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Manager Customer Service

Location:
Evans, GA, 30809
Posted:
February 10, 2013

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Resume:

ANDRÉ CARMENT

*** ************ ****

Evans, GA **809

Cell: 706-***-****

Email: abobbn@r.postjobfree.com;abobbn@r.postjobfree.com

LinkedIn: www.linkedin.com/in/ANDRECARMENT

CAREER OBJECTIVE

I am seeking a career position that will enable me to utilize my diverse teaching skills and tutoring experience to serve in a significant role in supporting the goals and objectives of Berlitz.

SUMMARY OF QUALIFICATIONS

Results-oriented teaching Professional with reputation for creating, implementing and developing processes to plan class program. Adapt at communication with Course Manager. Trilingual: English, French and Creole.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

June 2011-

Present

March 2010-

July 2011

Mar 2010

Present

Feb. 2010- June 2010

Dec. 2009

Oct. 2009- Dec. 2009

Aug. 2009-

Oct. 2009

May 2000 –

March 2008

SEP 1999-

APR 2008

DELTA AIR LINES, INC. 100 DELTA DRIVE, AUGUSTA, GA 30909 877-***-****

POSITION: FRENCH BAGGAGE FLOOR MANAGER

GATE SERVE 1500 AVIATION BOULEVARD ATLANTA, GA 30354 404-***-****

POSITION : CUSTOMER SERVICE AGENT

FRENCH LANGUAGE TUTOR

1714 N DAMEN AVE SUITE 3N CHICAGO, IL 60647

SKY CLEAN -442 ATLANTA SOUTH PKWY SUITE 160 COLLEGE PARK, GA 30349 404-***-****

POSITION : OPERATION AGENT

ICON-MARKETING ICON INDUSTRY INC GA

POSITION: SALES REPRESENTATIVE

SPHERION JCPENNEY-WAREHOUSE AGENT

POSITION: WAREHOUSE AGENT

RESERVE NETWORK –WAREHOUSE AGENT, LABORER

POSITION: WAREHOUSE AGENT

VOILA / COMCEL (TRILOGY INTERNATIONAL MARKETING LLC), MIAMI, FL

DUTIES: Defined strategies and developed, executed and managed over 100 authorized local agents in Haiti. Provided sales training and direction to Dealers and Contractors in order to guide creation of sales and revenue growth. Analyzed Cell Phone Company’s marketing strategies and reviewed current business processes.

COLLEGE DE L’AVENIR AND ADVENTIST COLLEGE

FRENCH LANGUAGE AND HISTORY TEACHER

CAP-HAITIEN, HAITI

Aug. 1999 –

April 2000

REDACTOR OF NEWS, RADIO CAP-HAITIEN, HAITI

DUTIES: Analyzing and writing news copy. Performing news interviews.

Sept.1998 –

June 1999

RADIO MAXIMA, CAP-HAITIAN, HAITI

DUTIES: Director of Accounting Department

Oct. 1996 –

Aug. 1999

ADVENTIST UNIVERSITY OF HAITI, CAP-HAITIAN.

DUTIES: Director of Accounting Department

April 1996 – Dec 1997

GIPSA, CAP-HAITIAN, HAITI

DUTIES: Operations Manager, Defined strategies for and developed, executed and managed all aspect of equipments sales and promotions of new items for all 5 retail stores in Haiti. Merchandising displays, new product design, development and strategy for market penetration. Responsible for performance of 20 employees, not limited to scheduling, training, recruiting, hiring, and terminating for the other stores.

Nov.1995 –

Dec. 1996

DEPARTMENT OF PUBLIC LABOR, TRANSPORTATION AND COMMUNICATION, CAP-HAITIAN, HAITI

DUTIES: Assistant Accountant

Oct. 1993 –

Sept. 1996

NATIONAL CUSTOMS AUTHORITIES, CAP-HAITIAN,HAITI.

DUTIES: Assistant Accountant

Sept. 1992 –

July 1995

SAINT CATHERINE COLLEGE, CAP-HAITIAN, HAITI

DUTIES: Teacher of French

RÉSUMÉ OF ANDRÉ CARMENT

(Page 2)

EDUCATION / PROFESSIONAL DEVELOPMENT

Nov. 2004 – Aug.2008

STATE UNIVERSITY OF HAITI

Bachelor of Arts

June 1999

UNITED STATES INFORMATION SERVICE (USIS)

Certificate of Communication and Journalism

Oct. 1995 – Sept. 1997

Oct. 1991 – Sept.1993

Oct. 1991 – Sept.1993

Oct.1983 – June 1992

ADVENTIST UNIVERSITY OF HAITI

Associates of Arts, Business Administration

Diploma, Information Technology

Diploma, Accounting

High School Diploma

Aug. 1985 – Sept. 1987

ESVOTEC VOCATIONAL CENTER OF CAP-HAITIAN, HAITI. Diploma, General Electricity

Sept.2005 – Dec.2008

MINISTERE DE L’EDUCATION, FRANCE

High level diploma (C2) in French Language

REFERENCES PROVIDED UPON REQUEST



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