Dave Benavides

Microsoft IT Professional

Email: aboaso@r.postjobfree.com

cell: 719-***-****

Summary:

. MBA in Project Management & MBA in Information Technology Mgmt

provided data & system analysis for demanding fast paced US Dept of

Energy client.

. Experienced communicating across multifunctional departments and C

level executives while managing multiple projects with internal and

external teams.

. Ability to maintain strong relationships with all stakeholders

throughout projects.

. Analyzed on-line transaction processing database for improvements.

. Project Manager/Program Mgr on IT projects executing Business

Intelligence, strategies, business analysis, developing business

functional specs, user requirements, software application testing &

managing contracts.

. Microsoft Certified Professional SQL Server 2008R2

(Analysis, Integration, Reporting)

. Business Intelligence Development & Maintenance

. Database Development, MCTS, MCSA

. ITIL Foundations 2011/V3 (Continual Service Improvement)

. Experienced in Microsoft Office Suite

. Strong work ethic and attention to detail.

. Motivated self-starter, independent thinker who thinks "Outside the

box".

Tech for Less LLC Colorado Springs, CO

International Senior Consultant

7/2011 - 3/2012

. Project managed International Markets as a database.

. Analyzed on-line transaction processing database for improvements in

both the US and International markets.

. Implemented data analysis resulting in company modifications of

policies and procedures.

. Used SQL queries to analyze database for data mining of both the US

and International markets.

. Presented compelling business case using data analysis & business

intelligence for online auctions and adding independent contractors

and resellers.

. Improved processes by adding business applications such as CRM and

email blast software.

Fedvar.com Washington, D.C.

Federal Account Manager

5/2009 - 11/2010

Fedvar is an HP computer reseller to the Federal and Public Sector Markets.

. Introduced customers to company on-line transactional database.

. Implemented data analysis with federal agencies on IT projects.

. Introduced HP business processes for company to implement.

. Fostered strong relationships federal agencies.

. Set up partner agreements with other HP resellers for services on IT

Projects.

Time Warner Cable Colorado Springs, CO

Bi-lingual Spanish Technical DeskSupport/Sales - Tier 3 7/2008 - 4/2009

. Trained on Time Warner business applications for problem resolution

and customer service.

. Receiving in bound calls from unresolved technical issues and then

guided the customer using no software to correct the technical issue.

. Completed all issues from start to finish regarding Billing,

cable/video, Business/Home Computer Networks using Windows XP, Vista

and Macintosh (wired & wireless) and Internet digital phone (VOIP)

problems.

Hewlett Packard Corporation (HPQ) Colorado Springs, CO

US Dept of Energy Account

IT Project Coordinator & Representative 1/2001 - 6/2005

Managed, coordinated hardware and repair services for DOE IT Projects with

people both outside and inside reps and 50+ HP partner Resellers. From

concept to completion successfully managed HP Siebel database for all DOE

projects, processes, products and partners. Implemented data analysis and

MBA knowledge/skills to meet and exceed in Operations process improvements.

Supplied all HP Products & Services such as Servers, Networks, LANS/WANS,

SuperComputers & SANs (storage area networks)

(Business Intelligence, Data Analysis, reviewing, forecasting and

trending)

. Implemented data analysis on DOE IT projects.

. Exceptional prioritization, process and communication skills.

. Became the "trusted advisor for DOE"

. Configured systems/networks for DOE IT projects.

. Trained on Compaq & HP business applications.

. Assisted Dept of Energy clients with daily support needs.

. Submitted data analysis weekly, monthly, quarterly and semi- annual

reports.

. Managed/coordinated the ICPT (Integrated Contractor Purchasing Team)

contract with HP resellers for DOE projects.

. Prepared executive briefings and presentations to Operational Mgrs, C-

level and upper management.

.

IQ Consulting Resources Inc, Austin, Texas

President/Owner/Manager/Customer Service 6/1994 - 7/2000

Created & Maintained company database of all projects, processes, products

and partners.

Designed, planned, created and executed complementary Business and

Marketing plans.

Managed IT projects by implementing data analysis, developing business

functional specs, user requirements, software application testing.

Configured systems/networks & collaborated with other providers i.e.

Computer Resellers, Integrators, Programmer, Network Engineers, Internet

Service Providers and Web developers. Developed and created best business

practices with policies and procedures for all stakeholders. Applied and

implemented contract price/cost analysis techniques to all categories of

the projects. Managed and supported all accounts- commercial, federal,

state & local, higher education and K-12. Employing 10 service/sales staff

and 5 Web Designers.

Education:

University of Washington B.A. Sociology & Business

Seattle, Washington

Colorado Technical University 3MBAs- Information Technology

Mgmt.

Project Mtgmt and Managerial

Accounting

Microsoft Certified Professional SQL 2008 R2 (Analysis, Integration,

Reporting)

MCTS: SQL Server 2008, Business Intelligence Development and Maintenance,

MCTS: SQL Server 2008, Database Development, MCTS: SQL Server 2008,

Implementation and Maintenance, Microsoft Certified Technology Specialist

(MCTS), MCSA: SQL Server 2008 (MCSA).

ITIL ITIL Foundations 2011/V3 Certification

Pending

Skills:

Web design HTML, Photoshop, Powerpoint

Advertising Promotion, branding, social media,

brochures, flyers

press releases, newsletters, email & bulk

mailing

CRM's Sage, Sales force, Siebel and Oracle

Situational & Negotiation Sales Bay Group & (HP Invent) 2004

Target Account Selling Hewlett-Packard (HP Invent) 2002

Dale Carnegie Sales Courses

Harvey Mackay Sales Books

Jay Conrad Levinson Guerrilla Marketing Books

Microsoft Experienced in Microsoft Office Suite.

New Horizons Microsoft Certified Systems

Engineer

(Microsoft Learning Ctr) (MCSE) 2001 - certificate of

completion

Shoreline Community College PC/LAN Operation Systems and Hardware

A+

Bilingual Spanish (spoken &

written)

Contact this candidate