Sales Customer Service

DERRICK G. SMITH

**** ********* ****, *********, ** 20186

Telephone 540-***-**** ? Cell 540-***-**** ? E-Mail:

***********@*****.***

SENIOR GENERAL MANAGER ( PRODUCT DEVELOPMENT AND INFORMATION TECHNOLOGY (

BUSINESS PROCESS MANAGEMENT( BUSINESS DEVELOPMENT EXECUTIVE ( SALES AND

MARKETING

Delivered Critical Leadership and Tactical Planning, Engineered Product

Development and Market Launch, Spearheaded Sales and Marketing Initiatives

and Positioned Company for Long Term Growth.

...Seasoned business turnaround specialist offering a proven record of

achievements igniting revenue and market growth by innovating business

products and services and leveraging technology to meet market

demand...Contributes expertise in all facets of IT, product development,

management and market launch, directing complete project lifecycle, from

conceptual design through documentation, implementation, testing, and

market introduction. A keen business analyst, savvy market tactician, and

team-spirited business leader highly adept at eliciting peak staff

performance for consistent delivery of products on time and within budget.

> Orchestrated extensive company reorganizations successfully minimizing

impact to customers and maintaining aggressive sales, marketing and

product development and client support efforts

> Planned and navigated multiple software development efforts including

core accounting systems, internet banking applications, performance

metrics and dash boarding systems

> Developed and deployed secure data center hosting multiple applications

for financial institutions and other clients throughout the U.S.

> Developed, launched, and maintained 24x7 Call center for application and

systems technical support for business clients located throughout the

U.S., Caribbean, and the U.K.

> Early adopter of VoIP technologies. Developed service line providing

VoIP acquisition and support consulting

> Maneuvered companies through dynamic growth and expansion, creating

marketing and sales programs that surpassed goals, eclipsed competitors

and yielded significant revenue gains.

> Earned broad recognition throughout career as an ambitious, results

driven top producer in both sales and operations disciplines.

> Microsoft Certified Professional (MCITP/MCSA)

Business/I.T. Alignment ? E-Business ? Operations & Staff Management ? Call

Center Development and Management

Contact Management Software and Systems ? Microsoft Partners Program ? VoIP

Technology Software Development Schema ? Analysis & Strategic Planning ?

Customer Relationship Development ? Project Management ? Sales Forecasting

Sales & Marketing ? Network Administration ? Advertising, Promotions &

Trade Shows ? Team Development & Training Product & Program Marketing ?

Conceptual & Solution Selling

PROFESSIONAL EXPERIENCE

Genesis Solutions Group, LLC, Warrenton, Virginia (April 2011 - Present)

Senior Vice President and C.R.O.

Joined this Business Process Management (BPM) service to assist it in

organizational restructuring and growing company's market. As Chief

Relationship Officer, responsibilities include a lead role in strategic

planning, partner and client development, and marketing.

> Recast company as Business Process Efficiency consultancy with major

disciplines in BITA, Operational Processes, and Facilities Management.

Recruited business partners and in-house talent to support each division.

Established IT consulting group focused on SUN and Microsoft products

and services, BITA, and VoIP audits

> Secured Virginia SWaM certification and initiated process for Federal 8M

certification. Secured a key mentoring relationship with a significant

regional Mechanical contracting firm.

> Planned and launched 2012 Marketing campaign - Early results include the

signing of a significant BITA client in the Financial Services community

headquarter in Alabama, extending service area and referencability.

FedComp, Inc., Fairfax, Virginia (January 1993 - April 2011)

C.O.O.

Most recent 8 years of tenure served as company's Chief Operating Officer;

also served as Senior Vice President of Sales and Marketing, Director of

Support Services, and initially as contract Product Development consultant

of this dynamic vertical software development and systems integration firm.

Brought structure and both short and long range planning and budgeting to

the firm, excelling in team building and strategic staff development.

Responsibilities included all aspects of general management. As a senior

member of the company's executive management team played a key role in

strategic planning, product development and management, market launches,

operations and facilities management, revenue enhancement & cost

containment strategies and staff recruitment. Directed sales & marketing

and select product development projects for this vertical software

development and support company targeting the financial services.

> Stepped in to provide leadership in the company's stalled core product

and e-Business Development efforts and accomplished product launch of

both within 1 year. E-Business solution is the Industry Leading portal

solution for credit unions.

> Led design and launch of secure data center and mirrored hot site

(MS/Citrix/VMWare platform). Developed hosting and support protocols for

multiple companies utilizing data center for application hosting and data

processing services. Re-engineered and launched core products and

services through this "cloud" environment. Managed data center operations

to #1 growth center for organization. Achieved satisfactory SAS70 audit

on first attempt

> Redeveloped company's contact management and client support systems

(technical and software) utilizing contemporary call center software,

contact management data bases, and VoIP technologies. Integrated

utilization of PDA/Smart Phone technology and telecommuted 24 x 7 client

and internal support improving responsiveness and reducing overhead

> Took over the company's floundering sales and marketing division and

engineered extensive reorganization and management/staff reductions.

Accomplished sustained profitability for the first time in company's 15-

year history and boosted capital reserves to a 20% surplus. Increased

sales 85% each of three consecutive years, boosting sales revenues to $6

million and setting a company record.

