Customer Service Manager

Jason D. Taylor

*** ******* ******

Henderson, NC 27536

Phone: 252-***-****/252-***-****/252-***-****

*******************@*****.***

Summary statement of qualifications:

A results-oriented Asset Manager/Inventory Specialist and Shipping/Receiving Clerk with 15 years experience in shipping, receiving, inventory control and who is familiar with OSHA safety guidelines offers focused leadership to drive efficient operations and increase productivity. A certified forklift operator, proficient with MS Office Suite and other software specific to warehouse applications, with excellent customer service and organizational skills; honest, dependable, trustworthy, always on time. Also possess Class A CDL license with 3 years of delivery experience.

Professional experience:

EMC Corporation

September 2012 – Present

Inventory Analyst/Lab Technician

Followed equipment arrival and acceptance procedures, including updating inventory systems and labeling equipment

Contacted equipment owners to arrange installation & confirmed configuration requirements

Performed physical equipment installation

Report on progress of installation & equipment location

Identify process areas for efficiency & improvement

Perform other lab and inventory duties as required (setup, configuration, drive installation, etc.

Worked under limited direction. Determined and developed approach to solutions. Work was evaluated upon completion to ensure objectives have been met.

Installation technical experience with server & storage hardware (chassis, disks, expansion cards, etc.), structured cabling & cabinet installations

Microsoft

August 2011-August 2012

Asset Manager

Inventory Management - Maintained and performed steps required to keep the inventory balance accurate as to what is currently on-hand.

Data Integrity Audits and Data Maintenance Processed requests to audit data attributes of devices in the data center, to include inspecting equipment configuration.

Shipment Processing -Monitored and performed steps required to process outgoing material transport requests.

RMA Warranty Processing - Processed failed vendor hardware devices using online/other tools. The process included information processing, packaging, shipment, and receipt of return RMA devices.

Miscellaneous Asset Management Requests -Processed any miscellaneous request/task given by MS Asset Management.

Decommissions -Processed decommissions based on notification obtained via the Decommission Tracker.

Performed tasks and work activities as directed by local Data Center Managers.

Receipt Processing - Responsible for monitoring and performing steps required to process

Credentials and qualifications

Proficient with MS Office Suite of products

Used internal asset management tracking tools

Detail oriented.

Functioned well in a team environment and also worked independently.

Good mathematical, communications, and clerical skills.

Can function well in a fast paced multi task, multi vendor environment

Can work well under pressure to meet deadlines.

Over 15 years of warehouse/supply chain experience to include use of hand trucks and other powered/non-powered lifting devices and in an IT environment

Can lift, move, and carry up to 50lbs unassisted.

Extensive knowledge of server and network hardware.

IT certifications (Server+, HP Warranty, etc…).

Certifications in use of powered lifting devices.

Also assisted in the deployment of Microsoft and vendor owned equipment. Racking, cabling, and troubleshooting of servers, switches, and other components.

Additional professional activities:

• Two years of service in the United States Navy, Aviation Ordinance man

Education:

• Vance Granville Community College Henderson, NC

• Enrolled in Operations Management course

• Graduated from Warren County High School Warrenton, NC

References Available Upon Request

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