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Manager Customer Service

Location:
County Durham, United Kingdom
Posted:
February 12, 2013

Contact this candidate

Resume:

Craig John Hannant

E-mail

: abocc7@r.postjobfree.com

Phone

: 075********

Address

: ** ******* ****, **** ******, Stanley, County Durham, DH9 6SQ

Personal Profile

I am a very hard working individual who is reliable, punctual and believes

in always working hard to better and improve yourself. I can work to a very

high standard on my own or equally as well within a team. I fully

understand and can demonstrate what is expected of myself to succeed and to

help my employers succeed. I am highly motivated and excel when faced with

new challenges in a job which contribute to my drive I have to gain

success, gain new skills and meet targets in everything that I do in steps

towards my career as well as in my personal life.

I am a good listener and believe I have excellent communication skills. I

consider myself well mannered and polite and always take into consideration

other peoples feelings and ideas. I feel I possess a very open minded

approach to new ideas and changes but will always be someone who is driven

towards success.

Work experience

Durham and Darlington Fire and Rescue

Service

Firefighter

01/11/2010 - Present

During my time as a Firefighter I gained many skills involved within the

job and also life skills that are priceless. I am a fully qualified BA

(Breathing Apparatus) wearer, fully qualified to carry out RTC (Road

Traffic Collision) procedures, working at height skills, trauma care and

pump and hose drills all to a gold standard of practice. I have experienced

what is expected of an individual to work on their own to a very high

standard in various scenarios and also how important it is to be able to

work as part of a team and be a valuable member to that team to complete

tasks to a high standard. Working as a Firefighter I have also been

presented with extreme working conditions that has required myself to work

beyond expectations which I enjoy and drives me to work even harder and

better myself at what I do everyday. It helps to have a high level of

fitness in this job role also so it encourages myself to maintain and

always improve my personal fitness and setting targets for myself on a

weekly basis which is also a passion of mine which I take pride in and work

hard at.

Co Operative 01/07/2007 - Present

Warehouse Operative

During my time working at the Co Operative I have gained and developed

skills in warehouse operations. I have worked as part of a team to meet

strict deadlines but also been given tasks to complete on my own to strict

deadlines and to a excellent quality. I have been trained in all areas and

roles of positions within the warehouse. I have been trained fully in

preparing deliveries ready to leave the warehouse, receiving deliveries

into the warehouse, distributing the stock delivered into the relevant

departments within the warehouse and overseeing these operations are

completed correctly in a safe, effective and high quality of work that will

benefit the company and support the company achieve and maintain its

targets and standards.

Viking International 01/06/2007 - 30/06/2007

Warehouse Operative

At Viking International I was responsible for contributing and supporting a

team working to reach targets including receiving stock into the warehouse

and preparing stock to leave the warehouse. I was also responsible for

providing excellent customer service

C ra ig Jo h n Ha n n a n t 1

when required to work at the front desk and meet any customer requirements.

I was only at Viking for one month as it was a temporary position for this

time period only.

Schuh 01/11/2006 - 31/05/2007

Stockroom Manager

This was my second occasion as a stockroom manager for Schuh but at a

different store. My role and responsibilities were the same as on my first

period employed in this position at a different store. I was given the

duties of all stockroom operations which involved overseeing other staff

working under myself and allocating them jobs and roles on a daily basis. I

was responsible for ensuring daily deliveries were completed within a

certain time scale and completed in a safe professional manor. Daily I

maintained and always made sure stock was fully available so staff working

with customers could provide the stock required to the customers. On a

regular basis I also provided updates to management above myself off any

changes, full progress and developments within the stockroom. I was also

trained in my role to use a computer system which provided information on

stock, deliveries and capabilities of stock available through out the

company. I always made sure the stockrooms were in the safest possible

condition to provide a excellent and safe working environment for not only

myself but all staff who worked with me. As a stockroom manager I always

made myself very approachable, available, reliable and fully supported my

fellow colleagues in all their roles and was always open to new ideas and

changes to help support, improve and maintain the stockrooms.

John Lewis and Waitrose Ambleside Park

Hotel

General Assistant

01/07/2006 - 31/10/2006

I worked at Ambleside Park Hotel as a general assistant. I worked in all

areas and positions within the hotel. I gained experience in the role as a

kitchen porter, cleaning staff, front of house and bar work. This position

was a seasonal job and only lasted 3 months but during this time I learned

a lot about the roles I was given and become fully competent in those roles

very quickly. During my time at Ambleside Park Hotel I also worked with a

very varied work force who were of all ages, ethnic groups and backgrounds

and I fully enjoyed the whole experience.

