Customer Service Management
Resume:
Keith W. Williams
Texarkana, AR 71854
Objective:
A position with an organization that calls for an independent and self-motivated individual. To
work with an employer that values the ability to bring in new and innovative ideas that will help
promote the business mission statement and views of the company.
Education:
University of Arkansas, Little Rock
Graduation Date: May 19, 2012
Masters of Science Degree in Health Sciences (Sport Management)
University of Arkansas, Fayetteville
Graduation Date: May 8, 2004
Bachelors of Arts Degree in Economics
Course Work:
Event Development and Management, Management and Leadership in Sport Organizations,
Sports Marketing, Sport Law, Econometrics, Macroeconomics, Microeconomics, International
Monetary Policy, Principles of Marketing, and International Marketing
Computer Skills:
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, and Power Point
Internship:
The First Tee of Greater Texarkana (Internship). Worked closely with the Executive Director
and her Assistant on planning and organizing of fundraising events. Assisted with the day to day
operation of The First Tee Club House: registering participants and answering any and all
questions pertaining to The First Tee and its curriculum. Drafted documents to help form a
Parent’s Board and Junior Council as well as started and maintained the official Facebook Fan
Page for the Texarkana Chapter. August 2011-December 2011
Work Experience:
Regions Financial Bank (Financial Services Specialist III). As a Financial Services Specialist
III, I had to possess effective leadership, management, coaching, presentation, problem solving,
and training skills. I had to be able to identify and maximize cross-sale opportunities through
customer profiling, enhance customer relationships by telemarketing bank products, and ensure
customers were referred to the correct lines of business. Plus, I had the ability to take, process,
and close loan applications using great customer service presentation skills and strong business
acumen. Held insurance license for the states of Arkansas and Texas and served as a Regions
Mentor training all new Financial Services Specialists in the area. I also acted as the Branch
Operations Representative (BOR) holding the responsibility of making sure my branch was in
compliance and aware of all new and updated branch operation procedures. November 2006-
May 2010
Texar Federal Credit Union (Member Services Representative II). Position was the first line of
contact for members as they entered the branch. Main job duties included opening and
maintenance of new accounts, loan processing, and handling of teller transactions including vault
and ATM work. Audited all new accounts and loans, as well as, handling negative accounts and
paid out loans and title work. I was one of six original employees who were interviewed and
chosen to help open the Jefferson Avenue Branch. December 2004-November 2006
Honors and Activities:
University of Arkansas, Alumni Association Member 2004-Present
University of Arkansas, Razorback Cheerleader 2000-2004 (Captain 2003-2004)
Notary, State of Arkansas (Miller County) March 2006-Present
Habitat for Humanity, Volunteer 1999-Present
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