Customer Service High School

Nikia Harris

*********@***.***

716-***-**** (mobile)

Buffalo, New York

Summary

Multi task oriented, versatile, dedicated, well qualified, flexible and dependable Administrative

Assistant with 10+ years of experience in corporate general and office settings. My areas of

expertise include data entry/processing, reception/telephone, product ordering, Microsoft Word,

Microsoft Excel, correspondence, reporting, file creation and updating.

Career Highlights

Meet deadline Administrative support Spreadsheet development Administrative operations Filing

and data archiving Data Entry/Processing Rapid data entry skills Rapid 10 key data entry

Documentation Email Multi Task Management Quick learner Microsoft Office skills Computer

Proficient Self starter Project planning Medical terminology Telephone Skills Research Data

Collection Customer Service Advanced clerical knowledge.

Experience

Property Manager Asst. / Administrative Assistant

Gerard Place HDFC, Inc.

September 2004 September 2012 (8 years ) •

Greet visitors/donors and direct them to specific services for service. Improved office organization by

compiling quarterly budget reports, financial spreadsheets, organizational charts and company data

reports using advanced Microsoft Excel functions. Demonstrated proficiencies in telephone, e mail,

fax and front desk reception within high volume environment. Answered multiple phone lines,

transferred calls to corresponding departments and filed client/applicant records. Compiled

statistical data, such as client admissions, discharges, births referrals and any other information

given. Performed administration tasks such as filing, developing spreadsheets, faxing reports,

photocopying collateral and scanning documents for inter departmental use. Prepared folders and

maintained records of newly admitted patients. Provided efficient customer service to clients.

Updated patient accounts and information on a daily basis. Created databases and spreadsheets to

improve inventory management and reporting accuracy. Managed incoming and outgoing calls for

busy office. Assisted in all areas of administrative work including data entry, receptionist duties, file

organization, research and development. Prepared and drafted all outgoing correspondence in a

timely manner. Handled, processed and distributed confidential patient information. Created

presentation files and/or folders for Exec. Director's Board Meetings.

Education

Erie Community College 2009 – 2009

Some College Coursework Completed

Coursework in Human Anatomy and Physiology, Coursework in Medical Terminology, Trained in

Medical Billing and Coding

City As School (D'Youville College) 1999 – 1999

High School Graduate

Completed internship at Roswell Park Cancer Institute for High School credits. Completed internship

at Deputy Speaker Arthur O. Eve's office for High School credits., Completed subject related projects

for High School credits.

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