Customer Service Supervisor

Chris Howard **** Ave Don Fernando, Tucson AZ ****6

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***********@***.*** . Cellular 520-***-****

SUMMARY Interior installer/Designated inspector with 10 years expertise

in manufacturing and completion of private jets, plant

operations/production. Proven record of leading multi-

skilled teams to drive airplanes from pre-delivery through

post-delivery cycle. Continually improving efficiency

through enhanced processes and productivity, resulting in

increased operational profitability.

AREAS OF EXPERTISE

Ten years in delivery environment, Five years on maintenance on Lear

60/45/31 model airplanes. Six years as A Designated

inspector. Addressed customer questions and concerns

regarding maintenance and repairs. Ten years wood touch up

and finish repair, Ten years leather touch up and cockpit

detail.

.Installed interior, meeting or exceeding customers' specifications.

. Installed interiors according to specifications and technical

manuals.

. Completed all required classes to receive MDI and RDi stamp.

Knowledge with Microsoft office excel and lotus notes.

EXPERIENCE

2012- present Driver/Security- Movie Makers,

Alburquerque NM

Drive trucks to sets load and unload trucks,

Watch and keep inventory on all trucks and items.

2001 - 2012 Interior installer lead flight/Designated inspector

- Learjet. Wichita Kansas

Installed new interior on business planes, wood touch up,

leather touch up, laminate touch up, cockpit touch up,

correct errors in the interior and put interior back

together as directed by manuals and blueprints. Interior

lead designated inspector. Inspected aircraft parts gave ok

on removals and installs on aircraft parts, write RNC and

scrap tags. Sign of on mod notices and functional tests.

. Locate and install cabinets, tables, side ledges. Cut and

fit panels, carpet and cabinets per blueprints. Ability to

repair or add fiber glass. Locate and install inserts, nut

plates and isolators. Use of rivet guns, drill motors,

cherry max guns.

. Took test flights with pilots looked over plane for any

errors, kept record of errors and wrote down to be

corrected before customer flight, performed all function

test on plane from potty all the way to cabinets.

. Inspected in coming parts for defects and if parts were per

drawing.

Wrote sqks on defects on airplanes and parts.

Worked with vendors on defects on parts nd RNC.

Took plane apart, removed headliner, sidewalls, side panels,

armrest, seats, cabinets, carpet and all vanities.

Corrected errors and put back together by reading blue

prints.

. Repair leather on armrest and seats, from cuts to scrapes.

Repair wood high gloss and satin finish. Color match all

interior paints to perform interior touch up from painting

screws to carpet tracks. Sand and polish exterior windows.

Perform all duties as an inspector oks to install to

scraping parts and writing Squawks.

Use of air and hand tools, drills, rivet guns, snaders,

grinders.

2003 - 2004 Interior Installer - Smart. Tucson AZ

Repair wood high gloss to satin finish. Repair leather on

armrest and seats, from cuts to scrapes. Removed headliner,

sidewalls, side panels, armrest, seats, cabinets, carpet

and all vanities. Corrected errors and put back together by

reading blue prints. Cut and fit all interior panels.

1999 - 2001 Forklift operator, pipe cutter, and stocker -

Phillips Welding. Weatherford TX

Unload pipe off diesel trucks, stock and take care of customer

needs and tickets

Gained knowledge of fork lift and crane, use

of cutting torch.

1997 - 1999 Customer Service - Sears. Tucson AZ

Take inbound calls, replacement part orders, schedule repair

dates. Used Microsoft office, including word and excel.

EDUCATION

1998 H.S., [ Major ] - Cholla High Scholl. Tucson AZ

GPA: 3.0

2010 Composite and Catia V5

ADDITIONAL SKILLS

. Customer Service, Building and Leading Teams, Troubleshooting

. Internet Explorer, MS Office XP (All Products), Adobe Acrobat, Lotus,

Windows NT/98/2000

. Blueprint Reading and Analysis, Production Processes and Standards

. Shipping and receiving, and shelf life

. NCMS training, Torque certified, Repair station, Electrical bond

certified, human factors training.

. FAA and FARS trained, MM and IPC trained

. Townsend leather certified, 40/45 seat certified, Acrylic scratch

repair certified, Mohawk leather and wood certified.

. Composite certified in trim, fit, and form

References

Ron Lowe - Learjet Supervisor 1-316-

680-5727

Sherman Fields -Learjet Supervisor 1-316-***-****

Jimmy Stanfield - QA/Co-worker 1-316-***-****

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