Manager Project
Resume:
February 12, 2013
Dear Sir/Madam
Application for the position of Business Process Manager, Cochrane, Alberta
I am applying for the position of Business Process Manager for your client in Cochrane, Alberta. I believe my skills and experience acquired over many years in supporting accounting, administrative and operational functions in organizations ranging from Exxon-Mobil to small start ups provide with me a very unique perspective which will benefit your client.
I have extensive experience in all of the major areas described in the job description albeit from an IT orientation.
As a systems analyst by training, process analysis and design are fundamental skills that I have employed on most projects and I have refined my own techniques for documenting policies, processes and procedures. These three elements are tightly linked, but so often confused by organizations.
During my career in IT management I have managed up to 100 staff, and I have always coached and mentored dysfunctional work groups into highly efficient and productive teams. In doing so, I have always arrested the high staff turnover of my predecessors.
From running my own consulting company, I am familiar with accounting systems and very comfortable performing the basic general ledger and tax compliance functions. More importantly, I have supported the corporate accounting systems of two energy organizations in Calgary for the past 8 years, and have trained the accountants and operations staff. In this respect I have had to know more than the business users.
I note that you will give preference to a candidate who has progressed through the Executive Assistant or Administrative Assistant roles to the status of Office Manager. However, I would ask that you consider seriously my background also which I believe is more relevant to the actual job requirements stated in the job description.
I attach my resume for your consideration.
Yours truly
Simon C. Rogers
SIMON C. ROGERS
22 Riverside Place, Cochrane, Alberta, T4C 1J6
HOME PHONE: 403-***-**** HOME EMAIL: abochc@r.postjobfree.com
PROFESSIONAL SUMMARY
Possesses extensive and varied experience in both technical and managerial positions in IT service, oil & gas, mining and transportation industries. Demonstrates outstanding adaptability in embracing and applying new technologies and maintaining technical hands-on skills, while also capable of working at a senior manager level. Possesses excellent interpersonal and management skills and builds strong relationships with peers, staff and business users.
EMPLOYMENT HISTORY
Enhance Energy Inc. September 2009 to January 2013
Consultant (Contract)/IT Manager (Employee)
Reporting to the CFO and VP Finance, performed the roles of IT manager, project manager, business analyst, process mentor in shaping the new IT function .Implemented Dynamics AX 2009 using a fast-tracked implementation approach, completing the project on time and budget, and provided front line user support role. Also developed a number of Atlas XL reports and uploads.
Developed and implemented a number of Excel macros integrated with Outlook to automate accounting system interfaces and several workflow driven processes to reduce tasks taking several hours to seconds.
Outsourced key IT services to avoid IT staff bloat and significantly improve service quality, user satisfaction, while reducing response times and costs.
Accepted a full-time position as IT Manager in June 2011.
Technology Environment Summary: Microsoft Office 2010 Suite, SQL Server 2008/2012, SharePoint 2010, Dynamics AX Financials, FRx and Atlas XL.
Grande Cache Coal Corporation November 2004 to February 2010
Consultant (Contract)
Reporting to the CFO, performed the roles of IT manager, project manager, business analyst, process mentor and technical lead in a Microsoft Dynamics AX implementation. Key responsibilities included liaising with GCC’s user base, Dynamics AX service providers and Microsoft, as well as managing the IT steering committee and the technical infrastructure.
Negotiated initial contract and software license agreements on behalf of the client, and developed the service level agreement with the vendor. Cut the proposed project budget by 30% to ensure focus on needs versus wants, and was still able to bring project in under budget and on schedule.
Developed a solid working knowledge of Dynamics AX system and business configuration in the financial and inventory management areas, and developed and implemented a number of enhancements to avoid costly vendor customizations.
Developed detailed Dynamics AX user guides to document the precise procedures to be followed in support of the business processes.
Researched, configured and implemented Tectura’s ReQlogic web-based requisitioning system which dramatically improved the approvals workflow. Worked closely with the vendor to specify a number of generic product improvements and fixes to address serious integration gaps. Created, enhanced and fixed a number of stored procedures and triggers, using SQL Analyzer, to enhance the application to meet the client’s specific needs. By taking over the configuration, testing, implementation, training and user guide documentation tasks, was able to cut back the vendor’s involvement and resultant costs by 49% from the already aggressive estimate.
Took over the Dynamics AX and ReQlogic technical support from the vendor, thus providing the client with immediate support at a considerably lower cost.
Represented the client at a Microsoft Business Solutions Summit and press conference in Redmond, WA in October 2005. Was invited by Avanade Canada to be a guest speaker at the Ontario Dynamics AX User Group meeting in September 2007.
Planned and implemented the AX Warehouse management system using an innovative data migration solution to eliminate the residual impact of “invalid” POs slowly working their way through the system.
Halted the implementation of the AX ISoft maintenance system because of unacceptable service provider performance, and switched to another solution provider. Was able to provide a more innovative, better integrated solution (Thy Data APM) while extending the scope to other business areas yet still staying within the original budget.
