Customer Service Sales

Sandeep Soni

**** ********* ****

Arlington- TN

Phone: 901-***-**** (H),

Cell 901-***-****

Email: aboawz@r.postjobfree.com

Summary & Objective

With over 20 years experience in warehousing/ distribution – shipping & receiving, inventory,

project, branch operations, sorting, assembly,sales & marketing, commercial, strategic and

operations management in a Lean Manufacturing and Just in Time processing environment,

seeking a challenging position with a stable company where my extensive experience &

qualifications will be further developed and utilized.

EDUCATION

Masters Degree in Business Administration from Christian Brothers University, Memphis, TN. –

Completed in May 2007 with a GPA of 3.42

Masters Degree in Commerce – Major Marketing – Kota University, New- Delhi, India

Bachelor of Commerce – Delhi University – New Delhi, India

Management Consultant 07-21-2011 to Present

Encon Associates

Develop, maintain and update detailed project schedules and plans using tools such as Primavera

and MS Projects.

Critical path analysis, resource and cost analysis for the projects.

Identification of critical areas and issues for projects and identify corrective actions.

Develop mitigation strategies for projects as a result of quantitative and qualitative risk analysis.

Write detailed narratives based on project status and reports to clients so that corrective actions

can be applied.

Shipping & Receiving Supervisor 01-24-2010 to 07-15-2011.

Gibson Guitars

Manage all aspects of a Distribution Center including Receiving, Put Away, Cycle

Counting, Inventory Control, Picking, Packing and Shipping to domestic and

International Customers including documentation.

Report directly to the Plant and General Manager.

Formulate Logistics plans based on corporate goals.

Provide planning, direction and control to all available resources and monitor costs and

efficiencies.

Manage and monitor Ocean and Air shipments to other Distribution Centers including

Europe, Japan and China.

Interact with Domestic and International Freight Forwarders to coordinate movement of

all materials to and from the distribution center.

Management Consultant

Encon Associates 09/13/2008 to 1/18/2010

Project Management as above.

Supervisor/ Shipping & Receiving:

Philips Medical Systems 03/21/05 to 08/24/2008

The company decided to close its operations in Memphis, TN.

• Coordinate the efforts of 30-40 direct reports and their performance (including vacation,

attendance, disciplinary action, OSHA, rewards and counseling etc.

• Establish and enforce departmental policies and generate reports for performance

overview for top management.

• Accurately identify, receive, barcode, stage and dispense material utilizing SAP.

• Monitor orders generated including their printing, picking, packaging, routing and

preparing shipping documentation – with over 500 -600 shipments done on daily basis.

• Responsible for International Shipments. - Picking / packing and paper work processing

through FedEx or DHL.

• Verify the accuracy of all shipping & receiving documents and assist in Physical

inventories, cycle counts and bin maintenance and perform data base transactions to

support receiving, warehousing, kitting and shipping functions.

• Process database information with a corporate policy focus maintaining safety

standards.

• Load and unload trucks utilizing forklifts, pallet jacks, dollies, monitor cycle counts &

bin maintenance.

• Initiate the resolution of any discrepancy with the proper coordinators and inspect all

parts for damage, defects as well as improper packaging.

• Monitor and adhere to Key Performance Indicators.

• Approximate SKU's 45,000.

• Approximately 3700 pieces cycle counted per day- annual 965,514.

• Average Inventory approximately 92 million.

Manager – Warehouse Operations & Kitting

Alto Products Inc 02/12/99 to 03/21/2005

Alto Products is a leading manufacturer of clutch plates and automatic transmission parts in the

world- specializing in bonded friction plates, stamped steel separator reaction discs, brake bands,

gears, standard clutch kits and seal kits supplied to both OEM & After Market Customers with 2

Manufacturing plants & 5 distribution centers across US besides Dubai, Taiwan, Brazil, Mexico

and Australia.

• Responsible for the daily receiving, picking, packing and loading of all materials for

accurate deliveries after scheduling with trucking companies on daily basis

• Manage & control US Government approved specialized packaging for both Friction and

Steel Clutch Plates, Modules and ensuring their timely dispatches.

• Generate MIS reports to monitor daily progress and interact with customer service

department regarding status of pending orders.

• Familiar with NDS V system (New Dimension Software applications) for checking

correctness of the bill of material, stock status, overstock locations, pending orders, back

orders status and printing labels..

• Maintain inventory control over Kit components including seals, washers, bolts, gaskets,

ring kits, shims and regularly submits cycle counts on these to the management.

• Supervise the warehouse & kitting departments including 40-50 equipment operators &

staff; 3 Supervisors - and ensuring operating standards and compliance with QS

procedures are adhered to and monitor their performance.

• Operate with approved budget guidelines.

• Maintain procedures for all job functions performed in the warehouse & kitting

departments and create a productive, communicative & positive work environment for all

employees.

• Provide governance on Warehouse / Kitting safety standards, implementing safety

policies and procedures.

• Manage imports and exports and billing of customers for the parts shipped.

• Provide Management with a weekly status report on the number of orders received &

shipped and pending for dispatch and the reason for delay.

• Work closely with operations to insure the timely shipment of product.

Quality Control / Materials & Rush order Specialist.

07/ 1986 to 4/1992.

Supervisor/ Sales Coordinator - Distribution Center & Product Support

04/1992 to 1/1999.

Escorts Limited- India- www.escortsagri.com

• Manage all facets of Spare Parts Distribution Center including receiving, picking,

packing, inventory, quality, finance- dealer accounts, letters of credit, hand delivery

operations & procurement of urgent parts needed by dealers.

• Managing Branch Operations including budget, personnel and operations management.

Receiving & Shipping tractors & accessories, receiving, managing pre-delivery

inspections, coordinating with sales team.

• Liaison with head office.

• Given additional Sales responsibility because of liaison with dealers.

Computer Familiarity

Microsoft Office (Word, Excel, Power point etc), Lotus Notes. SAP, NEX Trend,

JBA- AS 400, MoMs, Oracle & ADP, Kronos, E Time, Same Time.

Training

Underwent Trainings conducted by FedEx for International and Hazmat Shipments.

Certified Forklift Trainer

References

Personal and Professional References Available on Request

Contact this candidate