Project Manager Management

Yvette Primous-Flowers, MBA, PMI

Sr. Project Manager

*** ****** **** - ********** ****, IL 60484

abobp4@r.postjobfree.com

708-***-**** (c)

EDUCATION:

MBA Degree from Devry/Keller Graduate School of Management (2010)

Master’s Degree Graduate Certification (Keller Graduate School of Management)

Concentration: Healthcare Service Admin. (2009)

Bachelor of Science - Major: Business Management from National Louis University (2005)

CERTIFICATIONS

PMI Certification Project Management Institute, 2009

TECHNICAL SKILLS

MS project, Visio, MS Office, SQL, Oracle, MS Access, DB 2, PeopleSoft Lotus Notes; GroupWise;

Imis, Vantive, Authoria, Publisher 2000, Event desk, Siebel, RMS System, Pledge maker, Microsoft

Office Suite, Microsoft Outlook, ACT, Corel Draw, Flash Macromedia, Adobe Photoshop, Peoplesoft,

Clarity PPM and Open Workbench, Crystal Reports

PROFESSIONAL EXPEIRENCE:

Netsmart Technologies, Inc., Chicago, IL 6/2012 – Current

Project Manager

• Client facing and 70% travel to client sites.

• Overseeing a team of 5 solution architects, 3 delivery consultants, and 1 billing expert.

• Project Manager for implementation and software application development for all EMR/EHR

Systems.

• Currently overseeing 12 EMR/EHR implementation projects- 3 have gone live.

• Part of the solutions review and requirement gathering to provide clients with suggestions in

terms of the best EHR/EMR systems to match their current process and in keeping in line for

meaningful use compliant.

• Experience with HL7 Standards and healthcare technology and EMR/EHR

• Serves at the primary client contact for all project activities.

• Facilitated requirement-gathering sessions with the Business Users, SME's, JDE team and

drafted business requirements, detailed functional and technical requirements document.

• Overseeing the billing review process for EMR/EHR systems.

• Manage the engagement scope.

• Plan engagement and procures resources.

• Manage engagement milestones and all relevant resources.

• Manage engagement expenses according to plan.

• Utilizing Project management SDLC lifecycles and Scrum/Agile methodologies.

• Participate in all client turnover events from sales to implementation to support.

• Complete engagements successfully, convert engagements on-time, under budget and exceeding

client expectations.

• Create and maintain the project plan and other project supporting collateral (e.g., Project Status

Reports) and uses the plan to manage the project.

Execuserv, Inc 8/2009- 6/2012

Served as a consultant to various companies providing freelance project management and database

management.

Client: Power and Light Church, Gary, IN/South Holland, IL

Sr. Project Manager

• Led and developed full scale of project plans and executions.

• Responsible for more than one cross-company project at a time.

• Defined the project scope of work, financial plan, its goals and deliverable.

• Managed all aspects of the project business plan and budget.

• Managed the operational, financial and technological aspects of projects based on time-lines and

work plans.

• Identified resources requirement, assigned responsibilities and coordinated directly and

indirectly project staff to ensure successful completion of the project.

• Tracked project deliveries using project management tools.

• Managed the design of the project documents to monitor project performance and data stored.

• Reported on project progress and communicated relevant information to superiors.

• Resolved, traced and escalated critical issues to minimize project risk factors.

• Prepared the QA procedure of the project.

• Directed, supervised, supported and coordinated the project staff. .

• Communicated intensively with clients, sub-contractors and vendors to establish

cordial/effective working relationship.

• Followed up on construction with contractors to ensure accuracy and completion of projects on

time.

• Maintained communications with all necessary team members and outside resources regarding

project status.

• Visited job sites selectively during construction phase.

• Insured collection of all contractor and subcontractor lien releases, subcontractor list, warranties,

contractor affidavits and change orders.

• General knowledge of construction principles.

• Experienced dealing with subcontracts, subcontractors and vendors.

• Tracked project status and provide in-depth status reports.

Blue Cross Blue Shield, Chicago, IL 5/2007-8/2009

Project Manager (reporting to Enterprise Program & Project Office (EPPO)

• Planned and managed projects of moderate size, complexity and risk; under direct supervision

of a program/project manager.

• Worked collaboratively with IT and Business representatives to develop comprehensive project

plan based on approved funding.

• Project plans included: Scope, Schedule, Cost, Quality, Organization and Communications,

Staffing, Risk and Issue Management.

• Monitored actual project hours and costs against the project estimates and budget also reported

significant variances and developed corrective action plans through Clarity Open Workbench

tool.

• Implemented business and communication plans that enabled the project team to effectively

work together to meet project objectives.

• Communicated with staff and management on status, issues, risks, project goals and objectives

thru weekly meetings.

• Wrote and distributed fact based project status and project progress reports to management that

effectively summarized complex items to be more easily understood.

• Exercised leadership and adaptability when facing unique challenges encountered on each

project.

Major Achievements at BCBS OK/IL ID Card Conversion:

• Introduced new ideas and processes which improved performance and productivity of ID cards.

For example, instead of mailing 278,000 ID cards separately, we used the glue card explaining

the OK/IL merger in greater detail saving BCBS over $52,000.

• Facilitated a database creation to catch duplicate or incorrect addresses from return mail of ID

cards reducing future mailing costs.

• Oversaw usability of ID Cards for Web testing of 278,000 members.

• Project was within scope, time and under budget.

• Maintained this responsibility while managing 5 additional work streams.

Federal Reserve Bank, Chicago, IL 8/2006-5/2007

Project Manager/ Project Analyst (Channel Department-Make Corporation-Consultant)

• Performed risk assessments, audit plan and program development for the Fedwire Initiative.

• Conducted internal audits, and prepared reports to ensure that products/deliverables met the

contract/work plan.

• Performed feasibility analysis and recommended alternative solutions.

• Worked directly with clients, project team and stakeholders to define business requirements and

project scope.

• Assisted with the development of business requirements during the project implementation.

• Worked with clients to develop specifications in obtaining required data.

• Performed data/financial analysis and matrix functions and usability testing with Fedwire

application tool.

IBM- ABN/AMRO, Chicago, IL 1/2005-

8/2006

Project Analyst/Systems Administrator (Supported Systems Officer-Consultant)

• Managed and maintained all production and non-production databases.

• Performed data quality tasks which included the validity of data for the appropriate and specific

use for ABN AMRO VPN users and employees utilizing Peoplesoft Software.

• Performed data and financial analysis of VPN process and blackberry replacements of

employees.

• Served as a liaison between the business community and the IT department.

• Assisted with remote computing account creation, reactivation and VPN basic troubleshooting.

• Purchased Blackberry's, reconciled invoices, and worked w/ Blackberry vendors.

• Provided technical and administrative support for Blackberry equipment which included training

of staff and the coordination of repair/service calls.

• Frequently interacted with high-level clients and specialized support group personnel that

warranted effective problem solving.

Canac Corp./Metra 10/2003-5/2004

Technical Writer (Supported Director of Education/Training-Consultant)

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