Customer Service Sales
Resume:
CONN N ZICKMUND
KIRKLIN, IN *****
Phone: 765-***-****
Alt Phone: 765-***-****
*.*.********@*****.***
Objective
Obtain a position within an organization that will allow me to utilize my experien ce and
skills in client services, project/account management, sales, logistics and data
management while providing opportunities for professional development and personal
growth.
Related Skills
Computer experience: SAP (shipping/receiving, inventory control), AS400, Linux based
database programs, Microsoft Word, Excel, Powerpoint and Outlook, internet
applications (Explorer, Firefox, etc).
Client contract negotiations.
Outside vendor bid negotiations.
Launch, fulfillment and tracking of marketing campaigns.
Inventory management.
Initial launch of product fulfillment.
Extensive shipping/receiving/returns experience.
Pricing negotiations with shippers.
Project management including but not limited to IT/website, customer service, supply
chain, fulfillment processes, production.
Professional Experience
Technical Support
01/2010 - 05/2010 Telamon Carmel, IN
Daily assistance with technical issues with clients’ products.
Sales of client products as they related to previous purchases by customers.
Managed all activity and customer files with proprietary computer programs.
Performed follow-up with customers in regards to ongoing issues and to assure
complete satisfaction.
Extensive use of multi-line phone system.
Inventory Management
09/2009 - 12/2009 Diamond Foods Fishers, IN
Managed database in regards to incoming raw materials, materials in use,
planned production, inventory of final product and outgoing shipments.
If discrepancies occurred, researched and resolved with various personnel
dependant on what the issue was.
Served as interim member of product advisory board.
Account Manager
12/2006 - 01/2009 Full Perspective Services, Inc. Indianapolis, IN
Managed a diverse portfolio of clients focused on both national campaigns and
local marketing efforts with product lines ranging from consumer to
profession/industry specific product lines.
Managed client projects and ensured timely completion of those pr ojects.
Communicated needs and served as point person with company staff in
marketing, IT, accounting, call center operations, manufacturing and
warehousing to track process of projects.
Supervised and trained customer service and warehouse departments wh ile
managing workflow through production, IT and accounting.
Served as a liaison between assigned clients and the company to promote the
company’s financial success and branding while ensuring that clients were
pleased with end results.
Relayed contract addendums to the client and helped manage and implement
those changes.
Assisted in sales of services as it pertained to client needs.
Directed the launching of new clients in contract negotiations, report set -up and
management, service analysis, set-up programming and initial troubleshooting.
Managed contracts/licenses for specific clients and ensured purchasing entities
were following said documents.
Managed work orders from time of arrival through production and warehousing.
Closed and billed for all work orders based on client contract structure.
Assisted clients in tracking marketing efforts through print, radio, television and
internet advertising utilizing proprietary database programs.
Worked closely with IT staff and clients on developing webpages and seamless
transitions from client sites onto ordering/billing pages designed in -house.
Collaborated with accounting and IT staff to ensure daily account operations and
reporting were running appropriately.
Managed reports ranging from inventory and purchase orders to logged project
hours and accounts receivable.
Negotiated bids with outside vendors on large scale projects.
Trained in manufacturing and warehouse practices to better understand project
flow through the company.
Conveyed client information regarding product lines, website design and
upcoming projects to appropriate areas of company.
Audio/Visual Supervisor
11/2006 - 10/2007 Indy OTB Indianapolis, IN
Organized setup, layout and maintenance of electronic components of
audio/visual equipment.
Maintained a daily schedule of signal assignments and ranked them according to
average daily profit.
Ensured that appropriate signals were being fed to facility t hrough 150+ outlets.
Tote Technician
08/2006 - 02/2007 Indy OTB Indianapolis, IN
Managed and prepared daily reports regarding terminal activity, daily profits and
daily sales elements for facility management staff.
Provided report analysis while assisting customers with locating funds and other
general questions.
Upkeep and repair of tote terminals.
Security Officer
11/2002 - 02/2007 Indy OTB Indianapolis, IN
Worked with facility management to ensure all safety guidelines were met on a
daily basis through safety checks and routine maintenance of safety/security
systems.
Bulk Department Manager
10/2004 - 01/2006 Boatman-Geller Stationery Indianapolis, IN
Worked closely with accounting and customer service departments.
Managed workflow and coordinated order processing to meet deadlines.
Worked closely with customers to ensure standards were met and orders were
received in appropriate condition.
Education and Training
Issuing Qualification Course of
Institution Study
IUPUI 3 Years of College or a Technical or Vocational Biology
School
Additional Information
Quality Technician/Brake Press Operator: The Kelly Group (Adecco), Lafayette, IN –
June 2012 to July 2012.
Ensured that all outgoing materials were within specifications on client provided
blueprints.
Daily use of various measuring tools.
Setup, operations and maintenance of a CNC brake press.
Machine Process Technician: Lake Erie Products, Frankfort, IN – August 2010 to May
2012.
Daily setup, operations and maintenance of a cold-form boltmaker.
Daily record keeping in regards to production, inventory, quality and project
hours.
Knowledge and understanding of engineering blueprints and meeting customer
specifications within .00001 inches and .0001 centimeters.
Daily use of various tools, processes and quality control equipment including, but
not limited to: calipers, micrometers, optical comparator, acid etching, grain flow
testing, laser lab, various gauges (ring, hex drive, straightness, etc.), and others
as necessary.
Continued use of various tools/machines to re-work out of spec tooling and
equipment.
Ability to troubleshoot mechanical problems and resolve in a timely manner.
Comprehension of mechanical and chemical processes from raw product to
finished fasteners.
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