Schuh 01/07/2002 - 30/06/2006

Stockroom Manager

In my position at Schuh I was given the duties of all stockroom operations

which involved overseeing other staff working under myself and allocating

them jobs and roles on a daily basis. I was responsible for ensuring daily

deliveries were completed within a certain time scale and completed in a

safe professional manor. Daily I maintained and always made sure stock was

fully available so staff working with customers could provide the stock

required to the customers. On a regular basis I also provided updates to

management above myself off any changes, full progress and developments

within the stockroom. I was also trained in my role to use a computer

system which provided information on stock, deliveries and capabilities of

stock available through out the company. I always made sure the stockrooms

were in the safest possible condition to provide a excellent and safe

working environment for not only myself but all staff who worked with me.

As a stockroom manager I always made myself very approachable, available,

reliable and fully supported my fellow colleagues in all their roles and

was always open to new ideas and changes to help support, improve and

maintain the stockrooms.

Metro Radio Arena Newcastle 01/08/2003 - 31/10/2004

Bar Staff

This was a part time job I took on along side my full time job I had at

Schuh. During my employment I gained skills as a cashier for the bar,

serving food and drinks to the general public and to cleaning and maintain

the busy bar.

JD Sports 01/02/2001 - 30/06/2002

Sales Assistant

During my time at JD Sports I held the position of Sales Assistant to which

I was fully trained in customer service skills, stockroom duties and

cashier duties. I was also given daily targets I was required to meet and

was responsible for helping in maintaining the

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cleaning of the store every evening.

Qualifications

Qualified Firefighter in Basic Firefighting

Qualified in Fire Service BA (Breathing Aparats) wearing equipment

Qualified in Fire Service RTC (Road Traffic Collision) procedures Qualified

in Fire Service working at height procedures

Qualified in Fire Service trauma care procedures

BTEC National Diploma in Music Technology - Merit Pass Pass

GNVQ in organizing and evaluating an event - Merit

GNVQ in opportunities in performing arts - Merit Key Skills Level 1 in

Information Technology Key Skills Level 2 in Communication

GCSE Art and Design - E GCSE Dual Sciece - D GCSE English

Literature - C GCSE English Language - C GCSE French - E

GCSE Information Technology - C GCSE Math - C GCSE Religious

Education - D GCSE Graphic Design - C

Interests

One of my main interest is music. I have a big passion for music both

playing and listening. I have been playing guitar now for 12 years and also

playing drums for 2 years. I have played in many bands and have wrote my

own original music. I also write my own music digitally using music

production programs and with my National Diploma in music I gained I am

fully capable of playing, producing, mixing and recording my music with

live instruments using microphones and digital and analog recording

equipment. Over the years I have played I have build up my collection of

musical equipment and now have a mini studio in my home.

Another big interest I have is in fitness. I love keeping myself in shape

and all the challenges it brings from taking part in various sports to

maintaining my diet. I run a lot of long distance in my free time and have

taken part in the Bupa Great North Run,

C ra ig Jo h n Ha n n a n t 3

National 3 Peaks challenge which I completed over 24 hours and The

Yorkshire 3 Peaks Challenge. As part of my fitness program I attend a gym 4

times a week where I weight train and swim. I am also a keen cyclist and

cycle long distance in different terrain in my free time.

References

Watch Manager Grant Mackie

High Handenhold Fire Station

High Handenhold

Pelton

Chester Le Street

Co. Durham

DH2 1XF

Nightshift Manager Ken Smith

Co Operative Warehouse Drum Industrial Estate Drum Road

Birtley County

Durham

DH2 1AA

Schuh Personnel Department

1 Neilson Square Deans Industrial Estate Livingston

EH54 8RQ

Personnel Administration

Waitrose Limited Southern Industrial Area Bracknell

Berks

RG12 8YA

JD Sports Personnel Department

Head Office

JD Sports Fashion Plc Hollinsbrook Way Pilsworth

C ra ig Jo h n Ha n n a n t 4

Bury Lancashire BL9 8RR

Education

Music Technology 2002 - 2005

Newcastle College

GCSE 1996 - 2000

St. Cuthberts School

Primary Education 1990 - 1996

St. John Vianney Primary School

C ra ig Jo h n Ha n n a n t 5



Contact this candidate