Planned and implemented two upgrades of Dynamics AX to version 4 and version 5 (AX2009).
Was offered and accepted the role of IT Manager in December 2007. Immediately conducted a technical infrastructure assessment based on Microsoft’s Infrastructure Optimization Maturity Model with a view to preparing the environment for the next wave of application solutions.
Acted as project manager in planning and implementing significant infrastructure upgrades, including WAN and wireless network upgrades, Active Directory restructuring, and the implementation of Terminal Services and MS Exchange.
Technology Environment Summary: Microsoft Office Suite, including advanced Excel macros and VBA, MS Project, MS Access, SQL Server 2000, T-SQL, SQL-Analyzer, XML, HTML, Crystal Reports XI, Visio, Dynamics AX Financials and Inventory Management.
WellPoint Systems Inc. May 2003 – September 2004
Director of Software Development & Quality Assurance Testing
Reporting to the CEO, was primarily responsible for developing the Company’s .Net strategy and developing and maintaining WellPoint’s midstream and upstream applications.
Restructured the independent product development groups into a cohesive organizational unit while developing and enforcing common processes and standards to significantly improve software quality. Particular emphasis was placed on improving requirements analysis, unit testing and code reviews.
Introduced Microsoft .Net technology and SQL Server after developing a comprehensive .Net Project Roadmap, the core of which was the development of a sophisticated application framework and supporting standards to ensure high quality, consistency and productivity. NUnit and automated build tools were also introduced.
Initiated, researched and implemented a code generation solution to radically improve the consistency, quality, standards compliance and speed of developing stored procedures and middle-tier business objects. This resulted in producing these objects in minutes versus days and sometimes weeks. Because of this automation, lengthy quality control code reviews could be waived.
Developed WellPoint’s first .Net Rig Scheduler and Request-to-Drill applications, which drew attention from leading oil and gas companies and Microsoft.
Upon being promoted to Director level, was given responsibility for the newly established Quality Assurance group and immediately introduced new processes, standards and measures.
Arrested the high staff turnover experienced by the company in the software development area.
Technology Environment Summary: PowerBuilder 8, C#, Oracle, PL/SQL, SQL Server 2000, T-SQL, SQL-Analyzer, CodeSmith, UML, Toad, Microsoft Office Suite, MS Project, MS Access, MS PowerPoint, Visio, XML, XSLT, ReSharper (C# code re-factoring tool).
Fording Coal Ltd May 1998 – April 2003
Supervisor, Fording Applications & Systems
Supervised 10 full-time and contract staff that developed and maintained Fording’s business and data warehouse applications. Responsible for formulating IT strategies and establishing and maintaining application development methodologies and standards.
Initiated a review of Fording’s client/development environment, development practices, standards and tools, and introduced radical changes to address productivity and quality issues. Specifically, introduced an object oriented methodology and a multi-tier, component based architecture to leverage re-use. Lead the development and implementation of the core common components used across all Fording applications.
Was solely responsible for researching, recommending and introducing Microsoft’s .Net platform for new development projects, despite considerable initial hostility and rejection of this strategy. For over 2 years pursued the vision of how web services could solve a major business integration problem with a leading parts supplier. A pilot project successfully proved the concept to clear the way for similar initiatives.
Expedited the development and implementation of four core applications, accelerating two of these through outsourcing and code generation. Conceived and developed a simple, yet effective, Visual Basic and PL/SQL code generator to support components of the application architecture, to ensure code consistency and full compliance with coding standards.
Lead the implementation to transition Fording mainframe and client-server applications to Trans-Alta’s Highvale mine, previously operated by Luscar. Despite a tight 3 month window, this project was completed almost a month ahead of schedule in preparation for the January 2003 start up. This project received numerous accolades from the former Luscar staff.
Progressed staff development, during their transition from mainframe to client-server, and built a strong and capable team, while eliminating staff turnover. Capable of supporting team with hands on technical assistance when required.
Reduced a backlog of 120 service requests dating back over 10 years to an average of 20 outstanding items. Established a performance measure of completing 80% of new service requests by negotiated target date. Exceeded this target 3 years running. This measure was subsequently put in place for the other two application groups.
Technology Environment Summary: Visual Basic 4, 5 & 6, Visual Basic.Net, Oracle, PL/SQL, PL/1, SQL DS, UML, Toad, Microsoft Office Suite, MS Project, MS Access, MS Query, MS PowerPoint, Visio, Crystal Reports 8, EDI – ANSI X12,
CP Rail (Contracted to StarDot Consulting) July 1997 - March 1998
Lead Systems Analyst
Initially hired as a systems analyst responsible for determining the requirements for a client-server order entry system. Within a few weeks, was made the lead analyst and assisted in the hiring of new analysts and programmers. Prepared work plans, estimates and schedules. Acted as coach and mentor to team members.
