Customer Service Technician

Vernon Tryon

**** ****** **., *****, ** ***** 402-***-**** aboatx@r.postjobfree.com

Qualification and Skills:

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** ***** ** ** **** Desk support 10 years of LAN & WAN experience

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** ***** of basic router, networking and 10 of Training experience

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firewall configuration 5-7 years of Microsoft Office advance

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12 years of Customer Service experience skills and support 2003, 2007, 2010

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Computer Skills:

MSDOS, Windows 95/98/NT/2000PRO/XP/ Windows 7/UNIX, Microsoft Server 2003, AS400,

Computer Network advance knowledge; Microsoft Word, Excel, Access, Outlook 2010, Power

Point, Lotus Notes, Help Desk Support Level 2, Active Directory, Microsoft Exchange, A+

Education:

Bachelor Degree: Theology in Christian Counseling, Vatterott College Computer System

Network Technology completed (18 month program), A+ Certification, Business Administration

courses--30 credit hours, Instructor courses, Army Reserve training (20 years)

Employment History:

MidWest Special Services, Driver (11/12 to Present)

Pick up and delivery people to and from facilities for appointments, like medical,

take children back home to resident.

Atos IT Solutions and Services, Windows 7 Migration Tech for Blair, NE,(10/12) (Contract Position)

Provided Desktop support for Laptops and Desktops for migration of Windows XP to

Windows 7 computers 3 day contract.

T.O.P.S. Courier Services, Independent contractor (9/12 to Present)

Deliver parcel packages and metal on plate to business in communities surrounding Omaha.

Small Business Service IVT, Network Administrator (1/1998 - Current)

Network setup, helpdesk, hardware/software support and configuration

Native Staffing (MetLife)Data Migration Tech (August 2012) (Contract Position)

Migrated 4 laptop and one desktop with windows xp image, also restore clients files from

their server.

ProActive Business Solutions Desktop Computer Disconnect/Reconnect Technicians

(Yahoo) (July 2012)

Relocation of desktops and related computer equipment from one site to another over 1- to 4-day period.

Planet Group Inc. (eBay/PayPal), Video Conferencing Support Tech (11/2011 – 02/2012)

(Contract Position)

Video conferencing interdepartmental technical support, troubleshooting, and trouble ticket

scheduling

Apex/Dell, Desktop Support Analyst (11/2011 - 12/2011) (Contract Position)

Support Novell to Active Directory migration, WAN/LAN desktop configuration

Sitel Corporation, Customer Service Rep (01/2011 - 5/2011)

Advanced customer service assisting with account and billing inquiries, payments,

troubleshooting technical issues, new products and services

Iowa Institute of Community Alliance, System Administrator (06/2007 - 08/2010)

Coordinate, train and administer support services for Homeless Management Information

system

Intuit Inc., Helpdesk Technician, (11/2006-04/2007) (Seasonal Position)

Veracity Research Co. Investigations, Field Investigator (06/2006- 10/2006)

West Corporation, Support Center Specialist (5/2005-5/2006)

Aureus Group/Elections Systems and Software, Computer Support, (10/2004-11/2004)

(Contract Position)

Alternative Resources Corp., Field Engineer / Team Lead (2/2004-3/2004) (Contract Position)

Digimark ID Systems, LLC., Field Technician (2/2003-1/2004)

Compaq / HP, OBA Quality Technician (3/2001-8/2002)

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