Manager Quality
Resume:
Tammy C. Worley
Hartwell, Georgia 30643
**********@*****.***
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EXECUTIVE SUMMARY
Quality Systems Management Quality / Process Planning & Management of Engineering
TS 16949 / ISO 9001 / TQM Improvement (FMEA, Mistake prints
Certified ISO Lead Auditor Proofing, Control Plans) GD&T (Geometric Dimensioning
Problem Solving/Continuous Ford APQP (Advanced Product and Tolerancing)
Improvement Quality Planning) Coordinate Measuring Machines
(8D, Cause & Effect/Fishbone, Plastics extrusion, injection (CMM)
DMAIC) molding and thermoforming CNC Machining (gears, rotors,
Lean Six Sigma Green Belt housings)
Capital Budgeting &
Forecasting
Highly experienced quality professional with over 23 years of experience in
manufacturing environments which include the automotive, fiber, plastics,
and construction products industries.
Over twelve years experience in quality systems management with
accomplishments in quality system improvements, product design and process
improvements including product development management, cross-functional
program management and employee development and training. Able to manage
and complete multiple projects and tasks in a fast-paced lean environment
while maintaining emphasis on the highest standard of product quality and
customer service.
A certified ISO 9001:2000 Lead Auditor with extensive experience in
creating and managing ISO/TS quality management systems and 3rd party
audits.
ACCOMPLISHMENTS
. Setup and implementation of all new lab equipment for brand new quality
control lab. Implemented all new lab procedures and established
document control system for brand new, state of the art manufacturing
facility, First Quality in Anderson, SC.
. Implemented Fusion Vision Detection System (Greenbelt project) at
FiberVisions resulting in a waste savings of $250K/yr. Fusion (hard
plastic created during fiber extrusion process) was the most frequently
reported quality complaint issued to the Athens plant in 2009.
. Implemented at FiberVisions a new Statistical Process Control software
called Infinity QS which displays real time process and quality data on
a "dashboard" on the production line enabling operators to make
adjustments per SPC rules of run to ensure process and product control.
. Reduced Eaton's PPM from 56 returns from Daimler Mercedes in 2006 to 6
returns in 2007.
. Championed formulation optimization projects that saved Carlisle
Coatings and Waterproofing over $390,000.
. Implemented and managed the cost savings programs implemented by three
Carlisle facilities in Georgia and Texas.
. Created and implemented the plant ISO Quality System and related
documentation for Carlisle.
. Proficient in Word, Excel, Access, Minitab, Infinity QS and ChartRunner
SPC Software.
PROFESSIONAL EXPERIENCE
Quality Manager
2011 to Present
First Quality, Anderson, SC
First Quality is a manufacturer of plastic films, both printed and
unprinted for the personal care, packaging, protection and specialty market
segments.
. Manager of Quality Management for brand new, state of the art plastic
film manufacturing facility.
. Responsible for the management of all aspects of the quality system
for the Anderson facility ensuring that all finished product meets
physical property requirements and print quality.
. Responsible for the purchase and installation of all quality test
equipment for new lab.
. Created automated test data collection system and Certificate of
Analysis generartion system.
. Created automated document control system for all QMS documentation.
Performed training of this system plant wide.
. Champion of all investigation of internal and external issues,
customercomplaints, and raw material nonconformancies, tracking them
to completion using 8D root cause analysis and reporting back to the
customer with root cause and corrective actions.
. Lead monthly plant wide quality review meetings to review all plant
quality related issues and the status of corrective action plans as
well as continuous improvement projects.
. Ensure communication and training of all corrective actions, changes
to work instructions and new procedures.
. Manager of Quality Lab including maintenance of test equipment
calibrations and schedule. Supervisor of 2 Quality Lab technicians.
Senior Quality Engineer
2008 to 2011
FiberVisions, Inc., Athens, GA
FiberVisions is a manufacturer of polyolefin and bi-component fibers
extruded from synthetic polymers such as polyethylene and polypropylene for
non-woven applications such as hygiene, textiles, automotive and
construction products.
. Responsible for the management of all aspects of the quality system
for the Athens facility ensuring that all finished product meets
customer requirements and expectations.
. Champion of all investigation of internal and external
issues/complaints, tracking them to completion using 8D root cause
analysis and reporting back to the customer with root cause and
corrective actions.
. Responsible for tracking and the monthly quality performance
measurables of the Athens facility per quality objective metrics and
reporting them to the Global Quality Manager. Primary customer contact
for customers such as Kimberly Clark and Procter & Gamble.
. Lead monthly quality review meetings to review all plant quality
related issues with plant management and review status of corrective
action plans as well as continuous improvement projects.
. Ensure communication and training of all corrective actions, changes
to work instructions and new procedures.
. Manager of Quality Lab including maintenance of test equipment
calibrations and schedule. Supervisor of 5 Quality Lab technicians.
. Lean Six Sigma Greenbelt for Athens facility. ISO Management
Representative for the Athens facility. Assist Global Quality Manager
with the documentation, implementation and management of the ISO
Quality Management System and 3rd party and customer audits.
