Customer Service Sales

Junius Heard

**** ***** ****

Baton Rouge, LA ***10

225-***-**** (h)

225-***-**** (c)

************@*****.***

Objective: To obtain a position as a Computer Support Specialist within a progressive organization that promotes

from within.

Skills & Abilities:

•

Networking: Microsoft Word, Excel, Access, Outlook

• TCP/IP & LAN/WAN Protocols Publisher

• Network Technology • Macromedia Flash

• Network Systems Management • Macromedia Fireworks

• Network Development • Microsoft FrontPage

• GUI Applications • Adobe GoLive

Operating Systems: Technical Support/Customer Service:

• Windows • Tier I

• Call Center

98/2000/XP/ME/Professional/Vista

• Windows Server 2003 • Troubleshoot Hardware/Software

• Linux • Troubleshoot Network Connectivity

• Unix • Software Installation Support

• MS DOS • Remote Access

Communication: • Phone and Email Support

• Effective Written and Verbal Communication • Documentation

Software:

Education:

Baton Rouge School of Computers, Baton Rouge, LA 2007-2010

Curriculum: PC Desktop Support

• Diploma Received: February 2008

Curriculum: Network Engineer

• Associate Degree Received: April 2010

Relevant Experience:

Self- Employed: Baton Rouge, LA 06/10- 01/12

Computer Technician

• Maintenance of the computer hardware

• Maintenance of other computer related equipment

• Setting up the hardware network

• Troubleshoot problems that has arisen in the computer, such as removing viruses

• Servicing the computer from time to time to make sure they are working order

Dollar General: Baton Rouge, LA 04/11- 11/11

Stock Clerk, Sales Associate

• Receive, open, unpack and issue sales floor merchandise

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract

customers and promote sales

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise

• Clean display cases, shelves, and aisles

• Answer customers’ questions about merchandise and advise customers on merchandise selection

• Itemize and total customer merchandise selection at checkout counter

Sparkhound: Baton Rouge, LA

Network Specialist/ Computer Technician (Internship) 02/09

• Provide technical support to 20+ end users which includes assistance concerning hardware, software,

printers, installation, word processing, electronic mail, and operating systems daily

• Responsible for troubleshooting computer and networking via telephone and remote access

• Provide excellent customer service to 20+ end users daily

• Responsible for installation and configuration of hardware and software

Contact this candidate