Customer Service Sales

Lynn A. Ryan

*** ********* **** ****: 724-***-****

Brownsville, PA 15417 abobm9@r.postjobfree.com

Cell: 412-***-****

Sales Management and Training Professional

A creative, customer-focused Sales Management Professional with more than

15 years experience in people-intensive environments. Background includes

general management, sales, marketing, procurement, operations and new

business development. A skilled communicator who can resolve complex

situations, delivering solutions that enhance customer relationships.

Committed to maximizing bottom line results and company initiatives. Proven

success designing, implementing, and managing sales and training programs

in numerous organizations. Competent team builder - expert presentation

skills, problem resolution and organizational change skills combined with a

proactive leadership style that instills confidence in customers, peers and

staff alike. Currently seeking employment in sales, training or an

associated managerial position as I thoroughly enjoyed my experiences

within the Homeland Security and Sprint. Areas of expertise include:

( Time Management ( Problem Resolution ( Instructional Training

( Prospecting ( Presentations and Proposals ( Customer Service

( Building Customer Relationships ( Client Liaison ( Communications

CAREER ACCOMPLISHMENTS

SPRINT (03/2004-04/2011)

Public Sector Account Executive:

> Corporate sales representative responsible for outside business to

business sales of wireless communication systems and applications to

government, healthcare and educational entities.

> Responsible for meeting or exceeding sales initiatives set for unit

obtainment, revenue maintenance and growth and churn control utilizing

strategic and transactional selling methods.

> Accountable for initial contact of 85% of customer base as well as needs

analysis, proposal writing, presentation of products and services and

customer service.

> Currently responsible for the largest Public Sector account, Allegheny

County, in the Pittsburgh region which bills over a million dollars a

year.

Awarded Director's Cup in Q2, Q4, in 2008 and Q1, Q3 and Q4 of 2009.

Awarded 100% Club every month in 2010

262% of Quota Overall for 2010

368% for January 2011

HOMELAND SECURITY CORPORATION/LOCKHEED MARTIN (7/02-3/04)

Assistant Training Coordinator:

> Coordinated all aspects of the instruction and training of new hire

Transportation Security Officers, to include student, instructor, and

site scheduling as well as arrangements for all associated logistical

equipment.

> Establishes inventory control and training site initiation in compliance

with TSA Regulations. Supervision over all assigned instructors in each

location.

> Managed the budgetary requirements (in excess of $300,000) which

provided training for homeland security and included advanced computing,

explosive detection and SSI documentation systems.

> Managed all TSA curriculum and software and ensured SSI material was

maintained at or above TSA standards and regulations.

> Developed and tasked (upon completion of training) to instruct new

instructor candidates attending the TSA Basic Trainer School.

Remediation Instructor:

> Provided one-on-one and group instruction on the operation and

maintenance of x-ray imaging equipment.

> Specially chosen to provide remedial instruction for students failing

their first time examination.

> Created custom training programs for officer candidates unable to locate

threat objects during the computer based training sessions and exams.

Recertification Instructor:

> Performed annual assessment of TSA Transportation Security Officers per

ATSA guidelines.

> Responsible for upload, cataloging and analysis of test results from

local information systems to the TSA performance tracking databases.

> For airports under review - acted as the Training Coordinators direct

contact for disposition of personnel level incidents.

DEPUY ORTHOPAEDICS (10/00-10/01)

Field Implementation Specialist:

> Responsible for the formal presentation, sales and support for the value

added programs offered for the joint replacement product line for Depuy,

a division of Johnson & Johnson.

> Accountable for the Northeast Region which included 11 states.

> Worked closely with Orthopaedic Surgeons, Hospital Administration,

Surgical and Nursing staff in the Operating Room, Office and Centers of

Excellence arenas.

> Personally increased product sales by utilizing web based activity,

community outreach, patient education programs and the creation of

Centers of Excellence within the hospital setting.

Ranked #2 out of 6 in Overall Quota Performance.

BELL ATLANTIC MOBILE (3/99-3/00)

Account Executive:

> Corporate sales representative for the largest national cellular company

responsible for outside business to business sales of wireless

communication systems.

> Accountable for initial contact of 85% of customer base as well as needs

analysis, proposal writing, presentation of products and services and

customer service.

In 1999 Quota Performance was as follows: 129% Digital Sales, 214%

Accessory Sales, 77% Enhanced Sales, 124% Digital Value Packs.

NEXTEL COMMUNICATIONS (5/98-2/99)

Account Executive:

> Corporate sales representative for the all digital cellular company

known for having the niche of Direct Connect; responsible for outside

business to business sales of wireless communication systems.

> Accountable for initial contact of 85% of customer base as well as needs

analysis, proposal writing, presentation of products and services and

customer service.

Quota Performance was 117% of Digital Sales. Nominated for the most

"Extreme" Sales Call in the Pittsburgh Region.

SEWICKLEY VALLEY HOSPITAL (1/95-4/98)

Intensive Case Manager:

> Responsible for overseeing the comprehensive treatment of 20+

chronically and persistently mentally challenged individuals. Performed

intake assessments, developed treatment plans, monitored the

administration of medications and performed behavior modifications as

necessary.

> Interfaced with physicians, therapists, hospital administration,

community service providers, and federal, state and county officials to

provide outstanding and thorough treatment to my caseload.

EDUCATION &

CERTIFICATIONS

< Brownsville Area High School -College Preparatory ( TRAINER

- TSA Basic Checkpoint Screener

( California University of Pennsylvania- B.A. in Psychology (

TSA Screener Certification

< Emergency Medical Technician 1987-1992, 2012 (

TSA Site Coordinator/ Training Conference

Contact this candidate