Customer Service Manager
Resume:
Matthew J. Walters II
Fenton, MI 48430
Email: **.*******@***.***
Personal Profile
Meticulous individual, excellent at handling multiple tasks and working under pressure. Experienced
supervisor with excellent client and project management skills. Efficient and reliable team member, that is
willing to learn and work according to company policies.
Education
U.S. Navy 2009
Great Lakes, IL
Culinary “A” School
Graduated top 5% of class
Work Experience
U.S. Navy Sept 2008- March 2011
Culinary Specialist Third Class
Achieved Third Class Officer within 18 months. Provided onsite training and communicated with customers
regarding orders, comments and complaints. Obtained documents, clearances, certificate and approvals from
Supply Officer. Compiled and maintained all food records, expenditures, food preparation and followed safety
procedures. Served as mentor. Routed phone calls and stood watch as Quarterdeck.
Buffalo Wild Wings, MI April 2011- April 2012
Line Cook
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Checked quality and quantity of received products. Cleaned and sterilized all equipment and areas in
the kitchen in preparation for cooking. Prepared and organized food and kitchen areas for proper
cooking procedures. Trained staff on proper used of equipment, food handling, portion sizing, facility
procedures and safety regulations. Rotating stock and keeping track of all items in the kitchen.
Turner Enterprises INC, MI April 2012-June 2012
Account Manager
Providing marketing and sales face to face. New customer acquisition and consumer reports. Territory
Management, account updated, contract review, and training new employees.
Olive Garden, MI June 2012- November 2012
Line Cook / Server
Red Robin, MI July 2012- October 2012
Cook / Server
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Checked quality and quantity of received products. Cleaned and sterilized all equipment and areas in
the kitchen in preparation for cooking. Prepared and organized food and kitchen areas for proper
cooking procedures. Trained staff on proper used of equipment, food handling, portion sizing, facility
procedures and safety regulations. Rotating stock and keeping track of all items in the kitchen.
Providing customer service and delivering food/drinks to customers. Keeping establishment
presentable.
Applebee’s, MI October 2012-Present
Server
Greeting customers and providing excellent customer service. Answering questions about the
establishment and the menu. Taking orders and brining food and drinks to the customer’s table.
Following establishment procedures and policies. Working with a team to ensure customer satisfaction.
Qualifications
• Reports generation and analysis
• Team leadership
• Organized
• Computer Proficient
• Quick learner
• Conflict resolution
• Strong verbal communication
• Risk management process and analysis
• Customer Needs Assessment
Contact this candidate