Customer Service Administrative Assistant
Resume:
Adela M. Gonzales-Taylor
Malin, OR 97632
Phone: 541-***-****
Email: aboc4r@r.postjobfree.com
PROFILE
Skilled Administrative Assistant and extensive customer service background. Business Administration qualifications, strong receptionist experience which include courteous and prompt service to customers and co-workers. Extensive background in coordinating and development of programs. Experienced in managing projects from conception to completion. Cooperative and considerate team player; equally effective and self-motivated working independently. Fluent English/Spanish.
EDUCATION / COLLEGE OF THE SISKIYOUS, WEED, CA
Associates of Arts Degree in Business Administration - 1991
Clerk/Typist Certificate - 1991
WORK SKILLS
75 wpm; 10-key, data entry, business knowledge, machine transcription, receptionist which include multiple business administration and clerical office functions. Accounts payable. Adaptable to a variety of data entry computer programs. Excellent clerical and receptionist experience in a fast paced environment. Fluent English/Spanish.
COMPUTER SOFTWARE
Microsoft Word, Microsoft Excel, Microsoft Publisher, Ochin, Swiss, Eschool & Internet Navigation. Multiple software computer programs inclusive to business and/or agency.
CAREER EXPERIENCE
Lost River Jr. /Sr. High School /November 2009 - September 2012
23330 Hwy 50
Merrill, OR 97633
Phone: 541-***-****
Fax: 541-***-****
June 2011 - July 2011: Migrant Education Summer School Office Secretary: Phone and customer service. All functions of a secretary including translating and interpreting for parents and Principal. Registration for summer school students. Payroll for summer school employees. Eschool data entry.
August 2010 – September 2012: Administrative Assistant and Athletic Secretary to the Vice Principal/Athletic Director. Utilize Eschool computer program to enter or withdraw students. Phone and customer service. Registration and attendance. Front desk monitor and greet parents for various activities or meeting with the VP. Assist parents with all school functions in English and Spanish. Accounts payable.
June 2010 - August 2010: Migrant Education Summer School: Phone and customer service. Paraprofessional for English Spanish Language Students (ESL.) Worked with students that need to complete credits for graduation by utilizing AVENTA program that allows students to work online.
Lost River Jr. /Sr. High School Career Experience Continued:
November 09 - June 10: Paraprofessional for English Spanish Language students (ESL.) Work with students by interpreting and translating assignments in and out of the classroom. Provide assistance to the front office by working with non-English speaking parents. Translating documents from English to Spanish to be sent home with students for Spanish speaking parents.
Personnel Preference Employment Temp Agency
150 Boles St.
Weed, CA 96094
Phone: 530-***-****
Fax: 530-***-****
Front Desk Office Manager/Receptionist/Placement Coordinator/ January 2007 – March 2009
Provide excellent customer service to applicants and clients. Primary receptionist. California employee processing which include; application procedure; proper California documentation for I-9 Form; setup paper files and verify SSN. Input employees into Temps Plus data system. Voice mail systems management. Schedule interviews for prospective employees in Yreka and Weed California agency locations. Lead drug screening of applicants. Lead clerical testing coordinator. Supervise light duty employees. Bank deposits – prepare and deposit. Personnel Preference monthly Temp Newsletter; monthly in-house staff calendar; safety incentive record and flyers; create payroll/invoice stuffers; create holiday posting; maintain tickler file; input various documents (evaluations, notes, etc.); update various policies/procedures. Part – time placement coordinator included interviewing prospective employees and California policy evaluation for applicants.
High Desert Education Service District
145 Salmon St. Suite A
Redmond, OR 97655
Foreign Language Coordinator/GED Examiner/ July 2002 – June 2006
Created the Interpreter/Translator program. Provide quality interpreter/translators for Central Oregon School Districts; Bend, Redmond, Sisters, Prineville, Madras, Culver and LaPine. Fluent English/Spanish. Provide group training for teachers, staff and interpreters on how to work with an interpreter. Provide workshops for teachers on how to utilize interpreters in the educational setting. Arrange interpreter/translators schedule; manage time sheets for payroll; evaluate interpreter/translators during assignments; create documents; brochures and prepare procedures and requirements for specific programs. As the GED Examiner High Desert ESD provided GED exams for over 300 students per year, which include at risk youth, adult jail, juvenile detention center, Oregon Youth Challenge program and mainstream public. Customer service by providing detailed information on each program. Manage programs independently with minimum supervision.