. Created and implemented Real Time SPC charts displayed on large
screens for all manufacturing lines on the plant floor. Trained all
plant personnel in utilization of the new charts.
Senior Customer Quality Engineer
2004 to 2008
Eaton Supercharger Div., Athens, GA (Part of company-wide layoff resulting
from Automotive Industry downturn)
Eaton designs and manufactures precision superchargers for highly specific
automotive applications
. Primary customer contact for Daimler-Mercedes based in Germany and
Chery Automotive Company based in China for product development and
quality-related issues.
. Track customer satisfaction metrics such as PPM, delivery and any
other customer defined metrics. Prepare and submit all customer
satisfaction related reports, corrective action reports and continuous
improvement action item status reports monthly to the customer
. Manage the customer complaint and product return process for all
Mercedes and Chery products. Implement and manage any necessary
containment and sort activities in the plant and/or at the customer
location. Lead 8D root cause analysis and corrective action
implementation on customer and plant defects.
. Responsible for planning, creating and implementation of product
Dimensional Control Plans (DCP). Team leader in the identification of
RPN (Risk Priority Number) for new products and product improvement
activities.
. Ensure that measurable internal plant quality metrics are determined
and applied to Supercharger products and manufacturing operations.
. Develop, implement and maintain statistical gauge evaluation systems
and generate report data from a plant-wide statistical process control
program.
. Ensure that internal and supplier components met dimensional
requirements per specification through the application of GD&T
(geometric dimensioning and tolerancing).
. Member of APQP product launch teams. Responsible for ensuring that
all PPAP, Control Plans and FMEA related activities and documentation
were completed for sample layout for new or revised products.
. Traveled to Stuttgart, Germany at least once per quarter to attend and
present Athens performance data in monthly Mercedes "Jour Fix"
meetings for monthly quality reviews. Created action item lists
resulting from these visits.
. Accompanied the Mercedes Quality Engineer on supplier quality and
process audit visits for both domestic and international suppliers.
. Member of TPC (Total Process Control) teams for multiple product lines
for process improvement and scrap reduction.
Quality Assurance Manager
1999 to 2004
Carlisle Coatings & Waterproofing, Elberton, GA
Manufacturer of Waterproofing and Moisture Protection Products for the
Construction Industry
. Manager all aspects of the company Quality System and ISO 9001:2000
QMS system. Responsible for setting product quality standards,
inspection procedures and test requirements for all manufactured
products as well as raw materials and purchased finished goods.
. Primary contact with customers to ensure timely problem resolution and
maintain positive customer communication and relationships.
. Responsible for defining and tracking quality assurance measurables
such as scrap, complaints, defects, delivery and efficiencies for all
production lines.
. Lead all root cause analysis investigations of all customer
complaints, supplier issues and field quality issues partnering with
marketing, department management and manufacturing floor to conduct
root cause analysis and corrective actions.
. Leader of plant process improvement and cost reduction teams. Manage
all trials and report on results.
. Created and implemented plant Quality System and related
documentation. Coordinated all QMS system training for all plant
staff. Created and managed the internal audit program for monitoring
performance of the Quality System.
. Management of UL files ensured product compliance to UL and other
regulatory requirements.
. Manager of Quality Control Lab supervising five lab technicians.
. Maintenance of calibration schedules and SPC software program as well
as the performance of testing equipment for inspection of product
quality.
. Manage and coordinate all internal and external 3rd party product
design and compliance testing.
Methods Analyst
1996 to 1999
The Torrington Company, Elberton, GA (Plant closed when major contract was
lost)
Steering Assembly Plant for Ford and Chrysler
. Responsible for the management and analysis of production performance
information, analyzing and reporting work performance against
standards. Analyze work-study data and equipment specifications to
establish time and production standards. Update, maintain and create
master routings, part masters, and bills of materials relevant to
correct manufacturing practices. Prepare and coordinate the plant-s
budget, capital requests and internal reports, as well as additional
reports required by Engineering and other members of management.
Coordinate and track all plant cost reduction projects, plant work
orders and appropriations. Act as central control for all plant forms,
record retention activities, and divisional-issued drawings and
specifications.
. Started out as Administrative Assistant to Plant Manager of
Torrington, 1995-1996
ADDITIONAL EMPLOYMENT EXPERIENCE
Assistant to Human Resources Manager The Hartwell
Company 1994 to 1995
Assistant Product Development Manager The Hartwell
Company 1991 to 1994
Export Shipping Coordinator The Hartwell Company
1989 to 1991
Assistant to Production Control Manager The Hartwell
Company 1988 to 1989
EDUCATION
Bachelor of Science Georgia College & State University
Business Mgt & Information Systems 1988
Certificate Buck Mickel Center (Greenville Tech) ISO Lead Auditor
2006
Certificate FiberVisions LSS Training Program LSS Greenbelt
2011
ReferenceS Available Upon Request
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