Technical Support Marketing

HARMEET SINGH BHATTI

Email: ********@**********.***

Cell: 647-***-****

Profile

Detail and task-oriented web analytic, Marketing and SEO professional

with an exemplary background in conceiving and developing unique

initiatives to propel technology to the limit and optimize performance

with extensive knowledge of online media, web-based copywriting and

e-marketing strategies. Capable of tackling the most challenging tasks

and delivering results. Creative and visionary, recognized for keeping on

the leading edge of technology and utilizing the latest applications and

hardware. Results and performance-driven, thrives in an environment of

constant challenge and diversity. Articulate, breaks the technology

barrier down, acts as the conduct between customer and technical experts.

Industrious, exudes energy and confidence, motivates and mentors team

members to succeed and deliver quality work within strict specifications,

time lines and budgets.

COmputer skills

Extensive experience in web content writing, web analytic reports,

Marketing, Web Designing, web promotion, social media marketing, end-user

consultation and training, and general desktop systems support

Operating Systems: Win95/98/ME/NT/XP, and MS-DOS operating environments

Hardware skills: Experienced in PC (desktop and laptop) upgrades,

configuration, maintenance, troubleshooting and repairs

Online Support: Provided online technical support to clients.

Programming Languages: Knowledge of programming concepts in HTML, CSS, ASP,

JAVA, java Script

Security: General systems security

Experienced user of MS Office, Front Page, Dream Weaver, Outlook, Adobe

Photoshop, Adobe Creative Suit CS5/6, Corel Draw, Flash, Giff Animator,

Power Point)

Excellent knowledge of I.E., Netscape, FTP and TCP/IP

Knowledge of SiteCatalyst, google analytic, Adwords, SQL server, Wordpress,

SharePoint, JQuery

Relevant Work EXPERIENCE

Sr. Web Analyst, Marketing and Adwords

April 2004 - June 2012

M/s Taurus Infotec, India

Working with Google Analytic, Alexa and other tools to make SEO reports and

plan the SEO

Web designing and Web promotion over different search engines by adding

appropriate Meta tags in the web pages

Managing Adwords for Pay per click for different websites

Good hand on Social Networking sites like Face book, Twitter for marketing

in reaching the masses.

Lead, motivate, and coordinate technical teams and projects.

Maintenance of web sites and trouble shoots.

Assigned the responsibilities of translating brand goals and business

requirements in a clear and precise way

Consistent history of reducing costs, improving efficiency, and increasing

productivity

Planning strategic marketing, special events

Email marketing campaigns

Developed a web site for the election campaign of Brampton (Canada), City

Council candidate Mr.Vicky Dhillion, and promoted it online, this helped him

win the elections in 2006.

Maintained web site for kaurs (women magazine). UK, CANADA, INDIA, USA etc

Developed a site for Rotary club Jalandhar City also promoted it on

different search engines, this site is visited by many surfers and a lot of

charity was received by the club for different projects.

Web Analyst - Designing, Technical Support & Marketing

May 2002 - March 2004

M/s Taurus Infotec, India

Web designing and Web promotion over different search engines by adding

appropriate Meta tags in the web pages. Maintenance of web sites and trouble

shoots

Interpret message headers and troubleshoot message flow

Coordinate with Clients for their Web Marketing & Promotion

Developed new markets and setup of new user accounts, rights and permissions

on web servers.

Diagnosed and resolved issues related to POP3 protocols as well as personal

email accounts

Provided online technical support. Resolved customer issues related to email

delivery and internet browsing

Designer & Technical Support.

March 2000 - April 2002

M/s Taurus Infotec., India

Web designing and development of different corporate websites.

Maintenance of web sites and trouble shoots

Provided online technical support. Resolved customer issues related to email

delivery and internet browsing

Designer

November 1998 - March 2000

M/s Taurus Infotec, India

Web designing..

Interpret message headers and troubleshoot message flow

Team Leader - Marketing, Sales and Customer Support

January 1997 - October 1998

Spice Telecom Ltd. India

Marketing of cellular phone

Planning Marketing events.

Sales of cellular phones

Sales team developments and team training

Achieved sales targets, and was able to make a good data base for the

company for their future clients.

Assistant Computer Programmer

June 1996 - December 1996

Bhutan Ferro Alloys Ltd, Bhutan

Data Entry on the accounts inventory software

Employee record software development with the team

Computer system maintenance

Reports printing as required.

Provided technical support by phone and in person to the facilities staff

Preparation of detailed procedural and functional documentation for daily

activities

EDUCATION & Certificates

SSI

2001

ADVANCE JAVA

Diploma in E2- Commerce (Curriculum certified by Microsoft)

Indian Institute Of Export Management, India

2000

Export Management Certificate

Guru Nanak Dev University, India

BSc (Economics, Statistics, Computers Science)

1996

COMMUNITY INVOLVEMENT

Developed a web site for the election campaign of Brampton City Council

candidate Mr.Vicky Dhillion, which helped him win the elections in 2006.

Member of Rotary Club Jalandhar City (www.rotaryclubjalandharcity.org),

INDIA (Organized many social Events)

Member of Kohinoor Kennel Club, INDIA

REFERENCES Available on request

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