Customer Service Information Technology

Shaquita Lester

*** ********* *****, ***. *. ( Charlotte, NC 28273 ( Phone: 704-***-**** (

aboc23@r.postjobfree.com

Goal: Seeking entry-level opportunities within the Information Technology

Field

SKILLS

Written and Oral Communication Active Directory Problem

Solving

Experience in Manufacturing Environment Customer Service POS

Experience

Troubleshoot Various Software Packages Hardware/ Software

Installation Red Hat Linux

Knowledge of UNIX, TCP/ IP & DNS Windows 95', 98, XP

Time Management

Microsoft Office Suite (MS Excel, MS Word, PowerPoint, Access)

Education

ITT Technical Institute Charlotte, NC December 2012

Associates in Applied Science in Information Technology- Computer Network

Systems

Skills Obtained:

Ability to write clear, comprehensive and grammatically correct documents.

Demonstrated skill in managing change and maintaining flexibility in a variety

of challenging environments.

Experience in the internet to locate and retrieve valuable information for

both academic and community service projects.

Ability to work in diverse teams and to communicate well with others.

Work Experience

Moss Supply Company (via Reserve Network) Charlotte, NC

5/2012-7/2012

Machine Operator

. Measured dimensions of finished workpieces to ensure conformance to

specifications, using precision measuring instruments, templates, and

fixtures.

. Removed and replace dull cutting tools.

. Listened to machines during operation to detect sounds such as those

made by dull cutting tools or excessive vibration and adjust machines

to compensate for problems.

. Stopped machines to remove finished workpieces or to change tooling,

setup, or workpiece placement, according to required machining

sequences.

Employment Plus (Previously SMX) Charlotte, NC

9/2011-4/2012

Packer

. Examined and inspect containers, materials, and products to ensure

that packing specifications are met

. Placed or pour products or materials into containers, using hand tools

and equipment

. Removed completed or defective products or materials, placing them on

moving equipment such as conveyors or in specified areas such as

loading docks

. Counted and record finished and rejected packaged items

Kentucky Fried Chicken Buffalo, NY 4/2010-6/2010

Crew Member

. Selected food items from serving or storage areas and place them in

dishes, on serving trays, or in takeout bags

. Cleaned and organize eating, service, and kitchen areas.

. Notified kitchen personnel of shortages or special orders.

. Communicated with customers regarding orders, comments, and

complaints.

. Prepared daily food items, and cook simple foods and beverages

Jim's Steak Out Buffalo, NY

10-2009-2/2010

Part Time Crew Member

. Served customers in eating places that specialize in fast service and

inexpensive carry-out food.

. Accepted payment from customers, and make change as necessary.

. Requested and record customer orders, and compute bills using cash

registers (POS System)

. Cleaned and organize eating, service, and kitchen areas.

. Notified kitchen personnel of shortages or special orders.

. Communicated with customers regarding orders, comments, and

complaints.

Contact this candidate