CHYRLEY HARRIS

*** ******* *** ***** ***. *K

CARY,

NC, 27513

Tel: 919-***-****

abob2b@r.postjobfree.com

OBECTIVE

I am seeking employment as customer service, secretary, bookkeeper,

accounts payable & receivable, collections, any accounting position,

clerical or other related offices positions and sales support where I can

utilize my previous job experience and skills.

SUMMARY

Ability to journalize entries accurately in general and specialized

journal, excellent verbal and written communication skills, posses strong

work ethic, enjoy working in any environment, ability to work

independently and as team member. Proficient with Microsoft suite of

applications including Word, Excel, Outlook, PowerPoint. Knowledge of

SAP, Timeshare system and Oracle ERP system.

Posses call center & excellent customer service skills, strong typing and

data-entry skills multiple task person, multicultural person. Bilingual

in French, Italian, traveled in many countries as France, Italy,

Switzerland, Holland, Belgium and many more. Worked as a volunteer for

March of Dime & North Caroline Central University. French/Canadian

language skills

EXPERIENCE

GPI/CARQUEST Auto Parts, RALEIGH, NC

APRIL 2012 - PRESENT

ACCOUNTING/COLLECTIONS SPECIALIST II, FRENCH BILINGUAL

. Receive all incoming calls from customers and Regional manager or

Store managers with disputes, payment ...

. Collects open receivable balances while maintaining appropriate

transaction/account notes.

. Resolves disputed and unapplied items on the customers accounts.

. Works with internal and external customer to clear open accounts

receivable balances.

. Makes recommendations for setting up customer payment plans, placing

customer accounts on hold and accounts to be placed with 3rd party

collections and bad debt.

. Maintains close communication with supervisor regarding customer

issues and discrepancies.

. Provides assistance to peers. Works in a team supportive environment.

. Complies with all established policies and procedures.

. Refers questionable matters to supervisor.

. Good understanding of proper collection techniques and phone

etiquette.

. Strong knowledge of billing and promotional programs.

. Manage customer account via IReceivable or instant access (take check

payment, view invoices information, view payment history

. Respond to invoice issues, provide explanations or information to

handle customer question or issue-to correct billing of wrong account

. Assist store managers with COD, invoice and billing issues, help them

to correct billing Error (example: when they put wrong payment to the

account or enter payment to wrong account)

. Research missing payment or misapplied payment and send heat ticket to

AR or Customer support to clear customer account and correct issue

. Resolve invoice disputes related to Finance services, tax rates

. Performs other collection related duties as required by management.

COMPUTER TASK GROUP (LENOVO), MORRISVILLE, NC MARCH 2010-

NOVEMBER 2011

INSIDE SALES SUPPORT/ACCOUNTING, FRENCH BILINGUAL

. Take queue calls on daily basis, directing callers to correct resource

. Loading/ tracking activities into specific into tools/databases

. Provide email support, addressing procedural, configuration, customer

infrastructure and software-related customer issues

. Provide clear and concise data entry of all customer interactions in

our incident tracking database

. Assist customer with UPS tracking activity

. Adherence to call escalation procedures and proper issue documentation

and customer data submission

. A/R issues, ensure billing issues are researched, credit/debit

Memo/QBA/Short Ship/Tax issues/ lost package and concession, processed

payment with customer credit card, provided customer with Lenovo wire

transfer bank information and check policy, Pricing/Billing Issues

. Ensure business partner satisfaction, assist business partner with

proposal and pricing

. Process returns on a daily basis

. Performed required proposal administrative, order entry and management

. Researching credit holds and purchase issues)

. Receiving and placing telephone calls. Maintains solid customer

relationships by handling their questions and concerns with speed and

professionalism

. Assisted in cancellation of orders and helped customer created new

orders for better deal

. Respond to sales -related issues, email or fax invoices to customers

as requested

. Other responsibilities as assigned

. Use of SAP (USA AND CANADA), INNOV, MAX, REPTOOL, LOTUS NOTE,

SAMETIME, CHAT SERVICE, INTERNET EXPLORER, EXCEL, WORD, POWER POINT,

very professional, multiple task

. Help customer in French/English

DIVI RESORTS, CHAPEL HILL, NC

DECEMBER 2005 - MARCH 2010

ACCOUNTING/COLLECTIONS SPECIALIST, FRENCH BILINGUAL

. Maintain all accounts current and past due through phone contact and

email, account collections, account reconciliation, monitoring

customer delinquency, account research and dispute resolution, Collect

all outstanding invoices from customer timeshare owners

. Translated document in French for the company benefits, very

professional

. Recorded information about financial status of member and status of

collection efforts into collection system,

. Assisted in cancellation of contracts

. Performed accounting functions as refund money to account, move money

from one account to another, performed other duties as assigned by

supervisor

. Answer and respond to incoming calls

. Made more than 50 calls in a daily basis from assigned workload

. Provide accurate, clear, and concise information to members, and

resolve any issues in a timely manner

. Perform complete account reconciliation as needed

. Determine when management needs to be involved

. Performs other duties as assigned and required.

ALAMO RENT A CAR, RALEIGH (RDU), NC JULY 2005 -

NOVEMBER 2005

RENTAL AGENT

. Greet and build report, qualify customer, make sure customer has

current driver license & valid credit card, offered vehicles, coverage

& others products & service

. Find reservation, create customer profile, finding invoice, have

access to cash box

. Answered customer inquires, entered data, fax copy & other related

duty

. Conducted inventory & stock merchandise, cash reconciliation, made

journal entries, analyzed accounting statements & reports

. Balancing daily accounting activities, answered phone calls, reviewed

& processed payment of purchase orders, invoices & others check

requests

MANPOWER (IBM), DURHAM, NC MARCH 1999 - JULY

2005

INVENTORY COORDINATOR

. Conducted inventory & audited IBM's assets with SAP system, handle

electronic assembly to ensure product testing on computer software,

trained personnel

. Processed document reports, entered data, assisted in team planning

. Made report to the management, Monitored the receiving and the

shipping process

EDUCATION

BA BUSINESS ADMINISTRATION, NORTH CAROLINA CENTRAL UNIVERSITY, DURHAM, NC

CLASS OF MAY 2004

Major: Accounting, graduated with academic honor Magna Cum Laude GPA 3.4,

Major GPA 3.75

Academic Excellence Award, 2003-2004

AAS, BUSINESS ADMINISTRATION, COLLEGE ANDRE-GRASSET, MONTREAL CANADA MAY

1998

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