Customer Service Manager

Omar Flores **** s. Luchars Lane, South Salt Lake, UT 84115 801-***-****

abobp7@r.postjobfree.com

Qualifications Summary

Managerial experience and efficient customer service in multi-ethnic work environment, works well under pressure,

organization and interpersonal skills. Maintains strong work ethic and dedicated to effectively fulfill responsibilities.

Capabilities include:

- Honorary Member of Phi Eta Sigma National -Works well independently and on a team

Honor Society

-BCO/SFO Certified

-Translating English/Spanish (orally and written)

-Certified First Aid Responder; Trained in report

-Computer Skills: Microsoft Office, typing (70+ p/m) writing and handcuffing

-Customer Service training and experience -Creative approach to new and routine tasks within

workplace duties.

Experience Highlights

• Experience working with a diverse multi-cultural population of youth and adults with developmental

disabilities, criminal backgrounds and at risk youth.

• Trained to respond to safety and security threats and to manage stressful high-risk situations.

• Provided managerial and secretarial support to area director at the Boys and Girls Club of Weber/Davis.

Coordinated and implemented programming and projects for summer youth programs, guest presentations,

and after school programs. Served as communication between volunteers, mentors, and area directors as

well as community agencies to perform daily procedures.

• Translated for organizations at community meetings.

Employment History

Salt Lake County Sheriffs Department. Correctional Officer. 04/2012-Current

Discover Financial Services. Spanish Account Manager.12/2011- 04/2012.

U.S. Dream Academy Inc. Programs Assistant. 08/2010-02/2011

Boys and Girls Club of Weber/Davis: Ogden, Utah. Youth Development Professional.08/2006-08/2011

Boys and Girls Club of Weber/Davis: Ogden, Utah. Teen Club Co-Director. 11/2009-08/2010

EDUCATION

Salt Lake City, Utah

2010-Present: University of Utah

Bachelor’s Degree: Psychology/Sociology In Progress

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