Customer Service Representative
Resume:
LaToysha M. Taylor
San Bernardino, CA 92404
Phone: 909-***-****
abochw@r.postjobfree.com
JOB OBJECTIVE
Human Resources
QUALIFICATIONS
. Over 10 years of Customer Service Experience
. Excellent Written/Oral Communication
. Quick Learner /Dependable/Timely
. Contributor/ works well with a team
. Outstanding computer skills
. Ability to inspire others in a learning environment
. Positive and Committed
EDUCATION
Cal State University San Bernardino, San Bernardino, CA - Liberal Studies
Major Graduated 2012
Azusa Pacific University, Azusa, CA - 06-07 Liberal Studies Major
San Bernardino Valley College,- 03-06 San Bernardino, CA- General Education
Pacific High School, San Bernardino, CA- 99-03 High School Diploma
PROFESSIONAL WORK EXPERIENCE
Think Together, Colton, CA 12/08-09/11
Lead Program Leader
Lead a group of approximately 25 students in an instructional setting,
maintaining high standards for behavior and safety by implementing the
THINK Together four core agreements: Be responsible, Be respectful, Be
safe, Have fun. Served as a positive adult role model for children in the
program through appropriate dress, speech, and attitude. Provide homework
assistance, academic enrichment and physical activity, using curriculum and
materials provided by the program. Create an engaging environment that
fosters a sense of belonging that kids want to be in. Support students in
making positive behavior choices and take disciplinary measures when
appropriate. Engage children and youth by following, implementing, and
assisting in creating lesson plans. Ensure student safety by assisting in
set up, break down, and ongoing maintenance in an effort to keep the school
or community site clean and orderly. Promote positive interactions between
volunteers and students in accordance with child safety guidelines.
Maintain student safety by taking roll and reviewing sign-in/ sign-outs for
students and volunteers. Identify student needs and communicate to Site
Coordinator, teachers, school administration, parents, and volunteers as
appropriate. Participate in staff development activities.
LaToysha Taylor Page 2
SB Superintendent of Schools, San Bernardino, CA 12/06 - 5/08
Substitute Education Assistant
Distributed homework assignments, and collected them when they were
complete. Provided extra assistance to students with special needs, such as
non-English-speaking students, and students with mental and physical
disabilities. Assisted with supervising students in the classroom,
schoolyards, and on field trips. Tutored and assisted children individually
and in small groups. Maintained student safety by taking roll before and
after class. Communicated with parents through parent-teacher conferences,
interacting with students in a positive way individually and collectively.
Azusa Pacific University, Azusa, CA 9/06 - 5/07
Office Clerk/ Server
Office Clerk for the Assistant Provos: Answered phone calls, typed
schedules and other documents; emailed, delivered mail, faxed, and
photocopied documents and forms.
Maintained kitchen work area, equipment, and utensils in clean and orderly
condition. Swept and mopped floors. Washed worktables, walls, refrigerators
and meat blocks. Scraped food from dirty dishes and placed them in racks on
conveyor to dishwashing machine. Answered questions, and provided
information to patrons.
Arco AMPM, Rialto, CA 7/04 to 9/06
Customer Service Representative
Handled up to $15,000 daily, as well as provided customer service for up to
400 customers daily. Received payment by cash, credit, and debit, issued
refunds, receipts, credits, and change due to customers, greeted customers
entering and exiting establishments, maintained clean and orderly checkout
areas, Selected requested food items from serving and storage areas and
assembled items on serving tray. Resolved customer complaints daily
Selina's Beauty Supply, San Bernardino, CA 4/01 to 8/03
Customer Service Representative/Cashier
Opened and closed store, Obtained and received merchandise, totaled bills,
excepted payments and made change for customers, stocked shelves, counters
and tables with merchandise, set up advertising displays and arranged
merchandise on counters and tables to promote sales, stamped, marked, and
tagged prices on merchandise, wrapped and bagged merchandise for customers,
removed and recorded amount of cash in register at end of shift.
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