Initiated a review of the project’s viability, which resulted in a number of recommendations being adopted regarding major directional changes in scope and objectives, project management and technology direction.
Lead a team of technical architects to establish the performance, availability, reliability and scalability requirements for the application, in order to define the most appropriate technical infrastructure. Conducted several workshops prior to writing the recommendations report for management.
Was asked to be one the three team leaders (although a contractor) for the remainder of the project, just prior to the funding cuts which put the project on hold.
Technology Environment Summary: PowerBuilder 4, Oracle, PL/SQL, Visio, Microsoft Office Suite, MS Access, MS PowerPoint, Lotus Notes, EDI – ANSI X12
ISM (Alberta) Corporation, Calgary Alberta January 1996 - June 1997
Manager, Data Centre Services
Managed 10 team leaders and a staff of over 100 at ISM's Calgary data centres, which comprised 11 mainframes and over 200 servers, providing more than 1200 MIPS of processing power and 5 TBs of DASD storage.
Stabilized operations and arrested high staff turnover after a “state of near collapse” at the time of hire. Established a structured organization with clear position descriptions and career development plans.
Consolidated the Edmonton data centre to Calgary which included major accounts such as Alberta Health and TELUS.
Initiated a comprehensive review of data centre operations, resulting in the introduction of new system management processes and tools which improved the availability and reliability of outsourced operations for more than 15 major clients within Alberta.
Technology Environment Summary: IBM Mainframes and operating systems, Microsoft Office Suite, MS Access, Microsoft Project, Lotus Notes.
Mobil Oil 1975 - 1995
Mobil Oil Canada, Calgary, Alberta 1981 - 1995
Manager, Support/Marketing Applications
Managed a team of analysts and programmers supporting Mobil Oil Canada's commercial applications.
Participated as a key player in I.S. management team which established and maintained Mobil Oil Canada's position as the lowest cost IT service provider from 1992-1994 (Ernst & Young IT surveys).
Successfully introduced client-server applications into Mobil Oil Canada, and established the Marketing development team as the PowerBuilder "Centre of Excellence" within Mobil worldwide.
Conducted Commercial Systems Strategy Study which identified the need to replace core commercial and financial systems for Y2K compliance. Participated in the evaluation and acquisition of the J.D.Edwards ERP system.
Team Leader, Data Administration
Managed a team of data analysts involved in concurrent Business Area Analysis projects identified in an Information Strategy Plan.
Established standards, procedures and guidelines for methodology (IEM) and CASE tool (Texas Instruments' IEF) support.
Managed IEF Encyclopedia with outputs from BAA projects. Created project model subsets, and identified and resolved data integration issues with BAA project leaders.
Promoted use of EDI in Mobil Oil Canada. Established a company wide EDI coordinating committee to ensure adequate coverage of industry EDI initiatives. Chaired Canadian Petroleum Association's EDI Standards Committee, and represented the Canadian Petroleum Association (now CAPP) at ANSI X12 EDI standards meetings. Established industry standards for company and product codes. Member of the Canadian Petroleum Association's EDI executive committee.
Supervisor, Commercial Applications
Managed analysts and programmers supporting the Company's financial, administrative and marketing computer applications.
Manager, Technology Services
Implemented components of an Integrated Technology Architecture, including the development of standards, and the evaluation, selection and implementation of productivity tools, such as an IDMS Developer's Workbench, Endevor and IEF.
Team Leader, Data Base Administration
Supported and maintained IDMS system software and related application development tools. Consulted with Applications groups regarding use of Cullinet software.
Senior Systems Analyst
Conducted requirements analysis and software evaluation for a new personnel/payroll system. Managed implementation of ISI Personnel/Payroll software package. Developed and customized online IDMS system using ADS/Online.
Technology Environment Summary: PL/1, MARKIV, IBM JCL and Utilities, IDMS-DB, IDMS-DC, ADS/Online, PowerBuilder 3 & 4, Information Engineering Methodology (IEM), Texas Instruments Information Engineering Facility (IEF), IEF-Central Encyclopedia, Endevor, EDI – ANSI X12, Lotus 123, WordPerfect, Microsoft Office Suite, MS Project, MS Access, MS PowerPoint, Oracle, Paradox, LBMS Data Modeling
Mobil Oil Data Services, Sevenoaks, Kent, U.K. 1975 - 1981
Senior Programmer Analyst
Maintained and supported IDMS/SHADOW Mobil U.K.Payroll system.
Developed and maintained Order Entry, Pricing, Invoicing, Stock Control applications for Mobil Oil's Scandinavian affiliates.
Designed and developed mainframe financial applications for Mobil Oil Libya, Mobil Oil Netherlands and Mobil Oil's Scandinavian affiliates.
Technology Environment Summary: OS/370 COBOL, IBM JCL and Utilities, MARKIV, PAL 8 Assembler, IDMS, SHADOW, Segmented Level Structured Programming.
Contact this candidate