accepted incoming emergency service jobs, contacted customers to troubleshoot, scheduled EMS

personnel and coordinated remediation with insurance providers.

Screened, interviewed, placement tested, and assisted with hiring and training new employees (HR

duties).

Hired in as a receptionist and was promoted several times (estimator’s assistant, contents estimator and

EMS manager). Experienced with Xactimate, MS Office, QuickBooks and other office applications.

2003-2005

US Bank West Hollywood, CA

Banker and Teller

Sold bank products: loans, lines of credit, new accounts.

Branch supervisory team – assisted with bank operations and scheduling.

Also worked as a teller from 2003-2004 in Niles, OH branch where I was asked to transfer to CA.

1998 - 2001

Time Warner Cable Warren, OH

Customer Service and Sales Representative and Dispatcher

Answered inbound calls and assist customers with questions from troubleshooting to billing

Scheduled and filed work orders for repair and installation

Dispatched Technicians, coding work orders, rescheduling work orders as needed.

Education

1998-2003 Youngstown State University Youngstown, OH

Bachelor of Music Education

Cum Laude Honors Graduate

Leadership Scholarship and 4 year Luley Music Scholarship Recipient

References Available Upon Request

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