Customer Service Manager
Resume:
Mohammad H. Wardak
***** **** **** ******, ********, VA 20176
abobai@r.postjobfree.com
Objective A challenging position in teaching, translating, and performing Oral Proficiency Interviews (OPI) and Writing Proficiency Tests (WPT) in Pashto, Dari and Farsi languages.
Profile • Nearly 37 years of experience teaching English as a second language.
• Ability to use language proficiency skill descriptor as a working tool and the ability to lead, train and supervise linguistically and culturally diverse personnel.
• Excellent interpersonal and communication skills along with infinite ability to succeed in curriculum planning and project Management.
• Proven ability in practical knowledge of standardized testing for foreign language proficiency.
• Interpreting or translating documentary or educational materials where experience, interpersonal skills, along with strong analytical skills demonstrated by academic success and professional achievement are required.
• Goal-oriented individual with strong leadership abilities.
Education M.A., Adult Education/Curriculum and Instruction, George Mason University, Virginia
Diploma, Applied Linguistic, Brisbane College of Advanced Education, Brisbane, Australia
B.S., Graphic Arts, Western Michigan University, Kalamazoo, Michigan
Diploma, Electrical Engineering, Dunwoody Industrial Institute, Minnesota
Professional Experience
June 21st to Present Department of Defense Maryland as Pashto, and Dari specialist, teacher and mentor.
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October 2009 to June 21st 2010 Dari Language Instructor at FSI of State Department
February 2009 20 June 2009 unemployed through lay off.
September 21st 2009 to June 21st 2010 Dari Instructor @ FSI Arlington VA.
June 1st to July 1st 2009 Dari Instructor in Camp Lejune, North Carolina through Milanguage.
- Taught Dari Language to US Marines.
July 1st to September 2009 unemployed.
March 2008 to Feb.2009 SME in English language and Test Control Officer L3 Communications/GLS corporation
- Generated tests in English and tested local candidates in reading Arabic/English through ALTA system And OPIed them via telephone
OPI/WPT Interviewer for Pashto, Dari, Farsi and English Language, L3 Communications
• Interviewed linguist candidates to measure their oral competency in the target languages.
• Wrote and published a self study Pashto guide to help those who are able to speak but lack the ability to read and write in Pashto language.
• Over the course of six months, remedied the listening and reading comprehension of DLI graduates in Farsi language from level (1+) on ILR scale to (3+).
• Developed a standardized procedure for OPI/WPT testing for Pashto, Dari, Farsi and English language .
• Developed Dari, Farsi, Pashto, and English tests to determine the Reading and writing proficiency along with ethnography of speaking and conversation analysis .
• Performed intensive research, Interpreted and translated written and spoken communications as well as sensitive documents.
• Translated documents from English to Pashto, Dari and Farsi in order to assist Linguists in courts and tribunals.
• Assisted in translation of informative documents such as the Code of Ethics, Company policies, Employee Benefits as well as Employee job descriptions and responsibilities.
• Transcribed and analyzed verbal communications and performed document exploitation to translate and gist foreign documents.
June 21st 2010to present
October 2009 to June21stt
February 2009 2o present
March 2008 to February 2009
2004-March 2008
ESL Instructor Adult-Education, Fairfax County, VA
• Taught English to adult migrants as a second language.
• As a classroom teacher, build rapport with students and families from wide range cultural backgrounds.
• Created trusting atmosphere through sensitivity to students’ strength, weaknesses, and personal learning styles.
• Engaged students through humor and activities designed for maximum interaction in large and small groups.
• Developed curriculum that was appropriate to students’ learning abilities and reflected their needs and interests.
• Achieved maximum results by breaking down seemingly large learning tasks into meaningful and manageable segments. 1995-2004
Client Services Manager, Washington Dulles Transportation, Dulles Airport, VA
• Developed consistent structure and process for the company in order to ensure achievement of Client Satisfaction.
• Ensured consistency and best practices of Client Service process throughout the company through direct management of over 200 associates.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Assisted in the training of new customer service representatives and associates.
• Served as company representative on the Airport Operations Committee where airlines and airport management discuss mutual customer service concerns. 1993-1995
ESL Instructor Adult-Education, Fairfax County, VA
• Taught English to adult migrants as a second language.
• As a classroom teacher, build rapport with students and families from wide range cultural backgrounds.
• Created trusting atmosphere through sensitivity to students’ strength, weaknesses, and personal learning styles.
• Engaged students through humor and activities designed for maximum interaction in large and small groups.
• Developed curriculum that was appropriate to students’ learning abilities and reflected their needs and interests.
• Achieved maximum results by breaking down seemingly large learning tasks into meaningful and manageable segments. 1989-1993
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