Sales Customer Service

Shawn Jellse

*** ********** **. *** ******** OH *5344

937-***-****

********@*****.***

Experience

**/**** - ******* ***** *******, FL

**/**** ***** & Retention

. Sold Comcast cable, internet, and phone services to

residential accounts.

. Confidently explained the features and benefits of Comcast

products and services to new and existing customers.

. Consistently handled and retained clients by probing and

listening to customer concerns.

. Recognition in the Region for Team Excellence in Triple

Play for 1st Quarter 2011.

06/2008 - AT&T Orlando, FL

09/2008 CSR

. Successfully graduated from AT&T's CSR and Sales training

course.

. Effortlessly placed new and upgraded sales orders by

multitasking separate systems.

09/2007 - Comcast Cable Orlando, FL

06/2008 Tech Support Specialist

. Effectively diagnosed and assisted customers with computer

connectivity issues, and provided quick troubleshooting

solutions.

. Displayed a thorough knowledge with the following

operating systems; Windows 98, XP, Vista, 7, and MAC OS X.

. Minimized technician truck rolls by utilizing existing

company protocols and my accumulated practical on the job

experience, thereby saving company revenue.

03/2005 - Adelphia Cable Orlando, FL

02/2007 Sales & Retention

. Created excellent customer service interactions by

demonstrating customer empathy while selling new products

and services.

. Quickly and efficiently resolved customers' challenges.

. Maintained exceptional adherence and sales metrics.

Education

University of Phoenix Phoenix, AZ

1993 Thurston High School - Graduate Redford, MI

*Proficient in Microsoft office

References: Available upon request

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