Customer Service Representative
Resume:
Sherrie McCoy-Burrage
Chicago, IL 60617
***********@*****.***
Career Objective:
To obtain a Customer Service position where I can utilize my professional
experience and skills
QUALIFICATIONS SUMMARY
. Experience resolving customer complaints and concerns through active
listening, empathy, and professionalism. Demonstrates ability to
establish and maintain effective relationships with customers.
. Adept at effective analytical problem solving, multitasking and the
ability to meet deadlines
. Proficient in using Microsoft Windows, Word, Excel, Outlook, City Of
Chicago 311 Data base, Oracle, People Soft System
. Excellent written, verbal, and interpersonal communication skills
. Experience upholding confidentiality and interacting with all levels
within an organization
. Knowledge of general office procedures: faxing, filing, conference
calls, inventory and data entry
. Able to work independently, prioritize tasks and meet deadlines
. Strong sense of accountability and integrity
EXPERIENCE:
Temporary Agencies
March 2008 - Present
Customer Service Representative
Duties:
. Answered inbound calls on dual line switchboard, provided directions,
processed refunds, entered complaints and commendations, voice mail
retrieval and report, and provided employee and department phone
numbers. Solved customer issues in a positive and professional manner.
Processed order workflow and worked various administrative duties
. Placed orders, data entry mail distribution, ordered office supplies
and maintained inventory, coordinated meeting, made copies and
distributed reports, coordinated department functions such as team
lunches, dinners, coordinated travel arrangements as needed, prepared
various reports for distribution.
Harris Bank June 1999 -Aug. 2007
Customer Service Representative and File Clerk
Duties
. Provided assistance to bank employees regarding payment processing.
Processed new vendors 1099 in the Oracle system. Organized and
maintained source documents and reports in-site and off-site archived
data base, labeled and arranged files for easy retrieval.
. Handled high volume of calls and solved customer complaints.
Accurately enter transactions information into computer systems.
Provide order status and tracking information on particular
transactions. Assist other company departments with miscellaneous
tasks as necessary in support of completion of their functions.
Salem Service- Sept.1995 - June 1999
Client Management
Duties:
. Referred clients in all areas of the Bank based need. Provide customer
service and that included BMO-US, Nesbitt and any other entity support
through procurement operations functions. Use discretion to service
customers within specific working guidelines and escalate issues, if
necessary.
. Build and enhanced relationships with clients through provision of
knowledge of bank's operating customer service by consistently meeting
and exceeding client expectations. Sustain high quality client
interactions.
Beverly Bank- April 1992-Aug 1995
Head Teller
Duties:
. Lead the teller team and coached the team on performance, managed all
support work and delegate in an efficient manner. Serve clients at
Teller window in a courteous and professional manner by processing a
variety of transactions using good judgment within prescribed limits
regarding the validity of transaction requested.
. Gathered all information needed at the time of transaction when it is
necessary to complete a currency transaction report. Work with Branch
Manager and coworkers towards development and achievement of Bank,
Branch, and Individual Goals.
Education:
09/77-06/81 - John Marshall Harlan High School
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