> Spearheaded product development and launch of the Interactive Voice

Response (IVR) Product, currently the company's #2 seller.

> Reduced overhead and streamlined procedures through development of an

employee handbook, sales manual, and continuance book, increasing

efficiency by improving staff understanding of policies and procedures

and eliminating redundant tasks and positions.

> Increased profitability from breakeven to 15% net profit in three years

by establishing a corporate budget process to develop fiscal discipline,

track revenue and expenses relative to projections, and institute trend

analysis. Implemented closed loop management.

> Launched multiple new software products and services that have resulted

in revenue increases of more than $500,000 annually.

> Established internal product knowledge programs, customer service ethics

and honor code, and employee of the month awards. Work directly with

staff and customers in complaint resolution and prevention.

> Created comprehensive competitive intelligence program to continually

capture and analyze industry trends and enable company to better position

itself for growth and competition.

> Orchestrated consolidation of remote operations center into one corporate

facility. Coordinated logistics of transferring staff and equipment and

eliminating redundancies.

> Initiated design and implementation of company's first Intranet and

Internet systems, and currently consult on company's systems integration

and Internet initiatives.

> Successfully navigated data breach and recovery maintaining the highest

corporate integrity and reputation, maximizing client protection and

minimizing company liability and exposure.

> Lectured on behalf of the National Credit Union Administration and state

leagues on topics ranging from disaster recovery to information

technology and security.

> Widely published and quoted in industry journals (Credit Union Times,

Credit Union News, CU Technology, The FedComp Advisor, Credit Union

Magazine, and others) involving regulatory, operational and technical

issues.

Independently Employed (1990 - 1992)

Financial Services Consultant and Contractor

Developed a financial services consulting firm and contracting business

from start-up to successful operations. Lead directly to contract and

eventual employment with FedComp, Inc.

> Marketed banking and finance product and consulting services to

businesses, banks and financial institutions. Provided cost analysis and

reconciliation services, creation of business plans and market surveys,

and research into emerging technologies.

United Savings Bank, McLean Virginia (1985 - 1990)

Retail Banking Officer - Business Development

Began employment as Account Services Manager, quickly promoted to lead

business development efforts, manage branch operations, and provide

training and operational support to branch managers region-wide, focusing

efforts in cross-selling and promotion of tax deferred annuities. Advised

senior managers regarding operations, compliance and collection issues.

Generated pro forma income statements and conducted extensive performance

tracking of commercial services. Duties included the successful launch of

new branches, new products including our first ever commercial banking

program, and operations management.

First American Bank, McLean Virginia (1978 - 1985)

Assistant Branch Manager

Managed the bank's daily operations encompassing business development,

commercial/consumer lending, regulatory compliance, staff supervision,

statistical reporting, collections, and ATM System Maintenance.

EDUCATION

Liberty University

Business Major, Religion Minor

Wesleyan Bible College - Manaus, Brazil

Church Growth and Evangelism

University of Wisconsin - School of Business

Professional Sales, Sales Management, and Marketing Certificate

Northern Virginia Community College

Undergraduate studies

Training Camp

Windows 7 Configuring ? Enterprise Desktop Support, Win 7

American Institute of Banking - Principles of Banking and Credit

Certificate Program

Consumer and Commercial Lending ? Principles of Banking ? Principles of

Commercial Banking ? Accounting

Customer Service ? Teller Operations ? Employee Relations and Management ?

US Bond Distribution and debt planning

...Plus many professional courses and seminars on various technologies and

employment law.

COMPUTER / SOFTWARE SKILLS

MCSA/MCITP Win7 ? A+ level PC Hardware Skills ? Microsoft family of

products including the Office Professional Suite (w/ Outlook and Access),

Visio, MS Project, some SQL and 2003 Server ? Novell 2.x, 3.x, and 4.2 ?

Corel Draw and Photo-Paint ? DemoShield/InstallShield ? Pinnacle Video

Editing ? Contact Management and quote packages such as GoldMine, Clientele

and Quotedesk ? QuickBooks ? Foundational understanding of Pascal, Java,

Clarion, FoxPro and Visual Basic, Word Press ? Variety of productivity and

publishing tools, including web based tools

CURRENT CERTIFICATIONS

MCSA/MCITP - Windows 7 ? MS Access (CompuMaster) ? Licensed Virginia

Insurance Producer, Health, Life and Annuities (Commonwealth of Virginia) ?

Virginia Certified Class "A" Contractor ? NRA Certified Firearms Instructor

and RSO ? Boy Scouts of America Adult Leader Trainer ? Nuisance Wildlife

Management - Advanced Facilitator (Virginia Department of Game and Inland

Fisheries) ? VDGIF Certified Hunter Education Instructor

COMMUNITY/CIVIC

Member-at-Large Groveton Civic Association ? Local Board of Administration

w/ Franconia Wesleyan Church and Christian Fellowship Church ? Charter

Member and Board of Review Member w/ Community Christian Fellowship ? Youth

Ministries Director for Community Christian Fellowship ? Boy Scouts of

America Adult Leader Trainer, COR for Troop 911 and Crew 571, Chaplain for

Troop 175 ? CWF Hunter Safety Educator Volunteer for Virginia Department of

Game and Inland Fisheries ? President, Virginia Sports Club

REFERENCES

*Available on Request*

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