Customer Service Management
Resume:
Martine Cyr
Fredericton N.B. E3A 7A7
Tel.: 506-***-****
abob70@r.postjobfree.com
SUMMARY of QUALIFICATIONS:
A bilingual Community College graduate with 7 years experience in
increasingly responsible positions
Major strengths are: Customer Service, Management skills, Bilingualism.
-Project management;
- Client Service;
- Public relations;
- Telephone etiquette;
- Event planning:
- Organizational skills;
- Reliable;
- Communicate effectively orally and in writing with diverse
individuals in both official languages;
- Ability to handle sensitive issues and situations with tact and
diplomacy;
- Delegate and supervise work;
- Team work; and
- Working knowledge of Microsoft Word, Outlook and Excel software.
EMPLOYMENT EXPERIENCE:
FULL TIME:
January 2013 Accreon/Velante
Administration
October 2011 to June 2012 Agente culturelle
-event and activity planner for two schools
For District 03
September 2009 to August 2011 Manager of an Adult learning center
-run the center
-teach computers
-private formation
June 2009 to September 2009: Web Pour Tous
- working with people who had disabilities
-taught computers (special programs)
May 2008 to December 2008: Best Western
Front Desk Clerk
- Customer Service
- Answering telephone
- Various computer skills
April 2005 to August 2006 M&M Realty
- Responsible of all assets of real estate
- Property and office management
EDUCATION
2003 to 2005 New-Brunswick Community College
Office Technology
Office Management, computer skills such as Word,
Excel, PowerPoint, Outlook, QuickBooks
2000 Cit des Jeunes A.-M. Sormany
High school diploma
COMMITTEES / VOLUNTEERING:
Volunteering for the Canadian Cancer Society since 2006 as the publicity
coordinator for the Relay for life.
Organized fundraisers for the Community College, was vice-president of
student body (2003-2005)
Secretary for Alpha la Vallee Inc since 2011
REFERENCES
Nicole Girard Berube Agente de liaison, Alpha la vallee Inc.
Diane Cyr Tresurer Alpha la vallee Inc.
Josee Bernier Plourde Principal for Notre-Dame school
506-***-**** District 3 Edmundston
Lise Michaud Secretary for Notre-Dame school
506-***-**** District 3 Edmundston
Contact this candidate