F. Phillip Batchelor

*** ***** **** ******, *********, NC 27856

Phone: 252-***-**** Email: abobww@r.postjobfree.com

Technical troubleshooter with the ability to read and interpret electronic, hydraulic, and

pneumatic nomenclature and schematics.

Profession Experience

United States Navy

Avionics Fire Control Technician

Ability to read and interpret electronic schematics. Troubleshot F-14 Tomcat AWG-9 Radar

System and AWM 23 Testing Facilities using oscilloscopes, frequency counters, signal

injectors, frequency analyzers, volt/ohm meters, soldering.

IBM - Research Triangle Park, North Carolina

Production Equipment Technician

Maintained automated retrieval systems, robotics, conveyors, and production equipment in a

manufacturing environment. Shift supervisor for the “truck shop” which maintained a fleet of

over 200 forklifts and manned shuttles. Created PM schedules and assigned duties. Troubleshot

equipment using a variety of commercial test equipment. Ability to read and interpret

hydraulic, pneumatic, and electronic schematics. Inspected and changed out motors, bearings,

and couplings; previous to this assignment I worked as an inventory control specialist in the

warehouse as well as a parts order filler.

Sprint Telecommunications – Wake Forest, NC

Complex Business Repair Service Evaluator

Served as point of contact for complex business clients reporting service outages

Interacted with high volume of volatile clients via phone

Customer support via ecommerce, internet, and intranet

Utilized computer skills through various software and mainframe applications

Knowledgeable in telecommunications systems such as PBX and Key systems

Troubleshot various complex telephony equipment with in-depth understanding of phone

systems from the central office to the demarcation point

Assisted ISDN, ASDL, DSL and other circuit customers with support needs

A+ training via Sprint University of Excellence

Mainframe training in ARBS, NIBS, CLAS, SOE, SPICE and Sprint systems

Trained in 911 PSAP, ecommerce, voice system products

Summary of Qualifications

Excellent communication skills both verbally and written; fluent in public speaking;

experienced writer, creative thinker with two provisional patents; problem solver with multiple

suggestion awards from IBM. Proficient in PowerPoint, Excel, and Word with ability to type 50

words per minute; Confident in technical troubleshooting

Education

Edgecombe Community College – Rocky Mount, NC two year prerequisites 3.6 GPA

IBM – Microprocessors, hydraulics, pneumatics, electronics, drafting

Navy – Virginia Beach, VA AWG 9 Radar System and AWM 23 Test Station

Navy – Memphis, TN Advanced Electronics

Contact this candidate