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Customer Service Human Resources

Location:
Ottawa, ON, K2S 2B1, Canada
Salary:
47-49,000
Posted:
February 12, 2013

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Resume:

KEVIN A. MCARTHUR

** ********* ****, ***********, **, K2S 2B1

Cell: (416)

***-****

E-mail: abob71@r.postjobfree.com

CORE KNOWLEDGE AREAS

Oral & Written Communications Database Management

Report Generation & Analysis Employee Relations

Due Diligence Procedures Administration

Customer/Client Focused Services Interviewing/Screening

Confidentiality & Regulatory Performance Management

Compliance

QUALIFICATIONS & EXPERIENCE

HUMAN RESOURCES Sept. 2011-

Jan. 2013

GE Hitachi Nuclear Energy Canada Inc., Peterborough, ON

Offered client focused services to nearly 400 employees in a professional,

manufacturing, and multi-union environment. As a member of the Human

Resources team, the following transitional and advisory support services

were provided for all functional levels of the business.

. Coordination and administration of company benefit, variable pay,

pension, stock savings, EAP, & fitness subsidy plans

. Supported GE Canada recruitment team in meeting targets; screening,

scheduling, interviewing

. Managed employee on-boarding & off-boarding process, orientation, and

file set-up/maintenance

. Provided direct support to the environmental health & safety (EHS)

team

. First contact for all non-union employee relations issues and ad hoc

inquiries

. Assisted labour relations and recruitment specialists with day-to-day

needs

. Created Job descriptions/postings and conducted exit

interviews/terminations

. Active involvement in company-wide 'time & attendance' & 'security

badge' projects

PROJECT COORDINATOR May-

Aug. 2011

Seneca College of Applied Arts & Technology, Markham, ON

Supported the 'Centre of Faculty and Staff Development' with new employee

orientation and on-boarding for faculty and staff members of all three

Seneca College campuses.

. Tracked employee training and development progress through college

database

. Assisted with the preparation and testing of the new employee 'Tuition

Assistance' application

. Planned, coordinated, & scheduled wellness seminars and workshops

. Contributed to departmental newsletter with a focus on wellness

programs and continuing education

CONSULTANT

Nov. 2008 - Jun. 2010

Investors Group Financial Services, Ottawa, ON

Provided comprehensive financial planning services for clients and

prospective clients while working with a team of specialists in benefits,

insurance, mortgage, & securities products.

. Built a book of clients through aggressive and continuous prospecting

campaigns, including tradeshows, networking events, and referral programs

. Knowledgeable in group benefits, insurance, savings, & retirement plans

backed by a commitment to attending training workshops, seminars, and

continuing education courses

. Provided risk assessments, projections, and planning recommendations to a

diverse group of clients

. Provided clients with personal solutions for their banking, health,

dental, and insurance needs

. Managed, transferred, and rebalanced mutual fund investment portfolios

based on client needs

CONT: QUALIFICATIONS & EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

Sept. 2007- Oct. 2008

Canadian Tire Corporation Ltd., Ottawa, ON

Lead a full scale re-merchandising project for this Ottawa retailer by

training and mentoring small teams in corporate sales programs, layouts,

and retail strategies.

. Assisted with all seasonal retail operations by drawing on people

management and customer service strengths in order to meet seasonal sales

targets

. Analyzed sales and inventory trends to determine the appropriate market

segments/demographics to modify product presentation and display

throughout the store

. Utilized corporate planograms, modules, and layouts to execute the setup

of new departmental merchandising display standards

LEGAL CLERK May.

2005 - Sept. 2007

Aub Law Office, Elliot Lake, ON

Accountable on a seasonal basis for the daily administration of business

functions for the senior crown agent of the Algoma District of Ontario.

. Prepared legal documents, contracts, affidavits, wills and other

correspondence utilizing understanding of last wills and testaments,

codicils, and powers of attorney for property and personal care

. Handled all administrative tasks including communication with clients and

directing electronic and postal mail: court documents, police briefs,

crown disclosures

. Constructed an electronic database for the Federal Department of Justice

spanning 1000+ files, in accordance with compliance and regulatory

requirements

. Managed an extensive real estate and estate planning database

ADMINISTRATION

Oct. 2004 - Apr. 2007

Faculty of Nursing, Windsor, ON

Delivered administrative support on a seasonal basis for the University of

Windsor's nursing faculty, staff, and students

. Processed a series of confidential data including academic transcripts,

personal records, clinical progress and development, and emergency

contacts for faculty students

. Selected to plan events and logistics for the 1st annual nursing

conference; planning event keynote speakers, coordinating logistics:

parking, travel, and accommodation

. Coordinated with the local college to ensure proper curriculum

requirements were met for all nursing levels

. Proctored tests and final course examinations for all students with

adherence to university and faculty policies

COMPUTER PROFICIENCIES: Microsoft Office Suite (Word, PowerPoint, Outlook,

Excel, Visio)

WordPerfect, MAC software, Axiom Security System, Super-HR, Dropbox.

EDUCATION & TRAINING

POST GRADUATE CERTIFICATE: Human Resources Management

Seneca College of Applied Arts & Technology, Toronto, ON, 2011

BACHELOR OF ARTS DEGREE(S): Honours Criminology & Sociology

University of Windsor, Windsor, ON, 2007

? Canadian Investment Funds Course (CIFC), 2008 ? Life License

Qualification Program (LLQP), 2009

? GE Canada: 'Campus Interviewer Training Course', 2012



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