Quality Assurance Manager
Resume:
STEPHEN DOUGLAS PERRY
Owasso, Oklahoma 74055
918-***-**** cell
abobzv@r.postjobfree.com
SUMMARY
A dedicated and reliable executive who develops strong working relationships and motivates others with the ability to help build organizational improvement through the use of the Malcolm Baldrige National Quality Award criteria. Expertise includes continuous improvement in leadership, strategic planning, employee relations, measurement and analysis, customer relations and process control; production operations and quality assurance; Microsoft Office suite. Proficient in ISO9001/AS9100, US government regulatory compliance and policy development.
EMPLOYMENT HISTORY
SPIRIT AEROSYSTEMS – TULSA OK 2010 – PRESENT
Quality Manager (2011 – Present)
Responsible for Quality Systems Management support including developing and maintaining a system compliant with AS9100C, internal and external audits, document administration, quality records and calibration services.
• Developed audit checklist for AS9100C transition
• Developed audit planning sheet for internal auditors
• Developed and performed facility wide training for all management on AS9100C requirements and relationship to internal procedures
• Piloted the audit team during the recertification audit to include corrective actions and implementation after the audit
Quality Requirements Specialist (Contract) (2010 – 2011)
Responsible for establishment and project management of a detailed corrective action plan and subsequent quality improvement plan.
• Developed and led a cross functional team that was successful in correcting system deficiencies and reducing product discrepancies by 75% within 90 days.
• Developed sustaining programs to maintain the process improvements.
THE NORDAM GROUP, Tulsa OK 1980 - 2009
Director of Quality Assurance and Compliance (2004 – 2009)
NORDAM Interiors and Structures Division - $100M+ annual sales in composite and metal bonded aircraft interior and structural components.
Responsible for overall direction of the division quality assurance activities, document control and test lab, including staffing, budgeting and strategic planning. Assumed responsibility for overall division compliance with ITAR/EAR export regulations, FAA regulations and Safety and Environmental regulations. Maintained direct contact with all customers for resolution of quality issues and development of corrective action plans.
• Led a team that was successful in reducing testing costs in excess of 50%
• Developed and led a cross-functional team of Subject Matter Experts resulting in improved performance of the SAP operating system.
• Led a team that reduced customer returns by 60% in the first year.
• Developed processes and procedures for organizational regulatory compliance.
Director of Operations (2001 – 2004)
NORDAM Transparency Division - $25M+ annual sales in production and repair of acrylic aircraft windows, wing tip lenses and flight deck windows.
Responsible for overall direction of all plant activities and functions.
• Developed a system of management that included all functions reporting directly to a single value stream manager.
• Achieved the Oklahoma Quality Award for Excellence in 2002.
• Assumed duties as Acting General Manager in November 2003.
Director of Engineering/Quality (1998 – 2001)
NORDAM Transparency Division
Responsible for direction of Engineering, Manufacturing Engineering, Quality Assurance and Quality Assurance Engineering, facilities maintenance, safety and security.
• Developed a new product development system that resulted in a five-fold improvement in new product revenue and profit for the division.
• Participated in a team that evaluated business acquisitions and developed business plans for implementing new businesses acquired.
• Continued development of the quality system to achieve AS 9100 certification.
• Directly responsible for system development for the division to obtain The Oklahoma Quality Award for Achievement in 2001.
Director of Quality Assurance (1995 – 1998)
NORDAM Transparency Division
Responsible for direction of Quality Assurance, Manufacturing Engineering and Quality Assurance Engineering. Also responsible for facilities maintenance, safety and security.
• Developed and implemented a plan to achieve ISO 9001 certification.
Quality Assurance Manager (1990 – 1995)
NORDAM Transparency Division
Responsible for Quality Assurance activities.
• Developed and maintained cost effective quality systems for a newly established division.
• Instrumental in establishing PMA activity by coordinating with FAA for transfer of technology.
Inspection Supervisor (1980 – 1990)
NORDAM Manufacturing Division
Responsible for establishing inspection techniques for military and FAA quality systems. Supervised a crew of 38 inspectors over two shifts.
UNITED STATES ARMY 1970 - 1990
Served as Nuclear Weapons Electronics Specialist for five years until being commissioned as Chief Warrant Officer. Retired as CW3 USAR. Held Top Secret clearance.
EDUCATION
Western Technical College, Electronics Technology
CONTINUING EDUCATION
University of Michigan Business College, Management Certification Program
University of Tulsa Business College, Mini-MBA
Tulsa Junior College, 65 hours of continuing education training
AS9100C Lead Auditor
ADDITIONAL SKILLS
Served 11 years as an Examiner for the Oklahoma Quality Award Foundation - 6 years as Team Leader
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