High Desert Education Service District
145 Salmon St. Suite A
Redmond, OR 97655
Professional Technical Administrative Assistant/ July 2002 – June 2006
Assist in budget management of grants. Compose correspondence and prepare legal forms for signature of supervisor, Doug Jones. Assist and provide technical assistance to districts and program on computer applications. Prepare events such as Career Fair and Career Day. Attend various meetings and record official action and prepare minutes for official record. Schedule meeting for Central Oregon Professional Association which assisted high schools in learning about industries in business, agriculture, health care, culinary and more. This program provides the most up-to-date curriculum, equipment and training for students and teachers.
High Desert Education Service District
145 Salmon St. Suite A
Redmond, OR 97655
Superintendent/Board of Directors Administrative Assistant/November 1997 – June 2000
Attend various meetings and record official action and prepare minutes for official record. Establish, direct and maintain procedures, services and policies, which support and enhance communications and functions within the organization. Manage internal information by organizing and maintain files related to personnel records. Maintain confidentiality and direct secretarial support to the Board of Directors, administration, human resources dept., legal dept., program director, Deputy Superintendent and Superintendent – Dennis Dempsey.
Global Events Group
4242 SE Milwaukie
Portland, OR 97202
Office Manager/Receptionist/Intern Coordinator/February 1995 – September 1997
Provide customer service to over 6,000 callers annually requesting event information for IndyCar, NASCAR, Mt. Hood Festival of Jazz, and Oktoberfest and may other events. Compile event information binders for internal office use and maintain database for all events. Assist with event coordination. Establish initial rapport with clients, sponsors and Board of Directors for each event. Assist sales and sponsorship department. Assist ticket sales department. Assist accounting department. Recruit and hire seasonal interns. Conduct initial intern training regarding company policies and procedures. Evaluate and compile intern evaluation for college credit. Office manager entailed updating and service needs for office equipment, supplies, mail, shipping, customer service and overall management of the building. Hospitality for backstage at the Mt. Hood Festival Jazz.
College of the Siskiyous
800 College Ave.
Weed, CA 96094
Dorm Director/August 1991- December 1994
Manage and directed residence halls. Juniper Hall and Ponderosa Hall that housed 136+ co-ed students. Enforce college policies and procedures. Provide parent and student tours of residence. Directed game night and manage care of residence halls. Interview and hire residence hall assistants and maintain RA’s work schedule. Clerical duties include filing; typing; phones and scheduling events.
HONORS
Central Oregon Partnership Latino Leadership Award, 2003, 2004, 2005.
MC for Oregon School Board of Director Administrative Assistant Seminar, 1999.
College of the Siskiyous Graduation Speaker, 1991
References for Adela M. Taylor
Scott Pillar/Chief Financial Officer for Jefferson County Education Service District, Madras, Oregon: 541-***-****. *Former Board of Directors for High Desert Education Service District/Board Chair.
Art Ochoa/Principal Bonanza Schools: 541-***-****
Vic Lease/Vice Principal and Athletic Director, Lost River Jr. Sr. High School: 541-***-****
Larita Ongman/Principal, Malin and Merrill Elementary: 541-***-**** or 541-***-****.
Tracy Reed/ESL Migrant Education, Henley Middle School and Mazama High School: 541-***-****. Former ESL Migrant Education Lost River Jr. Sr. High School.
Frank Skrah/Klamath County Sheriff: 541-***-**** – Baseball coach for Lost River Jr. /Sr. High School.
Mike Milsap/Science Teacher, Lost River Jr. Sr. High School: 541-***-****
Doug Matheson/Teacher: 541-***-****
Terri Barham/Personnel Preference, Company Manager: 530-***-****
Jill Tillinghast/Personnel Preference, President and CEO: 530-***-****
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