Customer Service Administrative Assistant

RACHEL KUSS

S** W***** Lakewood Drive Muskego, WI 53150

Phone: 414-***-**** E-mail: abobfl@r.postjobfree.com

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PROFESSIONAL EXPERIENCE

Behn and Associates Brookfield, WI 2012 - Present

HR Administrative Assistant

. Provide administrative and project support to the Director of Human

Resources on as needed basis

. Duties include: preparation of interview notes, presentations, and

materials; scheduling phone screens and interviews; calendar and e-

mail management

Rockwell Automation Milwaukee, WI 2007 - 2012

North American Talent Acquisition Recruiting Coordinator

. Responsible for hiring process of all external and internal roles,

including offer letter generation,

pre-employment verifications, and ensuring accurate data for

successful hires

. Content owner of global monthly reporting and metrics. Generate

global talent reporting for compliance, hiring, time to fill, and

Incentive Compensation Program

. Preparation and analytics of final reporting package for distribution

to executive leadership team

. Coordination, training, and processing of Global Mobility invoices

with A/P

. Developed and delivered interview scheduling training for Canadian

team

. Facilitate communication with hiring managers, human resource

generalists, and recruiters on candidate status in hiring process

. Team member for the successful transition of Canadian talent

acquisition to NA model

. Facilitate bi-weekly new employee orientation

. Manage vendor relationship for pre-employment verifications for NA

. Coordinate and facilitate bi-weekly staff meetings, lunches, and team

outings

. Train new hires and contractors on global and regional talent

acquisition processes on both recruiter and coordinator levels

. Conduct phone screen interviews for various open positions in NA,

providing feedback to hiring managers and HR managers

. Proficient in SAP, PowerPoint, Excel, MS Word, BrassRing

Select Accomplishments:

. Gold medal winner of the 1st Annual TA Process Improvement challenge

for best presentation and process improvement recommendation of

paperless offer letter process

. Streamlined Canadian new hire process to reduce onboarding time by 5

days

. Global BrassRing Administrator (WorkBench Certified)

. Receive and resolve ITSM tickets for BrassRing / SAP issues and

failures

. Recommendations made on candidate phone screens resulting in hires for

the company in areas of finance and operations and engineering

services

Advanced Waste Services Milwaukee, WI 2007

Accounting Representative

. Provide customer service and organizational and process flow support

for accounting department

. Coordinate and track all accounts receivable and accounts payable

documentation.

. Assist in the implementation of system updates and changes as

necessary for department success

Remedy Staffing Milwaukee, WI 2006

Staffing Assistant

. Responsible for all aspects of recruiting and retaining quality

employees to fulfill staffing needs of clients, including recruiting,

interviewing, and processing of applicants

. Respond to and meet the needs of client requests in a timely and

professional manner

. Prepare and post job openings through a variety of sources

. Provide all administrative support and daily communications for the

Milwaukee office

Interfaith Waukesha, WI 2005

Program Coordinator

. Manage telephone communication, record and process client and

volunteer information, provide referral information as needed

. Ability to maintain a calm and professional demeanor at all times;

organization, attention to detail, ability to multi-task

Washington Mutual Milwaukee, WI 2002 - 2005

Loan Servicing Specialist

. Responsible for responding to customer questions, concerns, and issues

from borrowers on all aspects of Loan Servicing

. Responses must be done in a professional, accurate and concise manner

by reviewing and researching inquiry, reviewing alternatives for

resolution, and choosing the most appropriate solution to the problem

. Consistently maintain acceptable productivity, quality, and timeliness

standards

Project Coordinator

. Support Acquisition/Integration Team Lead in tracking, monitoring, and

facilitating execution of loan servicing integration milestones and

tasks

. Setup and attend integration team conference calls, and maintain the

following output from those calls: meeting summaries, action items,

project schedule, issues log, and agendas

. Facilitate, as assigned, integration-related conference calls

EDUCATION

Ottawa University

. Bachelor's Degree in Human Services

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