Monica Brown

*** ****** ***

Akron, Ohio *****

850-***-****

OBJECTIVE:

To obtain a position in the Akron, OH market that will afford me the opportunity for continued

growth and professional development.

QUALIFICATIONS:

Exceptional Attention to Detail, Superior Problem Solving Skills, Excellent Communication Skills,

Team building Skills, Enthusiastic and Goal Driven.

EMPLOYMENT HISTORY:

08/06 – 11/15/2012

Kitchen Manager (Seasonal Position)

Kappa Kappa Gamma Sorority – Tallahassee, FL

In this position I am a cook as well as the kitchen manager.I am responsible for preparing high

quality food items using batch cooking/ banquet style cooking methods. I inspect the food service

line, managed the dining room operations and supervise servers.I also handle maintenance

issues to include, scheduling vendors to service equipment and clean the facility. In addition to

managing the kitchen, I am a major contributor to food production. I executed daily prep list,

maintain inventory, prepare stocks and sauces, desserts and main courses. I am also

instrumental in preparing food for catered events.I am also responsible for maintaining accurate

food inventories and rotating stock items. I possess a great working knowledge of large quantity

food preparation principles, including but not limited to flavoring materials and seasonings,

modifying or extending recipes, skill in managing cooking processes so that food items are

served on time and that safe temperature and time controls are met.

02/04 – 01/06

Customer Care/ Billing Analyst

TelConsult – Tallahassee, FL

I was responsible for customer care and billing with the telecommunications management

consulting firm. I served as the single point of contact for all customer related items to include:

proper set up of the customer record (paper and electronic), creation of customer service

contracts and maintenance agreements, customer set up in the billing system, and

implementation of the web services, local, long distance, and data circuit orders for each

customer. I handled customer service inquiries, qualified customers to determine their needs

before assigning them to account executive, and took care of billing issues. I was also

responsible for managing vendor accounts to include, posting invoices for payment, resolving

billing disputes, and receiving equipment.

01/03– 02/04

Major Account Manager / Provisioner

First Communications Akron OH.

My position was responsible for the provisioning of large LD only accounts and all dedicated

services including dedicated access DS1/DS3/OC3, pt-to-pt services, frame relay, local T-1, local

PRI, DIA, Integrated local or LD T-1, advanced toll free number applications, advanced billing set

ups and all other services offered by the company. This position also serves as a Single Point of

Contact to an assigned base of major customers for the maintenance and repair of the services

provided to them by First Communications. Enter data as required into company and/or vendor

systems for account set up, service ordering and billing; Perform order verification for services

listed above; Work with all vendors and/or coworkers to ensure highest quality product delivery;

Maintain company and customer expectations for order intervals; Utilize advanced knowledge to

create a positive customer experience; Actively participate with other company departments to

obtain information or resolve issues that could affect service delivery; Serve as 1st level contact

and customer liaison for customer order, service or repair inquiries or escalations for assigned

customer base; Proactively contact customer base to increase customer satisfaction.

08/00 – 08/02

Implementation Engineer II

MCI World Com - Cleveland OH.

I facilitated the delivery of service projects for a small to mid sized businesses. I managed the

implementation of their voice, data, and video services. I directed provisioners, billing analyst, and

network engineers in their respective roles in order to deliver service and meet the customer’s

expectations. I served as the face of WCOM, the person the customer works with at the onset of

contract negotiations through turn up. I managed the migration of the customer’s existing service,

plan and manage resources for implementation, and oversee the successful transition of the data

network, and telecommunications services. I interfaced with clients to coordinate contracts and

ensure client satisfaction.

EDUCATION:

Food Handler Course certificate 2012

Safe Staff Food Handler Certification 2009

CPR and Basic First Aid Certification 2009

WorldCom University Atlanta, GA 2000

IP VPN Remote Access ATM Marketing Overview

Frame Relay Training Com Internet Dial

Wans 200 uses of ATM Networking Essentials

Virtual Basics Local Virtual Basics Data

Data Boot Camp Service Activation Training

Effective Telephone Skills Course First Level Management Pkg - 3 courses

Frame Relay Online Course Basic Telephony Course

Verizon Basic Course DLR Training Course

COMPUTER SKILLS:

MS OFFICE, WINDOWS 95 & 3.1, NT, 98, 2000, EXCEL, ACCESS, POWERPOINT, WORD,

LOTUS NOTES, NETSCAPE, MICROSOFT INTERNET EXPLORER, MICROSOFT OUTLOOK.

PROPRIETARY SYSTEMS:

BELL ATLANTIC GUI, BDS TELEIS, US WEST IMA, SWB TOOLBAR, FRONTIER

RDA,UCOMMAND, E911, KENAN ARBOR, EASTLAND, OASIS, METASOLVE, GTE WISE,

COVADGUI - DSL, ILLIMINET, LIDB, AND BELL SOUTH EDI, BS LENS, CLARIFY.

REFERENCES:

Available Upon Request

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