Customer Service Sales
Resume:
Lori Trenteseaux
* ******’s Way
Seekonk, MA ****1
aboar0@r.postjobfree.com
Objective:
To obtain a challenging position within an organization that allows me to utilize my natural customer service skills, sales background and coaching and motivational abilities.
Experience:
2012-
PRESENT COMMUNITY AND TEACHERS FEDERAL
CREDIT UNION EAST PROV., RI
Greet members when they enter the branch and assist them with their banking needs
Balance a cash drawer daily
Answer phones and deliver messages to appropriate people
2012-2012 BRISTOL COUNTY VETERINARY HOSP. SEEKONK, MA
Receptionist
Greet clients when they enter the hospital
Answer phones and deliver messages to appropriate people
Schedule and confirm appointments
Ensure that the patient records are in order
Maintain a cash drawer
2007-2011 NAVIGANT CREDIT UNION CUMBERLAND, RI
Member Service Representative
Greet members when they enter the branch and assist them with their banking needs
Process loan applications and approve loans within the appropriate guidelines
Contribute to the branch’s sales goals by personally recognizing sales and referral opportunities
Effectively cross-sell products/services to new and existing members
Assist branch team in providing the best possible customer service
Answer any questions a member has regarding services and products provided by the Credit Union
Received numerous accolades from members as well as internally for providing excellent customer service
Teller
Greet and provide teller services to members at all areas in the teller stations while consistently balancing cash drawer as well as exceeded transaction goals
Train incoming tellers
2002-2006 ABBOTT VALLEY VETERINARY CTR. CUMBERLAND, RI
Receptionist
Greeted clients upon their arrival to the office
Answer phones and deliver messages to the doctors
Responsible for inputting patient information into the computer
Clean workplace area as well as exam rooms and get patients in exam room as quickly as possible
Train all incoming front desk personnel
Supervise front desk staff
Fill prescriptions for patients
Kept supplies stocked at all times
Input the doctors’ schedules in the computer
2001-2000 COASTWAY CREDIT UNION LINCOLN, RI
Part-time teller
Consistently balanced drawer as well as exceeded transaction goals
Accomplished sales quota consistently
Acquired new accounts
1989-1991 FERN/HANAWAY, INC. WARWICK, RI
Receptionist/Account Executive Assistant
Greeted clients, answered multi-line telephone promptly and courteously
Typed all client invoices and statements
Reconciled monthly telephone bill and sorted mail
Reviewed accuracy of magazine and newspaper advertisements placed
Typed copy for on-air radio and television promotions
Inventoried and re-ordered all office supplies
Train new front desk personnel
Coordinated press releases for potential new clients
1985-1989 WARWICK CREDIT UNION WARWICK, RI
Assistant Head Teller/Customer Service Representative
Ordered and verified cash supply from the Federal Reserve
Maintained a workstation on the teller line
Answered telephones and greeted new members
Opened new accounts
Train incoming tellers
Processed late notices on all loans and mortgages
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